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If you’re having trouble accessing My Vodafone, this support article will provide some troubleshooting steps.
When you access My Vodafone from your Vodafone phone with a mobile data connection to our network, the app will automatically load without logging in.
If you want to access My Vodafone from any other device or through WiFi, you’ll need to register for My Vodafone and then log in using your password.
If you’re having trouble accessing My Vodafone, try these troubleshooting steps.
Check your internet connection.
My Vodafone requires you to be connected to our mobile network or WiFi. Make sure your device is receiving a mobile or WiFi signal. Check out this support article for troubleshooting steps for accessing mobile data.
Update your operating system.
My Vodafone performs best on these operating systems:
Update to the latest version of My Vodafone.
My Vodafone performs best when you’re using the latest version of the app. Always update the app to the latest version when prompted.
Check you’re using a compatible browser.
My Vodafone performs best with these browsers:
Check your number is still active.
If your mobile number is no longer active on the Vodafone network, you won't be able to access My Vodafone.