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My Vodafone troubleshooting guide

Head to the App Store or Google Play to update to the latest version of the app.

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If you’re having trouble accessing My Vodafone, this support article will provide some troubleshooting steps.

It's best to access My Vodafone through the app on your Vodafone mobile. You can also access My Vodafone on your mobile through a web browser.

The My Vodafone experience has changed. If you haven’t already, you’ll need to set up your new email and password login. Once you’ve done this, you’ll be able to log in. Visti our My Vodafone web page to find out more or set up your new login now.

If you’ve already set up your new login, you can log in to My Vodafone using your email address and password now.

Setting up your new My Vodafone login

If you’re having trouble setting up your new My Vodafone login, try the following troubleshooting steps depending on what you’re struggling with.

 Setting up you new login

Not receiving a one-time code in your email

  1. Check that your email is correct and valid
  2. Check your spam folder
  3.  If your email is correct and you’re still not receiving the code, clear your cache and close your browser, then reopen it
  4. Resend the code after 30 seconds

We couldn't find a profile linked to the email address you entered

  1. Check you've used the email you used when signing up to your Vodafone service
  2. If the email is incorrect, call us on 1555 from your Vodafone mobile or 1300 650 410 from any phone to update your email address, then try setting up your new login again with the updated email

Error after entering your date of birth or not receiving a one-time code SMS

  1. The date of birth entered has to be the account holder’s date of birth. If the account belongs to someone else, you’ll need that person to register
  2. The last 3 digits of the mobile number we sent the one-time code to will be shown on the screen. If the mobile number looks correct and you have access to the phone but you haven’t received the SMS, check your spam messages

Unable to set password

  1. Follow the guidelines shown beneath the password entry field

If you still need help setting up your new login, give us a call on 1555.
Logging in

Forgot email

  1. Select ‘Reset password or recover email address’ on the login page
  2. Select ‘Recover email address’
  3. Enter your Vodafone mobile number and your date of birth, then select ‘Continue’
  4. We’ll send your login email address to the Vodafone mobile number linked to your account
  5. Log in using the email address we sent you

Forgot password or account blocked

  1. Select ‘Reset password or recover email’ on the login page
  2. Select ‘Reset password’
  3. Enter the email address linked to your account and your date of birth, then select ‘Continue
  4. Enter the code we sent to you via email, then select ‘Continue’
  5. Create your new password, making sure you follow the password guidelines
  6. Select ‘Save password’
  7. Select, Log in’ and then log in using your email address and new password.

If you still need help, call us on 1555 on your Vodafone mobile or 1300 605 410 from any phone.

Accessing My Vodafone troubleshooting steps

If you’re having trouble accessing My Vodafone, try these troubleshooting steps.

  1. Check your internet connection
      My Vodafone requires you to be connected to our mobile network or Wi-Fi. Make sure your device is receiving a mobile or Wi-Fi signal. Check out this support article for troubleshooting steps for accessing mobile data.
  2. If you're using the My Vodafone app, update your operating system to the latest version.
      The My Vodafone app only works on these operating systems:
    • iOS 14 or later. For optimum experience, use iOS 15.
    • Android 6.0 Marshmallow or later. For optimum experience, use Android 12.0.
  3. If you're using the My Vodafone app, update to the latest version
      My Vodafone performs best when you’re using the latest version of the app. Always update the app to the latest version when prompted.
  4. If you're accessing My Vodafone via a web browser, check you’re using a compatible browser
      My Vodafone can only be accessed with these browsers:
    • Safari
    • Google Chrome

How to update the contact details linked to your account

If you need to update the contact details linked to your My Vodafone account, call us on 1555 from your Vodafone mobile or 1300 650 410 from any phone.

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