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With our Network Satisfaction Guarantee, you have 30 days to love or leave Vodafone nbn™. If you’re not satisfied, we’ll refund your plan fee. T&C apply.
All Vodafone nbn™ plans come with unlimited data so you can stream, download and share everything that you love. Fair Use Policy and T&C apply.
Vodafone Instant Connect
Vodafone Instant Connect is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™ with a Vodafone SIM on our network. Instant Connect is available from when you receive your Wi-Fi Hub until your nbn™ service is fully activated or for a period of 30 consecutive days (whichever occurs first). Speeds are throttled at a theoretical maximum of 12Mbps for downloads and 1Mbps for uploads. Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies, see our Fair Use Policy for details.
Vodafone 4G Backup
Vodafone 4G Backup is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only for confirmed local nbn™ faults. It is only available using the Vodafone Wi-Fi Hub™ with a Vodafone SIM on our network. 4G Backup will be automatically activated if you lose connection to Vodafone nbn™. This excludes mass nbn™ outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies, see our Fair Use Policy for details.
Vodafone nbn™ Month-to-Month plans
Vodafone nbn™ is a data only service. Some technology types are not currently supported by Vodafone nbn™. May not be compatible with home phone line service and you may lose existing technology such as medical alarms or devices. Full terms at Vodafone.com.au/support/nbn.
The total cost of the Vodafone Wi-Fi Hub Modem (‘Modem’) is $180. The Modem is usually $5 per month (‘Undiscounted Price’) or $0 per month (‘Discounted Price’) if you stay connected for 36 months (‘Device Period’). This Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises.
Additional fees may apply for nbn™ installation or appointments. You cannot share the data between your Vodafone nbn™ plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn™ installation or appointments.
The process for installation of Vodafone nbn™ will vary depending on the nbn™ service type available at your premises. We will inform you of the process for installation at your premises when you sign-up. If you require installation by an nbn™ technician they will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone nbn™ installed. You are responsible for setting up your Vodafone Wi-Fi Hub and your Wi-Fi network.
Vodafone Wi-Fi Hub™
Vodafone Wi-Fi Hub supports up to 32 compatible Wi-Fi enabled devices simultaneously. The Wi-Fi Hub will support nbn™ technology types provided by Vodafone nbn™.
Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. You will experience speeds below the maximum available speed during peak times (7pm-11pm). For FTTB/FTTN technology, actual speeds will vary and can be confirmed once connected. The performance and speed of your Vodafone nbn™ service depends on a number of factors such as: plan choice, location, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, content accessed, the nbn™ technology used to deliver your service, our network and internet traffic demand. For more information on speed please refer to our Speed Guide.
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies, see our Fair Use Policy for details.
nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.
Changing your plan
You are permitted to change once per bill cycle. Your new plan will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.
You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. You get broadband speeds in our 3G areas. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker here.
30 Day Network Satisfaction Guarantee
If you’re a new customer and you’ve signed up to any new postpaid plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn™ plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300551198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred that are not included in your plan, and return device in original packaging with proof of purchase to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. Full terms and conditions are available on our network page.