Skip to content
Vodafone Australia Vodafone Australia
How can we help?

Terms and policies
  • Standard Form of Agreement
  • Plan Details
  • Consumer nbn plan Key Fact Sheets
  • Approved Standard Mobile Devices
  • Direct Debit Request Service Agreement
  • Marketing Terms and Conditions
  • Website Terms and Conditions
  • Social Media User Terms
  • Competitions and Promotions
  • Credit Check Consent
  • Vodafone Keep Talking Insurance Policy Terms and Conditions
  • Vodafone Device Care Terms and Conditions
  • Online Handset Upgrade Offers
  • Job Candidate Privacy Collection Statement
  • Vodafone Business Customer Terms
  • IoT Connectivity and Devices Terms (effective 30 Apr 2025 ongoing)
    • IoT Connectivity and Devices Terms (effective 9 Nov 2023 to 29 Apr 2025)
    • IoT Connectivity and Devices Terms (effective 2 Jul 2020 to 8 Nov 2023)

Customer policies

  • Financial Hardship Policy
  • Fair Use Policy
  • Repair and Service Policy
  • Complaints Handling Policy
  • Spam Policy
  • Privacy Policy
  • Identity Fraud Policy and Claims
  • Fraud Policy
  • Collections Policy
  • Unwelcome Communications Policy
  • Major and Significant Local Outage Policy.

 
© 2025 TPG Telecom Limited ABN 76 096 304 620 We acknowledge the Traditional Custodians of the land on which we live, work and connect. We pay respect to Elders, past, present, and emerging.