• Follow the prompts to verify your account details.
• On the 'Review and setup' screen, press 'Setup new plan'.
• When the 'Activate eSIM' screen appears, press 'Continue'.
• On the 'Mobile plan setup complete' screen, press 'Done'. Your plan will now be ready to use.
• If you have other SIMs on your device, you'll then see a 'Default line' screen. Choose your Primary and Secondary lines for iMessage, Facetime and mobile data. Once done, your plan will be ready to use.

• Follow the prompts to verify your account details.
• On the 'Review and setup' screen, press 'Setup new plan'.
• When you see the 'Plan setup complete' screen, press 'Close'. Your plan will now be ready to use.
• If you have other SIMs on your device, you'll then need to go to your Settings app to set up your plan preferences. From there, go to 'Connections' and select 'SIM manager'. Under 'Preferred SIMs', choose the SIM you'd like to use for calls, messages and mobile data. Once done, your plan will be ready to use.

• Follow the prompts to verify your account details.
• On the 'Review and setup' screen, press 'Setup new plan'.
• When you see the 'Plan setup complete' screen, press 'Close'. Your plan will now be ready to use.
• If you have other SIMs on your device, you'll see a pop-up screen during your eSIM download. Choose whether you'd like to use the new eSIM for mobile data. On the next pop-up screen, you'll need to turn off an existing SIM to complete the setup of your new eSIM. Once done, your plan will be ready to use.

• Follow the prompts to verify your account details.
• On the 'Review and setup' screen, press 'Setup new plan'.
• When you see the 'Plan setup complete' screen, press 'Close'. Your plan will now be ready to use.
• If you have other SIMs on your device, after you close the 'Plan setup complete' screen, go to your Settings app. From there, go to 'Mobile network', then 'eSIM'. If the new eSIM you've just activated is set to 'Enabled', your plan will be ready to use.

If you would like to change between a physical SIM and an eSIM, follow our SIM swap journey or head to our customer portal.
Once you've completed the SIM swap, ensure you remove the physical SIM from your phone.

Please head to the customer portal or call us on 1300 735 210.

We'll need your device EID – a unique 32 digit number that can be found in your phone’s Settings. Here’s how to find your EID:

Apple

• Go to 'Settings’
• Choose ‘General’
• Choose ‘About’
• Choose ‘EID’ and your number will be shown

Samsung

• Go to 'Settings’
• Choose ‘About phone’
• Choose ‘Status information’
• Choose ‘EID’ and your number will be shown

Google

• Go to ‘Settings’
• Choose ‘About phone’
• Choose ‘SIM status’
• Choose ‘EID’ and your number will be shown

OPPO

• Go to 'Settings’
• Choose ‘About device’
• Choose ‘Status’
• Choose ‘EID’ and your number will be shown

Yes. If you have a dual SIM device with an active plan on a physical SIM and on an eSIM you can use both plans simultaneously. In your device settings you can select which plan you want to use when calling, sending a text or using data. If you're on a call using one of the plans, any calls to your other SIM will be directed to voicemail.

It works the same way $5 Roaming works on a physical SIM. If you have an active plan on your eSIM, then you’ll be charged $5 extra a day when you use your plan in a $5 Roaming eligible destination. If you have an active plan on an eSIM and you add another plan on either a physical SIM or an eSIM, then you’ll be charged $5 extra a day for each additional active plan on your device when used in a $5 Roaming eligible destination.

If you have an active plan on an eSIM and you add another plan on either a physical SIM or an eSIM, then you'll be charged $5 extra a day for each additional active plan you use on your device while roaming in a $5 Roaming eligible destination.