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If you’re having trouble accessing My Vodafone, this support article will provide some troubleshooting steps.
When you access My Vodafone from your Vodafone phone with a mobile data connection to our network, the app will automatically load without logging in.
If you want to access My Vodafone from any other device or through WiFi, you’ll need to Register for My Vodafone and then log in using your password.
|Vodafone mobile network with a Vodafone device||Automatic login to your service. To login under a different service, connect to WiFi, logout from My Vodafone and login with the different service.|
|On WiFi||Manual login using your mobile number and password.|
Tethering from another Vodafone device
If you give permission to another person to use your data through tethering or hot spot, that person may be able to access information within your My Vodafone account.
If you’re having trouble accessing My Vodafone, try these troubleshooting steps.
Check your internet connection.
My Vodafone requires you to be connected to our mobile network or WiFi. Make sure your device is receiving a mobile or WiFi signal. Check out this support article for troubleshooting steps for accessing mobile data.
Update your operating system.
My Vodafone performs best on these operating systems:
Update to the latest version of My Vodafone.
My Vodafone performs best when you’re using the latest version of the app. Always update the app to the latest version when prompted.
Check you’re using a compatible browser.
My Vodafone performs best with these browsers:
Check your number is still active.
If your mobile number is no longer active on the Vodafone network, you won't be able to access My Vodafone.