A copy of your photo ID that shows your current residential address. All IDs except passports must be issued in Australia.
A police report or event number, contact your local police for one.
Any supporting documentation you’ve received from Vodafone showing the fraudulent connection or upgrade such as a welcome letter or recent invoice. If you don’t have any of these, letters from debt collection agencies or emails regarding the account can be used.
It can take up to 5 business days to investigate your claim. Our credit team will contact you either through email or mail to let you know the outcome.
If you wish to dispute the outcome further you can contact our customer care team. Claims will only be re-investigated if new or additional information is provided.