Transferring your Vodafone nbn™ service to a new address.

This support article will give you key information about transferring your Vodafone nbn™ service to a new installation address.

How to change your Vodafone nbn™ to a new address.

To arrange a transfer of your Vodafone nbn™ service to a new address, give us a call on 1300 801 122.

Additional information.

What happens if Vodafone nbn™ is unavailable at my new address?

If Vodafone nbn™ is not available at your new address, then you may like to consider whether one of our Mobile Broadband products may meet your needs. Give us a call on 1300 801 122.

If you choose to cancel your Vodafone nbn™ service, an Early Termination Fee won’t apply, however, if you have a Vodafone Wi-Fi Hub™, you may need to pay out the remaining cost.

What does it cost to change my Vodafone nbn™ to a new address?

If the new installation address is a new development, there may be a one-off $300 New Development Fee. This will appear in full on your next invoice after transferring the service to the new address.

If the new installation address is an existing development, there is no additional charge for installation.

What will happen to my existing Vodafone nbn™ contract?

All existing contract terms, conditions and offers will carry across to your new address.

Will there be a disruption to my Vodafone nbn™ service?

Although we do endeavour to provide a transfer date that is as close to your preferred date as possible, there will be a disconnection at the old address, and a new installation at the new address. So there may be some disruption to your experience.

If there is disruption and you have a Vodafone Wi-Fi Hub™, we’ll activate the 4G Back-up feature to keep you online until your nbn™ service is activated at the new installation address, or for a period of 30 consecutive days – whichever occurs first. T&C apply.

To find out more about Vodafone 4G Back-up, check out our Vodafone nbn™ installation support page.

If there’s a disruption in my Vodafone nbn™ service during the transfer, will I still be charged?

Yes. You will be continue to be invoiced as normal. However if you have a Vodafone Wi-Fi Hub™, you’ll be able to use Vodafone 4G Back-up on your Vodafone Wi-Fi Hub™ to connect to our mobile network and to keep you online until your Vodafone nbn™ service is activated at the new installation address, or for a period of 30 consecutive days – whichever occurs first.

You can use our coverage checker to see where mobile coverage is available. Max speeds are 12Mbps for downloads and 1Mbps for uploads, however actual speeds vary depending on your network coverage, content and location. Our Fair Use Policy applies. T&C apply.

To find out more about Vodafone 4G Back-up, check out our Vodafone nbn™ installation support page.

Terms and conditions.
Vodafone 4G Back-up

Vodafone 4G Back-up is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only for confirmed local nbn™ faults. It is only available using the Vodafone Wi-Fi Hub™ on selected plans with a Vodafone SIM on our network. 4G Back-up will be automatically activated if you lose connection to Vodafone nbn™. This excludes mass nbn™ outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Speeds are throttled at a theoretical maximum of 12Mbps for downloads and 1Mbps for uploads. Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies, see our Fair Use Policy for details.