We take fraud seriously at Vodafone, and are committed to helping if you suspect that you have been a victim of fraud. Below you will find all you need to know regarding fraud, as well as guidance on who to contact and what to do. To help us protect you, there is also information about the latest fraud trends.
If you have recently been scammed, report it to
Scamwatch. If you suspect that you may be a victim of identity fraud, check out
how we can help.
Contact our fraud team
There are various teams across Vodafone that look at all aspects of fraud. If you have any fraud queries, you can contact the following teams. These email addresses are monitored during business hours (8am-5pm from Monday-Friday).
Our Technical Fraud Team
This team deals with all aspects of usage and technical fraud, including credit card fraud. They also look at fraud related to the usage of a service provided by Vodafone.
We have recently had issues with our customers being called by numbers starting with +237. Customers could hear the following recorded message: “This is an important call from our financial team. Please wait for our financial team to answer the call”. After this message the call disconnects.
If you receive a call from a number that starts with +237 and hear this message, please do not respond to it and ignore the call. If you have any concerns please call our customer care team.
'Wangiri' (One Ring) Fraud
Originating in Japan, a 'Wangiri'(one ring) fraud can occur when you receive a very quick missed call from a number that you don’t recognise. It is highly likely that this number will be from an international destination, and could be a premium rate service. This may prompt you to call the number back, which can result in prepaid credit being drained or high call charges on your next bill. The best course of action is to ignore suspicious calls and not call back.
We have recently seen an increase in Wangiri activity from Seychelles, Latvia, Congo and Tunisia.
What to do if you receive a call from an unknown number.
• If you do not recognise the number, don't call back
• If you are expecting a call from abroad, Google the number to identity the country before calling back
• Block the number on your handset
Suspect Sales Calls
Have you received a phone call from Vodafone and been offered an upgrade recently? This is common when you are nearing the end of your current phone contract. However, it shouldn’t happen when you are not at the end of your phone contract.
If you are called by someone claiming to be from Vodafone and you are unsure of the authenticity of the call, do not disclose any personal or account details and end the call.
To help you, we have a
list of numbers that belong to Vodafone customer care and authorised Vodafone sales partners.
You may have received a letter claiming to be from Vodafone stating that you have been selected to win $200k as part of a yearly promotion. This letter has Vodafone branding and asks you to contact Vodafone through Viber.
If you receive this letter please do not respond to it and do not contact anyone through Viber. Please notify us at
firstname.lastname@example.org if you receive this letter.
I've been a victim of a scam/hoax. What should I do?