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Vodafone nbn™ plans

Vodafone nbn™, with unlimited data, is designed to keep you going. On plans with the Vodafone Wi-Fi Hub™ 2.0, you’ll be connected to the internet from day one and you can power on through interruptions with 4G Backup. If your landline phone number is important to you, you may be able to keep it with Vodafone nbn™. Connect today with Vodafone nbn™ - winner of Australia’s best fixed broadband provider at the Telecommunication Industry’s CommsDay Edison Awards 2020.

Step 1

Enter your address to see what plans are available for you

Step 2

Choose your nbn™ plan

Not sure what you’re looking for? Find out more about nbn™ speeds.

Vodafone Wi-Fi Hub™ 2.0

Vodafone Wi-Fi Hub™ 2.0

$0 per month
was $5
when you stay connected for 36 months

Get the Vodafone Wi-Fi Hub™ 2.0 for $0 when you stay connected on a month to month Vodafone nbn™ plan for 36 months. You can cancel your plan at any time before the 36 months, but you’ll need to pay out the modem. Max modem cost $180.

4G Back-up
Using the Vodafone Wi-Fi Hub™ 2.0 you can access our mobile network while you wait for Vodafone nbn™ to be installed/activated and power on through interruptions with 4G Back-up. Max speeds apply. T&C apply.

nbn™ 25
Typical Evening Speed 25Mbps (7pm-11pm)
$
75
$60/mth when you already have a phone plan with us

Month to month

Unlimited data

Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

Essential nbn™ plan  |  Standard Evening Speed
  • Great for 1-2 users
    Good for browsing online, streaming movies and using social media.
  • Unlimited data
    With unlimited data you can stream, download and share what you love.
  • Month to month plan
    As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
  • Network Guarantee

    Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

  • Save $15/mth on plan fees

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

Critical Information Summary
Key Fact Sheet
Critical Information Summary
Key Fact Sheet
nbn™ 50
Typical Evening Speed 50Mbps (7pm-11pm)
$
80
$65/mth when you already have a phone plan with us

Month to month

Unlimited data

Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

Essential+ nbn™ plan  |  Standard+ Evening Speed
  • Great for 2-4 users

    Good for browsing online, streaming movies in 4K and online gaming.

  • Unlimited data
    With unlimited data you can stream, download and share what you love.
  • Month to month plan
    As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
  • Network Guarantee

    Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

  • Save $15/mth on plan fees

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

Critical Infomation Summary
Key Fact Sheet
Critical Infomation Summary
Key Fact Sheet
nbn™ Home Fast
Typical Evening Speed 90Mbps (7pm-11pm)
$
95
$80/mth when you already have a phone plan with us

Month to month

Unlimited data

Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

nbn™ Home Fast plan  |  Premium Evening Speed
  • Great for 5+ users

    Good for 4K video streaming on several devices and responsive online gaming.

  • Unlimited data
    With unlimited data you can stream, download and share what you love.
  • Month to month plan
    As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
  • Network Guarantee

    Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

  • Save $15/mth on plan fees

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

Critical Infomation Summary
Key Fact Sheet
Critical Infomation Summary
Key Fact Sheet
nbn™ Home Superfast
Estimated Typical Evening Speed 200Mbps (7pm-11pm)
$
130
$115/mth when you already have a phone plan with us

Month to month

Unlimited data

Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

nbn™ Home Superfast plan  |  Premium Evening Speed
  • Great for 5+ users

    Good for 4K video streaming on several devices and downloading and uploading large files.

  • Unlimited data
    With unlimited data you can stream, download and share what you love.
  • Month to month plan
    As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
  • Network Guarantee

    Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

This plan is only available for FTTP and selected HFC connections.

  • Save $15/mth on plan fees

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

Critical Infomation Summary
Key Fact Sheet
Critical Infomation Summary
Key Fact Sheet
nbn™ Home Ultrafast
Estimated Typical Evening Speed 250Mbps (7pm-11pm)
$
150
$135/mth when you already have a phone plan with us

Month to month

Unlimited data

Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

nbn™ Home Ultrafast plan  |  Premium Evening Speed
  • Great for 5+ users

    Best for 4K video streaming on several devices and downloading and uploading large files.

  • Unlimited data
    With unlimited data you can stream, download and share what you love.
  • Month to month plan
    As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
  • Network Guarantee

    Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

This plan is only available for FTTP and selected HFC connections.

  • Save $15/mth on plan fees

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

Critical Infomation Summary
Key Fact Sheet
Critical Infomation Summary
Key Fact Sheet
    • nbn™ 25
    Typical Evening Speed 25Mbps (7pm-11pm)
    $
    75
    $60/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    Essential nbn™ plan  |  Standard Evening Speed
    • Great for 1-2 users
      Good for browsing online, streaming movies and using social media.
    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Information Summary
    Key Fact Sheet
    Critical Information Summary
    Key Fact Sheet
    nbn™ 50
    Typical Evening Speed 50Mbps (7pm-11pm)
    $
    80
    $65/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    Essential+ nbn™ plan  |  Standard+ Evening Speed
    • Great for 2-4 users

      Good for browsing online, streaming movies in 4K and online gaming.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    nbn™ Home Fast
    Typical Evening Speed 90Mbps (7pm-11pm)
    $
    95
    $80/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Fast plan  |  Premium Evening Speed
    • Great for 5+ users

      Good for 4K video streaming on several devices and responsive online gaming.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    nbn™ Home Superfast
    Estimated Typical Evening Speed 200Mbps (7pm-11pm)
    $
    130
    $115/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Superfast plan  |  Premium Evening Speed
    • Great for 5+ users

      Good for 4K video streaming on several devices and downloading and uploading large files.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    This plan is only available for FTTP and selected HFC connections.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    nbn™ Home Ultrafast
    Estimated Typical Evening Speed 250Mbps (7pm-11pm)
    $
    150
    $135/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Ultrafast plan  |  Premium Evening Speed
    • Great for 5+ users

      Best for 4K video streaming on several devices and downloading and uploading large files.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    This plan is only available for FTTP and selected HFC connections.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    Guide to connecting to Vodafone nbn™
    1. Sign up

      Place your Vodafone nbn™ order online.

    2. Receive modem

      If you signed up to a plan with a modem, we’ll send you the Vodafone Wi-Fi Hub™ 2.0 with free express and next day delivery for select customers on orders approved by 4pm.

    3. Connect to 4G

      With the Vodafone Wi-Fi Hub™ you can connect to our mobile network from day one with 4G Back-up. Check your mobile network coverage.

    4. nbn installation

      Depending on your nbn™ technology type, we may contact you about installation.

    5. Connect to nbn™

      You'll automatically come off 4G Back-up and connect to the nbn™ network.

    Bring your own modem

    Bring your own modem

    We can help you check that your current nbn modem is compatible. Check modem capability.

    You can get the Vodafone Wi-Fi Hub™ 2.0 separately later if you’d like to upgrade your current modem to the latest technology.

    nbn™ 25
    Typical Evening Speed 25Mbps (7pm-11pm)
    $
    75
    $60/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    Essential nbn™ BYO plan  |  Standard Evening Speed
    • Great for 1-2 users

      Good for browsing online, streaming movies and using social media.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Information Summary
    Key Fact Sheet
    Critical Information Summary
    Key Fact Sheet
    nbn™ 50
    Typical Evening Speed 50Mbps (7pm-11pm)
    $
    80
    $65/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    Essential+ nbn™ BYO plan  |  Standard Evening Speed
    • Great for 2-4 users

      Good for browsing online, streaming movies in 4K and online gaming.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Information Summary
    Key Fact Sheet
    Critical Information Summary
    Key Fact Sheet
    nbn™ Home Fast
    Typical Evening Speed 90Mbps (7pm-11pm)
    $
    95
    $80/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Fast BYO plan  |  Premium Evening Speed
    • Great for 5+ users

      Good for 4K video streaming on several devices and responsive online gaming.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Information Summary
    Key Fact Sheet
    Critical Information Summary
    Key Fact Sheet
    nbn™ Home Superfast
    Estimated Typical Evening Speed 200Mbps (7pm-11pm)
    $
    130
    $115/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Superfast BYO plan  |  Premium Evening Speed
    • Great for 5+ users

      Good for 4K video streaming on several devices and downloading and uploading large files.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    This plan is only available for FTTP and selected HFC connections.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    nbn™ Home Ultrafast
    Estimated Typical Evening Speed 250Mbps (7pm-11pm)
    $
    150
    $135/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Ultrafast BYO plan  |  Premium Evening Speed
    • Great for 5+ users

      Best for 4K video streaming on several devices and downloading and uploading large files.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    This plan is only available for FTTP and selected HFC connections.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    • nbn™ 25
    Typical Evening Speed 25Mbps (7pm-11pm)
    $
    75
    $60/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    Essential nbn™ BYO plan  |  Standard Evening Speed
    • Great for 1-2 users

      Good for browsing online, streaming movies and using social media.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Information Summary
    Key Fact Sheet
    Critical Information Summary
    Key Fact Sheet
    nbn™ 50
    Typical Evening Speed 50Mbps (7pm-11pm)
    $
    80
    $65/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    Essential+ nbn™ BYO plan  |  Standard Evening Speed
    • Great for 2-4 users

      Good for browsing online, streaming movies in 4K and online gaming.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Information Summary
    Key Fact Sheet
    Critical Information Summary
    Key Fact Sheet
    nbn™ Home Fast
    Typical Evening Speed 90Mbps (7pm-11pm)
    $
    95
    $80/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Fast BYO plan  |  Premium Evening Speed
    • Great for 5+ users

      Good for 4K video streaming on several devices and responsive online gaming.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Information Summary
    Key Fact Sheet
    Critical Information Summary
    Key Fact Sheet
    nbn™ Home Superfast
    Estimated Typical Evening Speed 200Mbps (7pm-11pm)
    $
    130
    $115/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Superfast BYO plan  |  Premium Evening Speed
    • Great for 5+ users

      Good for 4K video streaming on several devices and downloading and uploading large files.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    This plan is only available for FTTP and selected HFC connections.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    nbn™ Home Ultrafast
    Estimated Typical Evening Speed 250Mbps (7pm-11pm)
    $
    150
    $135/mth when you already have a phone plan with us

    Month to month

    Unlimited data

    Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us.

    nbn™ Home Ultrafast BYO plan  |  Premium Evening Speed
    • Great for 5+ users

      Best for 4K video streaming on several devices and downloading and uploading large files.

    • Unlimited data
      With unlimited data you can stream, download and share what you love.
    • Month to month plan
      As this is a month to month plan, you can change your plan to suit your needs at any time without paying a fee.
    • Network Guarantee

      Take 30 days to decide if you love us with our Network Satisfaction Guarantee. If you’re not satisfied, we’ll refund your plan fee. T&C apply.

    This plan is only available for FTTP and selected HFC connections.

    • Save $15/mth on plan fees

      Save $15 per month on this nbn™ plan when you already have a mobile phone plan with us. Discount won’t appear in cart or checkout but will be on your bill. T&C apply.

    Critical Infomation Summary
    Key Fact Sheet
    Critical Infomation Summary
    Key Fact Sheet
    Guide to connecting to Vodafone nbn™
    1. Sign up

      Place your Vodafone nbn™ order online.

    2. nbn installation

      Depending on your nbn™ technology type, we may contact you about installation.

    3. Connect to nbn™

      Using your own modem, connect to the nbn™ network.

    Powered by nbn

    You will typically experience slower speeds than the maximum connection speed available on your plan. Typical Evening Speed: This is the typical download speed you may experience between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. Speed will vary on a number of factors such as technology type, plan choice and internet traffic demand.

    Estimated Typical Evening Speed: The nbn™ Home Superfast Plan and the nbn™ Home Ultrafast Plan are new plans, and therefore the Typical Evening speeds stated are currently based on an estimate. Vodafone NBN will revise the Typical Evening Speed and this Key Facts Sheet once it has collected enough data on the speed performance of this plan. Until then, the speeds stated here represent the initial testing we have conducted on the new nbn™ Home Superfast & Ultrafast tiers in June 2020. In any case, Typical Busy Period Download Speed is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times. For FTTB/FTTN/FTTC services, actual speeds will vary and can be confirmed once connected. Please see our Speed Guide for more information.

    Frequently asked questions


    Unlimited data
    All Vodafone nbn™ plans come with unlimited data so you can stream, download and share what you love. Fair Use Policy applies. T&C apply.

    4G Back-up
    Using the Vodafone Wi-Fi Hub™ 2.0 you can access our mobile network while you wait for Vodafone nbn™ to be installed/activated and power on through interruptions with 4G Back-up. Max speeds apply. T&C apply.

    Month to month plans
    All Vodafone nbn™ plans are month to month, so you can change or cancel your plan to suit your needs at any time without paying a fee. If you have a plan with a Vodafone Wi-Fi Hub™ 2.0, simply pay out your modem when you leave on your next bill. 

    Yes, when you already have a mobile phone plan with us, you'll receive a reduced price on a new nbn™ plan.

    However, nbn™ plans (from May 5 2021) aren’t eligible for a Bundle & Save discount.

    If you’re currently receiving a Bundle & Save discount on a nbn™ plan, you’ll continue to receive the Bundle & Save discount on your plan until you change or cancel your plan. 

    The nbn™ network refers to the ongoing upgrade of Australia’s current phone and internet infrastructure by the corporation NBN Co Limited, otherwise known as nbn.

    Your existing phone and internet services may no longer work once nbn™ has been available in your area for 18 months. To continue using Fixed Broadbrand and voice services, most people will need to move to the nbn™ network.

    Individuals and businesses are not automatically switched over to the nbn™ network and will need to get in touch with a phone or internet provider like Vodafone to make the change.

    Vodafone Wi-Fi Hub™ 2.0
    Vodafone Wi-Fi Hub 2.0 supports up to 64 compatible Wi-Fi enabled devices simultaneously.

    Vodafone 4G Backup
    Vodafone 4G Backup is a complimentary service for nbn™ plans that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™ with a Vodafone SIM on our network. 4G Backup is available from when you receive your Wi-Fi Hub™ until your nbn™ service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone nbn™ during confirmed local nbn™ faults. This excludes mass nbn™ outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies. 

    Installation
    The process for installation of Vodafone nbn™ will vary depending on the nbn™ service type available at your premises. We will inform you of the process for installation at your premises when you sign-up. If you require installation by an nbn™ technician they will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone nbn™ installed. You are responsible for setting up your Vodafone Wi-Fi Hub and your Wi-Fi network.

    nbn™
    nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

    nbn™ BYO Plans
    For approved Business customers only with an ABN/ACN and for personal use by approved customers only. You must supply your own Compatible Modem in order to sign up to this plan – you cannot purchase a modem from Vodafone on instalments or out-right with this plan. Subject to service qualification check. Vodafone nbn™ is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn™ service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn™ plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn™ installation or appointments.

    Minimum monthly spend is $75, $80, $95, $130 or $150 (online and via customer care only). You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises.

    Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises.

    Only for use with a Compatible Modem which must comply with the minimum specifications available on the Vodafone website.

    Home Ultrafast BYO plans are currently only available in nbn FTTP areas and selected nbn HFC areas.

    Unlimited Data
    Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.

    Network Satisfaction Guarantee
    Applies to consumer postpaid customers and business postpaid customers with up to 9 connections. If you’re a new customer and you’ve signed up to any new plan (excluding BYOD Plans) and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn™ plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300551198 (excludes upgrades, and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred, that are not included in your plan, up until your number or nbn™ service is fully transferred and device and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year, per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. Full terms and conditions on our network page.

    Changing your plan
    Only applies to changes to another nbn™ Plan. Excludes changes to nbn™ BYO Plans. Your new plan speed will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.

    4G
    You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. You get broadband speeds in our 3G areas. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker.

    Existing postpaid mobile phone plan customer price
    Excludes Mobile Broadband customers. Postpaid voice customers only. You don’t have to bundle this service. However, in order to receive the Existing Postpaid Mobile Customer Price for this plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services, otherwise you will be charged the Standalone Price. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and this nbn plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or this nbn plan the discount will be forfeited and you will pay the Stand-alone Price.

    Vodafone nbn™ plans
    For approved Business customers only with an ABN/ACN and for personal use by approved customers only. Subject to service qualification check. Vodafone nbn™ is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone nbn™ service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, eftpos machines, lift emergency phones and some email or fax services. You cannot share the data between your Vodafone nbn™ plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn™ installation or appointments.

    Minimum monthly spend $75, $80, $95, $130 or $150 (online and via customer care only). The total maximum cost of the Vodafone Wi-Fi Hub 2.0 Modem (‘Modem’) is $180. There is no option to purchase the Modem outright or on a monthly payment plan. The Modem cost equates to $5 per month (‘Undiscounted Price’) over 36 months or $0 per month (‘Discounted Price’) if you stay connected for 36 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises.

    Total minimum cost excludes any additional costs for call outs when there is a missed appointment or where no fault is found or the $300 New Development Charge that is triggered when you live in a new development. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises.

    Speed
    This speed is an off-peak measure only. Speed will vary on a number of factors. For more information on speed tiers and to further understand and compare plans please see our Speed Guide for more information.

    Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. The nbn™ Home Superfast and nbn™ Home Ultrafast plans are only available in nbn FTTP areas and selected nbn HFC areas. For FTTB/N/C customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn™ technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.

    The nbn™ Home Superfast Plan and the nbn™ Home Ultrafast Plan are new plans, and therefore the Typical Evening Speed stated here is currently based on an estimate. Vodafone NBN will revise the Typical Evening Speed once it has collected enough data on the speed performance of this plan. In any case, Typical Evening Speed is not a guaranteed minimum speed and you may experience lower speeds during this period and at other times.

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