Before you lodge a claim, please call us on 1555 from your Vodafone phone or 1300 650 410 from any phone so we can provide you with the information you need for the investigation to help speed up the process.
We’ll then ask you to provide:
The police report or event number.
A Statutory Declaration that is witnessed and signed by an authorised signatory. See a list of the authorised witnesses. Download the Statutory Declaration Form, this must be completed in full before the process can commence. Please remember that providing false or misleading information is a prosecutable offence.
Copies of your ID including one that shows your current residential address. For more information about ID documents read our support article. All ID except passports must be issued in Australia.
Any documentation you've received from Vodafone showing the fraudulent connection or upgrade such as a welcome letter or recent invoice. If you don’t have any of these, then please supply as much information as possible in your statutory declaration such as mobile account numbers, letters from debt collection agencies or emails regarding the account.