Join the network that never settles.

Choosing your mobile provider is no longer a one horse race. That’s because we never settle for things as they are. Our 4G network is our best ever, and now covers over 22 million Australians. Our 4G coverage is available in all major metropolitan locations and selected regional areas across Australia. You can use our coverage checker to see the coverage in your area. 

Check out our other stats:

  • We have over 330 engineers working on the network each day.
  • We’ve conducted over 5,500 network upgrades to our sites in the last 2 years.
  • We’ve invested billions of dollars over recent years in our network and will continue to enhance it with new features.
  • We are constructing 177 new mobile towers in regional Australia; 74 of which are part of the Australian Government’s Mobile Black Spot Program.

Hear what our customers say

Our 30 Day Network Satisfaction Guarantee – Love us or leave us.

We’re so confident in our network, we guarantee it. If you’re a new customer signing up to a plan and aren’t satisfied within the first 30 days, you can leave us. We’ll even refund any monthly access fees and monthly handset instalments you’ve paid. Just return your device in its original packaging within 10 days of your claim, and you will only have to pay for excess usage charges, or charges for services that aren’t included in your plan, incurred up to the date the cancellation is finalised. Only up to 9 connections for Business customers. See below for T&C.

If you’d like to take us up on our Network Satisfaction Guarantee, you can contact our team by calling 1300 551 198 or head in store.

Check out our phone plans, our SIM Only plans and our Prepaid recharges.

Our investment in regional coverage.

Providing better coverage and choice to regional Australians is one of our core commitments at Vodafone, and as part of the Australian Government’s Mobile Black Spot Program, we’re proud to be investing more than $20 million to build 74 new towers in New South Wales, Tasmania, Queensland. Western Australia and Victoria. Check out our interactive map for tower locations. In total we are constructing 106 new mobile towers in regional Australia.

We know that further investment in regional mobile services could see billions of dollars of innovation and productivity benefits for regional Australia. From agriculture and small businesses to health and education, investment in mobile base stations is an investment in our country’s future.

Find out more about our Mobile Black Spot Program.

Terms and conditions

P3 Report
P3 report states that Vodafone “had the best aggregate voice and data performance” in Major Cities. Based on a combination of all voice and 4G-preferred data performance results. *Major cities in Drive Tests were Sydney, Melbourne, Adelaide, Perth, Brisbane, Geelong, Wollongong and Newcastle. Walk Tests were Sydney, Melbourne, Adelaide Brisbane and Perth. Testing conducted by P3 Communications between 5-18 November 2016 using Android devices.

4G
4G available with a 4G device, and plan with Vodafone Alerts. 4G in selected cities in Australia. Use our network coverage checker here to find out where 4G is available.

Broadband service
Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. Use our network coverage checker here to find out where our network is available.

The Vodafone 30 Day Network Satisfaction Guarantee
These terms and conditions are only for personal accounts and business accounts with up to 9 connections. For eligibility criteria and terms for business accounts with ten or more connections – call 135 888 for details.

The 30 Day Network Satisfaction Guarantee is available until 30/06/18 (unless extended).

It’s available to you if you’re a new Vodafone customer, approved for a postpaid plan only, and it doesn't count for upgrades or rate plan changes.

To make a claim, you can give us a call on or 1555 (if you are calling from a Vodafone device) or 1300 551 198 (if you are calling from a non-Vodafone device).

You'll need to return your new device(s), with all its original packaging and accessories within 10 business days of making the claim. We will discuss a return process that works for you when you contact us. You have to be sure that the device is undamaged and as it was when you took it out of the box. Oh, and you’ll also need your proof of purchase (receipt).

You will only have to pay for excess usage charges, or charges for services that aren’t included in your plan (for example, roaming, international calls or calls to premium numbers), that you have incurred up to the date the cancellation is finalised (if you are a 12 and 24 month plan customer) or on the final day of your first billing cycle (if you are a SIM only month to month plan customer). If you are a 12 or 24 month plan customer, it is considered finalised on the date you return everything, in original condition, to a participating network guarantee store, unless you are transferring your number to another carrier – in that case it will be finalised once everything’s returned and your number has been successfully transferred.

Under this guarantee, we can’t actually refund you for any additional accessories that you’ve purchased. If you decide you want to keep your device(s), then we'll obviously need you to pay for it – you’ll see this on your final bill.

If you purchased a modem outright on a month-to-month mobile broadband plan, we’ll refund the cost of it when you return it in its original condition. If you’re adding a new service to your current Vodafone account, the 30 Day Network Satisfaction Guarantee only applies to the new service and not to existing services on the account – unless, of course, they are less than 30 days young themselves and also eligible.

If there are any credits on your account that have been given to you by Vodafone, they won't be refunded, exchanged or redeemable for cash when you claim.

Where you have an individual plan, the 30 Day Network Satisfaction Guarantee applies to a maximum of one mobile and one mobile broadband claim per person per year. Where you have multiple shared plans, the 30 Day Network Satisfaction Guarantee applies to a maximum of one claim per plan on up to 10 claims per account, per person per year.

None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth).

Vodafone Pty Limited ABN 76062954554.

First month of unlimited data
Personal Use Only. Available until 30/07/2018 for new customers signing up to a 12 Month SIM Only Plan or a new Red Plan (excludes $10 Red Wearable Plan, Business Shared Infinite, Business Flex, Red Business Shared & Red Business Grow and upgrades). Not shareable between services. If you perform a Rate Plan Change during the unlimited data period, your eligibility ceases & additional data fees will apply. Fair Use Policy applies. For the first billing month any additional data usage within Australia will be free.