Data usage charges for your prepaid service.

This support article will give you key information about how data usage is charged on your prepaid service or Add-on.

How data usage is charged.

Data usage on prepaid services and Add-ons is charged in 1kB increments, excluding Prepaid 365 Plus recharges and My Credit.

On a Prepaid 365 Plus recharge or when using My Credit, data is charged at 2c per MB in 512kB increments.

Additional information.

What happens if I use up the included data on my prepaid recharge?

If you’re on a Prepaid 365 Plus recharge and have My Credit, excess data is automatically deducted from your My Credit balance.

If you’re on a Combo or MyMix prepaid recharge, you can get extra data with a Data Add-on.

How is my data usage charged while roaming on a prepaid service?

If you’re on a prepaid recharge, roaming data is charged at our Prepaid 365 Plus rates. You can also get Prepaid Roaming Add-ons to use in over 50 selected countries.

Is there a minimum prepaid credit balance to use data?

No. There’s no minimum balance needed to use data on prepaid. Provided you've got data left, you'll be able to access the internet until it's used up.

Do downloads and uploads count towards my data usage?

Yes. Both downloads (data you receive) and uploads (data you send) count towards your data usage.

Is data usage charged at a different rate while tethering or using my device as a WiFi hotspot?

No. Data usage is charged at the same rate, whether you’re tethering or using your device as a WiFi hotspot.