- Vodafone Foundation
4G available with a 4G device and an active Prepaid recharge or plan with Vodafone Alerts. 4G in selected cities in Australia. See vodafone.com.au/coverage.
Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See vodafone.com.au/coverage.
The Vodafone 30 Day Network Satisfaction Guarantee
These terms and conditions are only for personal accounts and business accounts with up to 9 connections. For eligibility criteria and terms for business accounts with ten or more connections – call 135 888 for details.
The 30 Day Network Satisfaction Guarantee is available until 30/06/17 (unless extended).
It’s available to you if you’re a new Vodafone customer, approved for a postpaid plan only, and it doesn't count for upgrades or rate plan changes.
To make a claim, you can give us a call on or 1555 (if you are calling from a Vodafone device) or 1300 551 198 (if you are calling from a non-Vodafone device).
You'll need to return your new device(s), with all its original packaging and accessories within 10 business days of making the claim. We will discuss a return process that works for you when you contact us. You have to be sure that the device is undamaged and as it was when you took it out of the box. Oh, and you’ll also need your proof of purchase (receipt).
You will only have to pay for excess usage charges, or charges for services that aren’t included in your plan (for example, roaming, international calls or calls to premium numbers), that you have incurred up to the date the cancellation is finalised (if you are a 12 and 24 month plan customer) or on the final day of your first billing cycle (if you are a SIM only month to month plan customer). If you are a 12 or 24 month plan customer, it is considered finalised on the date you return everything, in original condition, to a participating network guarantee store, unless you are transferring your number to another carrier – in that case it will be finalised once everything’s returned and your number has been successfully transferred.
Under this guarantee, we can’t actually refund you for any additional accessories that you’ve purchased. If you decide you want to keep your device(s), then we'll obviously need you to pay for it – you’ll see this on your final bill.
If you purchased a modem outright on a month-to-month mobile broadband plan, we’ll refund the cost of it when you return it in its original condition. If you’re adding a new service to your current Vodafone account, the 30 Day Network Satisfaction Guarantee only applies to the new service and not to existing services on the account – unless, of course, they are less than 30 days young themselves and also eligible.
If there are any credits on your account that have been given to you by Vodafone, they won't be refunded, exchanged or redeemable for cash when you claim.
Where you have an individual plan, the 30 Day Network Satisfaction Guarantee applies to a maximum of one mobile and one mobile broadband claim per person per year. Where you have multiple shared plans, the 30 Day Network Satisfaction Guarantee applies to a maximum of one claim per plan on up to 10 claims per account, per person per year.
None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth).
Vodafone Pty Limited ABN 76062954554.
One month unlimited data
Personal Use Only. Available until 30/06/17 for new customers signing up to a 12 or 24 month plan (excludes Business Shared Infinite, Business Flex, Red Business Shared & Red Business Grow and upgrades). If you perform a Rate Plan Change during the Data Workout Period, your eligibility ceases & additional data fees will apply. Fair Use Policy applies. For the first billing month any additional data usage within Australia will be free.