We’re switching off our 2G network.

Our 2G network is closing in April, May and June 2018.

Here are the dates for each state.

  • Queensland – From 30 April
  • Victoria and Tasmania – From 14 May
  • Western Australia, South Australia and Northern Territory – From 28 May
  • New South Wales and Australian Capital Territory – From 14 June

This means that if you’re using a phone that will no longer be compatible, you won’t be able to make or receive calls or text messages once the network closes down in your state.

What you should do before the 2G closure in your state.

Check the status bar on your phone. This should be at the very top of the screen where you can see the time and remaining battery life on your phone.

If there’s an ‘E’, ‘EDGE’, or ‘GPRS’ symbol displayed in your phone’s status bar, it means that you’re using a 2G SIM card in a 3G or 4G device. You can get a free replacement SIM card by heading in store.

If you can’t see any of these symbols, it means you’re probably using a 2G phone and you’ll need to upgrade before our 2G network closes in your state.

To upgrade, prepaid customers can head to our upgrades page or call 1555. If you’re on a plan, please call 1300 658 855. If you are a business customer, give us a call on 1300 111 111. You can also head into your local Vodafone store.

Additional information

Can I keep my number when upgrading my device or SIM?

Yes. Upgrading your device or changing your SIM won't impact your existing mobile number.

I need to upgrade my phone. Where do I start?

If you have a prepaid service, you can learn more about upgrading to a new 3G or 4G phone on our upgrades page. If you’re on a plan, please call 1300 658 855.

What are the benefits of upgrading my device?

Our 4G network offers improved call quality and faster data speeds, covering over 22 million Australians. Our 4G coverage is available in all major metro locations and selected regional areas across Australia. You can use our coverage checker to find out where our 4G network is available.

What should I do with my 2G device?

We encourage you to recycle your old device securely and responsibly by dropping it in a Mobile Muster Bin at your nearest Vodafone store.