We'll help move your internet to your new address – quickly and simply.
Transfer your service to a new address
Check your new address
Use our address checker to see what internet options are available at your new home.
Give us a call
Call 1300 801 122 at least 7 business days before your move. Our team will arrange the transfer of your service to your new address.
Sign up to Vodafone home internet at your new address
Check your new address
Use our address checker to confirm which services are available at your new home.
Switch to Vodafone online
Follow the steps to sign up to Vodafone home internet.
Your moving day guide
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Get your modem ready
Depending on what’s available at your new address, we’ll either send you a new modem or let you know if you can take your current one.
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Leave the connection box behind
The nbn® box is fixed to the property. It should stay at your old address.
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Plug in your modem
Once your service is active at your new home, plug in your modem – then you’re good to go.
Additional information
If your current service is unavailable at your new address, then you might be eligible for another connection type. Use our address checker to see what we offer at your new address.
If you choose to cancel your existing service, an early termination fee won’t apply. However, if you have a modem with your service, you may need to pay out the remaining cost if you’re still in your device period.
There’s no fee to transfer your service to a new address. If there’s any additional installation charges, we’ll let you know.
We don’t expect there will be any disruption to your service as you move. We’ll let you know if you need an installation appointment at your new address. If you run into any issues, contact us and we can help troubleshoot your connection.