We understand that moving house can be stressful. That’s why our team are keen to make it easy to move your home internet to your new address.
Transfer your service to a new address
Check your new address
Use our address checker to see what we offer at your new address.
Give us a call
Give us a call on 1300 801 122 at least 7 business days before your move. Our team can transfer your service to your new address.
Sign up to Vodafone home internet at your new address
Check your new address
Use our address checker to see what we offer at your new address.
Switch to Vodafone online
Follow the steps to sign up to Vodafone home internet.
Your moving day guide
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Get your modem ready
Depending on your new service, we’ll either send you a new modem or you can take your current modem with you.
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Leave the nbn® connection box behind
The nbn® box is fixed to the property and should stay at your old address.
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Plug in your modem
Plug in the modem once your service is active at your new place – then you’re good to go.
Additional information
If your current service is unavailable at your new address, then you might be eligible for another connection type. Use our address checker to see what we offer at your new address.
If you choose to cancel your existing service, an early termination fee won’t apply. However, if you have a modem with your service, you may need to pay out the remaining cost if you’re still in your device period.
There’s no fee to transfer your service to a new address. If there’s any additional installation charges, we’ll let you know.
We don’t expect there will be any disruption to your service as you move. We’ll let you know if you need an installation appointment at your new address. If you run into any issues, contact us and we can help troubleshoot your connection.