How Vodafone can help your business.
At Vodafone we are passionate about helping your business. Indeed, we’ve been rated 2 years in a row by Canstar Blue as providing great customer service. No matter the size of your business or what industry you’re in, we will help you to stay connected with your team and engage customers more effectively. Our solutions are designed to keep you competitive and connected in the fast-changing world of business.
We’ve developed products and services to help your business. Sign up to a Vodafone Infinite Plan and get a huge amount of included data, and if you use it all, you can keep using data at slower speeds. For more information, check out our speed guide. Our nbn® plans all come with unlimited data.
We believe your business deserves one-on-one attention - so you’ll get your own Australian-based Personal Account Manager for 10 or more connections. That means we can help you find the best solution for your unique business needs, instead of using a one-size-fits-all approach.
Our dedicated customer care business team are open extended hours to make it easier for you to chat with us.
Our 4G network is our best ever, and now covers over 23 million Australians. Our 4G coverage is available in all major metropolitan locations and selected regional areas across Australia. You can use our coverage checker to see the coverage in your area. While we continue to support you on our best ever 4G network, since mid-2020 Vodafone’s 5G network is progressively being rolled out to selected areas in Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. To find out more about 5G and how to get 5G ready, check out our support page.
We’re so confident in our network coverage, we guarantee it. If you’re a new customer signing up to a plan and not satisfied with our network coverage within the first 30 days, you can leave us. We’ll even refund any monthly access fees and monthly handset instalments you’ve paid. Just return your device in its original packaging within 10 days of your claim, and you will only have to pay for excess usage charges, or charges for services that aren’t included in your plan, incurred up to the date the cancellation is finalised. Only up to 9 connections. T&C apply.
With $5 Roaming, you can use your plan in over 100 countries for $5 extra a day. These countries may vary, so check our current countries before you travel. If you're on a Vodafone Infinite or Plus Plan, you can only use your included data with $5 Roaming, along with your call and text inclusions. $5 Roaming is also available in-flight on eligible partner airlines. Data capped at speeds up to 1.5, 2, 10 or 25Mbps is not accessible while $5 Roaming. It’s a fantastic way to control costs when you and your team are working overseas.
Vodafone Infinite Plans
Vodafone Infinite Plans are only available if you simultaneously purchase a phone from Vodafone under a Mobile Payment Plan (‘MPP’) of 12, 24 or 36 months duration (“Commitment Period”). For personal use by approved customers only. Inclusions expire after 1 month unless otherwise stated. Plan excludes Premium Services, 1223, & 1225 directory services, 123 Ask-Us-Anything, International Roaming, content purchases, call screen and charges for additional data and additional standard international calls.
Minimum monthly spend is $49, $59 or $69. Must connect for minimum one month. Total minimum cost is one month of your plan fees plus 100% of the MPP instalments of your chosen device. If you choose to cancel your Vodafone Infinite Month to Month Plan, your MPP will auto cancel and 100% of the remaining handset instalments will be applied to your next bill. Recurring monthly plan fee charged until the end of the month in which you cancel.
Vodafone nbn® plans
For personal use by approved customers only. Subject to service qualification check. Vodafone nbn® is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn® service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn® plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn® installation or appointments.
The total maximum cost of the TP-Link VX420-G2H modem (‘Modem’) is $180. There is no option to purchase the Modem outright or on a monthly payment plan. The Modem cost equates to $7.50 per month (‘Undiscounted Price’) over 24 months or $0 per month (‘Discounted Price’) if you stay connected for 24 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. For example, if you leave at month 18 you would pay $7.50 x 6 (number of remaining months), at a total of $45. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn® activation at your premises.
Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development.
For TP-Link VX420-G2H:
TP-Link VX420-G2H supports up to 64 compatible WiFi enabled devices simultaneously on Wi-Fi 5. If you’re using the Vodafone Wi-Fi Hub 1.0 and change your plan to nbn Home Superfast or nbn Home Ultrafast you will need to connect via the device’s 5Ghz Wi-Fi connection. The Vodafone Wi-Fi Hub 1.0 only supports up to 100Mbps speeds via ethernet.
This represents the theoretical maximum possible speed available during off-peak periods. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide.
Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn® Home Superfast and nbn® Home Ultrafast plans are only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/FTTN/FTTC customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn® technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.
Broadband service
You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker.
4G
You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker.
$5 Roaming
Countries and eligible partner airlines are subject to change, see current list and full details here. Available to eligible customers, see terms for details specific to your plan. $5 Daily Charge is in addition to minimum monthly spend and allows use of your plan inclusions in Eligible Countries for $5 per day. $5 Roaming is also available in-flight on eligible partner airlines. Only your included data allowance can be accessed while $5 Roaming. Data capped at speeds up to 1.5, 2, 10 or 25Mbps is not accessible while $5 Roaming. Once your included data is exhausted, additional data will be automatically added at a charge of $5/GB ($0.005/MB) (“Additional Roaming Data”). Additional Roaming Data expires at the end of your next billing period, is shareable (excludes plans with unlimited data which do not share data) and can only be used while in $5 Roaming countries. Max 90 days of use in any calendar year. Opt-out at any time, visit My Vodafone or call 1555. All roaming services are subject to network availability.
Customer Care
Customer care available 8am-8pm Mon–Fri and 9am-5:30pm at other times. Personal Account Managers are available from 8am to 5.30pm Mon to Fri Only.
5G
Vodafone’s 5G Network is progressively being rolled out to selected parts of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. 5G approved device required, with an eligible Vodafone plan, in a Vodafone 5G Coverage area to access the 5G Network. In non-5G coverage areas, you’ll automatically switch to our 4G networks. Actual speeds vary due to location & network congestion. Check coverage and for updates when 5G is coming to your area on our 5G network support page.