We understand that moving house can be stressful. That’s why our team are keen to make it easy to move your nbn® or Home Internet service to your new address.
Here are the steps to transfer your service to a new address.
Check your new address
Use our address checker to see the service available at your new address.
Compare plan options
Review the plan options available at your new address to make the most of your new connection.
Give us a call
Give us a call on 1300 801 122 at least 7 business days in advance of the move. Our team can transfer your nbn® or Home Internet service to your new address.
If you’re keen to move across to Vodafone, here are the steps to sign up to Vodafone and transfer your service to your new address.
Check your new address
Use our address checker to see the service available at your new address.
Compare plan options
Review plan options available at your new address to make the most of your new connection.
Sign up online
Follow the online steps to sign-up to Vodafone nbn®, or 4G or 5G Home Internet.
What to do on moving day.
Here’s what to do on the moving day to your new address.
Take modem with you
Take your nbn® or Home Internet modem with you when you leave your old place. If you’re not with Vodafone already, we’ll send your modem to your new place.
Leave the nbn® box.
If your connection has an nbn® box, don’t take it with you. Please leave it at your old place.
Plug in your modem
At your new place, plug in the modem. If you have a Vodafone Wi-Fi Hub™, 4G Back-up will automatically activate until your nbn® connection is ready.
Additional information
If Vodafone nbn® is unavailable at your new address, then you may consider a 4G or 5G Home Internet service.
If you choose to cancel your Vodafone nbn® service, an Early Termination Fee won’t apply, however, if you have a Vodafone Wi-Fi Hub™, you may need to pay out the remaining cost.
If the new installation address is a new development, there may be a one-off $300 New Development Fee. This will appear in full on your next invoice after transferring the service to the new address.
If the new installation address is an existing development, there is no additional charge for installation.
All existing contract terms, conditions and offers will carry across to your new address.
Although we do endeavour to provide a transfer date that is as close to your preferred date as possible, there will be a disconnection at the old address, and a new installation at the new address. So there may be some disruption to your experience.
If there is a disruption and you have a Vodafone Wi-Fi Hub™, 4G Back-up will automatically trigger to keep you online until your nbn® service is activated at the new installation address, or for a period of 30 consecutive days – whichever occurs first. T&C apply.
To find out more about Vodafone 4G Back-up, check out our Vodafone nbn® installation support page.
Yes. You will be continue to be invoiced as normal. However if you have a Vodafone Wi-Fi Hub™, you’ll be able to use Vodafone 4G Back-up on your Vodafone Wi-Fi Hub™ to connect to our mobile network and to keep you online until your Vodafone nbn® service is activated at the new installation address, or for a period of 30 consecutive days – whichever occurs first.
You can use our coverage checker to see where mobile coverage is available. Max speeds are 20Mbps for downloads and 2Mbps for uploads, however actual speeds vary depending on your network coverage, content and location. Our Fair Use Policy at time of purchase applies. T&C apply.
To find out more about Vodafone 4G Back-up, check out our Vodafone nbn® installation support page.
Vodafone 4G Backup
Vodafone 4G Back-up is a complimentary service for 4G Backup nbn® plans only that provides an interim internet connection using the Vodafone 4G network in Vodafone Coverage Areas only. It is only available using the TP-Link VX420-G2H and Vodafone Wi-Fi Hub™ (“Modem”) with a Vodafone SIM on our network. 4G Back-up is available from when you receive your Modem until your nbn® service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone nbn® during confirmed local nbn® faults. This excludes mass nbn® outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies.