What is FTTP?
An FTTP connection links your premises to the nearest available nbn® node using a fibre optic cable. This connection avoids copper wiring, coaxial cables and other forms of connection, giving your business access to the fastest speeds the nbn® has to offer. Better signal quality, no copper slowdowns – just reliable internet at the speed of light.
Why upgrade to FTTP?
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Fast speeds, lower latency
Access plans with faster speeds so you can multitask, collaborate, and blitz through work like the boss you are.
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Reliable connectivity
Experience nbn’s most consistent performance with minimal interruptions, to get the job done even during busy periods.
*When compared to FTTN and FTTC connections.
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$0 standard installation
Upgrade to a FTTP connection with Vodafone and pay nothing for a standard installation fee to give your business internet a well-deserved boost.
How does the fibre upgrade work?
With fibre to the node (FTTN) and fibre to the curb (FTTC) connections, the fibre-optic cables that deliver the nbn terminate outside your business premises. Your internet is then delivered from a street-level node or a connection pit over copper wires.
The FTTP upgrade replaces the copper cables connecting your business to the nearest node with a fibre connection, giving you access to the fastest and most reliable nbn® options.
How to secure your $0 fibre upgrade
Call and check your location’s eligibility
Not all locations are set up to accommodate FTTP connections. To see if your premises is eligible, call us on 1300 111 111.
Sign up to an eligible plan
Choose a Fibre Upgrade Vodafone Business plan that suits your business needs.
We do the rest
Once nbn confirms your eligibility for the Fibre Upgrade, we’ll coordinate the booking of your new FTTP service installation which will take place within 2-6 weeks.
Supercharge your business’ potential
Discover what your business can do – get unlimited data, fast speeds, static IP address, and more with Vodafone Business nbn® plans.
You will typically experience slower speeds than the maximum connection speed available on your plan. Typical Business Hours Speed: This is the typical download speed you may experience between 9am and 5pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Speed will vary on a number of factors such as technology type, plan choice and internet traffic demand.
Frequently asked questions
A fibre upgrade is a Fibre-To-The-Premises (FTTP) technology upgrade from nbn®. Having an FTTP connection will mean that fibre will be connected all the way to your premise– it's the best nbn® option available for small businesses.
The Fibre Upgrade offer is available to new and existing Vodafone nbn® customers at addresses determined to be eligible by nbn®.
If you currently have a Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection, you may be eligible for a technology upgrade to Fibre to the Premises (FTTP). nbn® continues to expand Fibre Upgrade eligibility to new areas.
Fibre Upgrade is available on all Vodafone Business plans for eligible FTTC connections. For eligible FTTN connections, Fibre Upgrade is only available on high speed plans: Vodafone Business nbn Fast+, Profast, Profast+, Ultrafast and Ultrafast+ plans.
You can check if a Fibre Upgrade is available at your address by calling 1300 652 846, requesting a callback or visit a Vodafone store.
No change
The good news is that Vodafone’s business nbn® plans include an nbn® modem (at no extra cost when you stay connected for 24 months) which are compatible with the upgraded fibre connection.
If you already have an nbn® compatible modem you might not need a new one but it may not work if it’s more than 3 years old. You can find out more about compatible modems here.
Upgrading to nbn’s fibre connection typically takes 2–6 weeks, but it can take longer for more complicated installations. During this time, if you’re not already an nbn® customer with us, we’ll set you up with a Business nbn Interim Plan so you can get connected quicker. Your old service and new service will overlap for 6 days to avoid any issues, but once your upgrade is complete, we’ll automatically switch you over and reimburse you for the 6-day overlap.
Your existing connection will be active while your new fibre line is being installed.
To minimise any disruption, there will be a 6-day overlap where your new fibre service and your old service are connected at the same time. Your old service will then be automatically switched off and a credit will be added to your account, so you are not out-of-pocket for the overlap period.
Yes, if the location you’re moving to is eligible for the upgrade. You can check your new address in our address checker above and see whether the fibre upgrade is available.
You’ll need the landlord or property manager’s permission to upgrade to nbn’s fibre at their premises as it requires work to the property to set up the connection, such as drilling into walls. Contact your landlord or property manager to get written approval to proceed with the upgrade.
$0 Fibre Upgrade Offer
The $0 Fibre Upgrade Offer allows eligible existing and new Vodafone Business nbn® customers to upgrade to nbn® Fibre to the Premises (FTTP) (“Upgrade Offer”) when registering for Business nbn® plan.
These terms and conditions apply only to the Upgrade Offer. Other terms and conditions relevant to your service are available here.
Eligibility
The Upgrade Offer is only available at addresses determined to be eligible by NBN Co. Premises must already have an existing nbn® FTTN or FTTC connection.
The Eligible Plans for the Upgrade Offer are the Vodafone Business nbn® Fast+, Vodafone Business nbn® Profast, Vodafone Business nbn® Profast+, Vodafone Business nbn® Ultrafast and Vodafone Business nbn® Ultrafast+ plans for FTTN connections and all Vodafone Business nbn® plans for eligible FTTC connections.
Installation
Upgrade requires an nbn® installer to undertake works and install new nbn® equipment inside and outside of the premises.
On the day of your nbn® installation appointment, the nbn® installer requires access to the exterior and interior of your premises. You, or a person over the age of 18, must be at home during this visit to give consent on the location and method of installation. If you are renting, written landlord permission is required. Installation usually takes 2–4 hours, but complex installations may take longer.
The nbn® installer will determine the optimal location for installation and advise on what works are required. Installation works may include drilling through external or internal walls and require access to underfloor, wall or roof cavity spaces. Installation may be required to be at a different location from pre-existing FTTN/C or other nbn® equipment.
The nbn® installer will install two types of boxes: one outside (the nbn® utility box) and one inside (the nbn® connection box). The boxes need to be placed in a dry, cool, ventilated areas that are safe from damage (e.g., away from gas lines and electric boxes). There are additional specific rules for installation, which will be discussed on the day.
The outdoor box:
- is typically installed near the existing telecoms box at the front of the property;
- needs to be at least 400 millimetres above the ground; and
- needs clear space from other utilities.
The indoor box:
- must be within 12 metres of the outdoor box;
- should be placed near the Wi-Fi router with a power point within three metres; and
- should be on the same wall surface as the outdoor box.
If you do not wish to use nbn’s optimal location for the inside box, you can:
- hire a registered cabler (at your own expense) to arrange a pathway that meets nbn® standards, prior to nbn® service installation. This does not form part of the $0 standard installation; or
- run an ethernet cable from the nbn® connection box to the preferred location.
After installation, you are responsible for connecting or reconfiguring the modem to the nbn® connection box. There may be a short delay before the new service is available (about 30 minutes on average).
You are responsible for any further internal works (for example, home network ethernet cabling) beyond installation of the nbn® FTTP Network Termination Device.
Further information about your Vodafone nbn® installation can be found here.
Installation timeline
nbn® advises that a standard installation should be complete within two to six weeks, depending on location and technology type. These service levels are provided for information only and are not guaranteed by nbn®.
Service activation and billing
While you are waiting for your upgrade installation, we will provide you with an interim pre-fibre service on your existing nbn® FTTN/C connection (please refer to the Critical Information Summary) (“Interim Plan”). You will receive this Interim Plan at the same time as registering for the Upgrade Offer.
As your Interim Plan is on a nbn® FTTN/C connection, we’ll inform you of your maximum attainable line speed for your service once we receive this information from NBN Co after activation of the Interim Plan. If the maximum line speed at your address doesn’t support the speed tier of your Interim Plan, we’ll apply a credit of $5, $10 or $15 to your account depending on your plan and the maximum line speed available at your address. No plan downgrade or cancellation option will be available to you in respect of your Interim Plan (but you may cancel it, along with your new FTTP service, once your FTTP connection is installed and active). This maximum attainable line speed check only pertains to your Interim Plan and will have no impact upon completion of the Fibre Upgrade or speed measurement of your new nbn® FTTP service.
Your new nbn® FTTP service will be activated after installation has been successfully completed. In any event, your Interim Plan will be automatically cancelled six days after your new nbn® FTTP service is activated.
If you have any difficulty connecting to your new nbn® FTTP service, give us a call on 135 888.
Following activation of the new nbn® FTTP service, a credit will be applied to your account based on the rate for the Business nbn Interim Plan. This is to refund you for the six-day period during which you are connected to both your Interim Plan and your new nbn® FTTP service.
- $17 credit for NBN25 (Essential)
- $19 credit for NBN50 (Essential+)
- $20 credit for NBN100 (Fast+)
Modem requirements
If You use a modem that has not been issued to you by Vodafone, you will need a compatible high-speed modem to achieve optimal performance with your new nbn® FTTP service. You can find information about the technical requirements your modem must meet here. For all customers, the actual speeds you experience will vary due to many factors which are explained here.
Factors that affect the speed of nbn®
Speed tier of your plan
The speed tier of your plan is like a speed limit. For example, if your plan uses nbn® 25, your maximum download speed will be 25Mbps – even if your internet could potentially reach higher speeds. It’s important to note that various factors affect your internet speed. Because of this, you may not always receive the maximum speed available on your plan.
Your nbn® connection
There may be a maximum line speed for the nbn® connection at your premises. This could be due to your nbn® technology type or other factors, such as the condition of the wiring in your building.
For customers with HFC/FW/FTTP/FTTB/FTTN/FTTC technology, we’ll undertake a speed check after your service is activated. If your maximum line speed doesn’t support the speed tier of the plan you’ve chosen, we’ll let you know. We may change your plan to one that’s more suitable, so you’re not paying more for speeds you can’t achieve.
Typical Busy Speed
This is the typical busy period download speed between 9am to 5pm for business customers. This is not a guaranteed minimum speed and you may experience lower speeds during this period due to the factors discussed on this page.
Content that you access
Driving somewhere that’s far away takes longer compared to somewhere that’s close. Similarly, downloading content from overseas takes longer than downloading local content. Also, you may experience slower speeds if you’re trying to access content that’s affected by congestion. This typically happens when a lot of people are trying to access the same site.
Peak hours for internet usage
We constantly monitor the speeds of Vodafone nbn® to try and optimise the experience for our customers. However, when a lot of people are online at the same time, your internet speeds can be impacted. It’s similar to traffic during peak hour on a busy road, except that the peak time for internet use for business customers is usually between 9am to 5pm.
Our network capacity
Think of the nbn® as a highway, with each provider having a certain number of lanes that customers can use. When you drive on a highway in peak hour, you’re less likely to be stuck in traffic if there are more lanes. Similarly, the more network capacity your provider buys from nbn co, the faster your internet speeds will be during peak hours. We’re constantly monitoring the speeds of Vodafone nbn® to try and optimise the experience for our customers.
Number of devices connected
If you use the internet on a single device, it can access all of your bandwidth. But when multiple devices use your internet at the same time, your bandwidth is shared between them. This may feel like you’re experiencing slower speeds, even though it’s really the effect of reduced bandwidth for each device.
Modem type
The quality of your modem will impact your speeds, as not all modems are the same. All plans come with the NetComm Wireless NL20MESH modem to maximise the performance of your nbn® service.
Modems used on ADSL may not work with Vodafone nbn®, and modems made before 2009 may struggle to reach higher speeds.
Wi-Fi performance
Wi-Fi performance can be impacted by multiple people using the same Wi-Fi network, physical obstacles or interference from surrounding devices.
The NetComm Wireless NL20MESH modem comes with a 2.4GHz and 5GHz Wi-Fi frequency. Generally, the 5Ghz frequency can give you faster speeds at a shorter distance, while 2.4GHz offers more range but may have slower speeds.