We’ve switched off our 2G network.

Our 2G network closed on 30 June 2018.

This means that if you’re using a phone that will no longer be compatible, you won’t be able to make or receive calls or text messages once the network closes down in your state.

What you should do before the 2G closure in your state.

Check the status bar on your phone. This should be at the very top of the screen where you can see the time and remaining battery life on your phone.

If there’s an ‘E’, ‘EDGE’, or ‘GPRS’ symbol displayed in your phone’s status bar, it means that you’re using a 2G SIM card in a 3G or 4G device. You can get a free replacement SIM card by heading in store.

If you can’t see any of these symbols, it means you’re probably using a 2G phone and you’ll need to upgrade before our 2G network closes in your state.

To upgrade, give us a call on 1800 280 525. If you're a business customer, give us a call on 1300 111 111. You can also head into your local Vodafone store.

Additional information

Can I keep my number when upgrading my device or SIM?

Yes. Upgrading your device or changing your SIM won't impact your existing mobile number.

I need to upgrade my phone. Where do I start?

If you have a prepaid service, you can learn more about upgrading to a new 3G or 4G phone on our upgrades page. If you’re on a plan, please call 1300 658 855.

What are the benefits of upgrading my device?

Our 4G network offers improved call quality and faster data speeds, covering over 22 million Australians. Our 4G coverage is available in all major metro locations and selected regional areas across Australia. You can use our coverage checker to find out where our 4G network is available.

Will my 3G device be affected?

Potentially. Some 3G devices, known as Single Band devices, use the Vodafone 2G network. When we close the 2G network, these devices will no longer work.

Here a list of popular 3G Single Band devices.

Nokia C2-01
Apple iPhone 3GS
Samsung S6500D Galaxy Mini 2
Samsung Manhattan
Samsung Galaxy Ace
Samsung SM-G900A
HTC Desire 310
Nokia Lumia 520
HTC Explorer
Samsung SM-G920L
Samsung SM-G930S
Apple iPhone 3G
Doro PhoneEasy 615
HTC Sensation
Samsung GT-S5511T
Alcatel One Touch M'Pop
Nokia 7230
Huawei Ascend G730

If you have a 3G Single Band device, you’ll need to upgrade to a 4G device or a 3G Dual Band device.

What should I do with my 2G phone once I upgrade?

We encourage you to recycle your old device securely and responsibly by dropping it in a Mobile Muster Bin at your nearest Vodafone store. Head to our stores page to find your nearest Vodafone store.

Can I keep my number after I upgrade my mobile phone?

Yes. However, your current SIM may not work or fit in a 3G/4G device so upgrading your device or changing your SIM is your best option. This won't impact your existing mobile number. To understand your upgrade options please call 1800 280 525 or head to your nearest store.

Can I transfer my contacts to a new phone?

You may be able to transfer your contacts depending on where your contacts are saved. Some devices store contacts in the SIM card, device or both.

How can I learn to use my new mobile phone?

You can visit the mobile manufactures website for tips on setting up your new mobile phone, alternatively you can visit a nearest Vodafone store for assistance. Head to our stores page to find your nearest store.

Will I continue to receive a bill post closure?

Yes. The 2G closure means that your current device will be affected. This means that if you change out your device to a newer 3G/4G device, you will continue to have access to your plan inclusions.  As a result, you will continue to be billed for your service in the same way you are billed today.

Will I have any service at all once the network closes?

No. Once the network closes, anyone using 2G-only devices will no longer be able to access services. It's important to note that anyone using a 2G-only device will not be able to access emergency services numbers including 000.