Network connection issues troubleshooting guide.

This support article will assist you with common network connection issues for:

• Making and receiving calls.
• Sending and receiving text and picture messages.
• Using mobile data.

Connecting to the Vodafone network.

If you’re unable to connect to the Vodafone network, try these troubleshooting steps first:

1. Try switching your device off and on again.
2. Check the network coverage in your area.
3. Check for any scheduled network maintenance or outages in your area.

Here are some other solutions that may help when connecting to the Vodafone network. If you’ve tried these solutions and still can’t connect to our network, give us a call on 1300 650 410.

Accessing mobile data.

Try these troubleshooting steps:

1. Check that your device has mobile data switched on.
2. Make sure your APN settings are set up correctly.
3. If you’re in a regional coverage area and using an Android or Windows Phone, switch on data roaming.

Slow data speeds.

There are a number of reasons you may be experiencing slow data speeds:

1. Environmental factors. Check out the ‘Calls dropping out’ section under ‘Making and receiving calls.’
2. The website you’re visiting is experiencing a high volume of web traffic.
3. Accessing websites with a high latency.
4. Your device’s specifications, such as operating system, processing power and available memory.
5. If you have a 4G device and move into a 3G coverage area.

To improve your data speeds, try the solutions listed in the ‘Device settings’ section above.

Making and receiving calls.

Sending and receiving text messages.

Try these troubleshooting steps:

1. Make sure your inbox and sent messages folders aren’t full. You can free up space on your device by deleting old messages.
2. If you’ve placed an outgoing or incoming message bar on your device, use GSM codes to remove it.

Sending and receiving picture messages.

Try these troubleshooting steps:

1. Make sure picture message settings are correctly set up on your device. If you’re using an iPhone, make sure MMS Messaging is switched on.
2. Make sure your inbox and sent messages folders aren’t full. You can free up space on your device by deleting old messages.
3. Check that your device has mobile data switched on.

Additional information.

My phone is displaying signal bars but I can’t connect to the network.

It’s possible that your device is displaying signal bars even when there is limited network coverage. The signal bars displayed on your device aren’t always a true indication of signal strength. There is no universal standard for determining signal strength, which means the methods of measuring network coverage differ between manufacturers. For example, two bars of coverage might be the equivalent of three on another phone.

What's the difference between Cat 3, Cat 4 and Cat 6 devices?

The higher a device’s Cat number, the faster the data speeds. To access the fastest 4G speeds we have available, you'll need a Cat 6 device.

Device
Maximum theoretical data speed
Cat 3
100Mbps
Cat 4
150Mbps
Cat 6
300Mbps