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Yes. Upgrading your device or changing your SIM won't impact your existing mobile number.
Our 4G network offers improved call quality and faster data speeds, covering over 22 million Australians. Our 4G coverage is available in all major metro locations and selected regional areas across Australia. You can use our coverage checker to find out where our 4G network is available.
Potentially. Some 3G devices, known as Single Band devices, use the Vodafone 2G network. When we close the 2G network, these devices will no longer work.
Here a list of popular 3G Single Band devices.
Apple iPhone 3GS
Samsung S6500D Galaxy Mini 2
Samsung Galaxy Ace
HTC Desire 310
Nokia Lumia 520
Apple iPhone 3G
Doro PhoneEasy 615
Alcatel One Touch M'Pop
Huawei Ascend G730
If you have a 3G Single Band device, you’ll need to upgrade to a 4G device or a 3G Dual Band device.
We encourage you to recycle your old device securely and responsibly by dropping it in a Mobile Muster Bin at your nearest Vodafone store. Head to our stores page to find your nearest Vodafone store.
Yes. However, your current SIM may not work or fit in a 3G/4G device so upgrading your device or changing your SIM is your best option. This won't impact your existing mobile number. To understand your upgrade options please call 1800 280 525or head to your nearest store.
You may be able to transfer your contacts depending on where your contacts are saved. Some devices store contacts in the SIM card, device or both. If you have a prepaid service, you can learn more about upgrading to a new 3G or 4G phone on our If you’re on a plan, please call 1800 280 525 or head to our stores page to find your nearest Vodafone store.
You can visit the mobile manufactures website for tips on setting up your new mobile phone, alternatively you can visit a nearest Vodafone store for assistance. Head to our stores page to find your nearest store.
Yes. The 2G closure means that your current device will be affected. This means that if you change out your device to a newer 3G/4G device, you will continue to have access to your plan inclusions. As a result, you will continue to be billed for your service in the same way you are billed today.
No. Once the network closes, anyone using 2G-only devices will no longer be able to access services. It's important to note that anyone using a 2G-only device will not be able to access emergency services numbers including 000.