What is nbn™ ?

The nbn™ network refers to the ongoing upgrade of Australia’s current phone and internet infrastructure by the corporation NBN Co Limited, otherwise known as nbn. nbn acts as a wholesale provider to both phone companies and internet service providers such as Vodafone.

When and where is Vodafone nbn™ available?

Given the nbn™ network is still being rolled out across Australia, it will become available for different addresses at different times. Vodafone nbn™ has launched in parts of Sydney, Canberra, Melbourne, Perth, Brisbane, Geelong, Newcastle, Tasmania, Adelaide and Wollongong, and will eventually rollout to the rest of the country. nbn aims to have their rollout completed by 2020, providing an active service to 8.1 million homes and businesses. Once nbn™ has been made available in your area, you have 18 months to switch.

Vodafone nbn™

Check if Vodafone nbn™ is available at your address.

 

Get ready for the future with Vodafone.

Additional information.

What are the different types of nbn™ technologies?
Vodafone nbn™ supports a number of different nbn™ technologies. Each technology uses a different method to connect your premises to a fibre optic line. The nbn™ technology that your connection uses depends entirely on where you live.
 
Technology type
Installation process
Fibre to the Premises (FTTP)
 
nbn will connect a fibre optic line all the way to your premises.
 
Hybrid Fibre Coaxial (HFC)
nbn will connect the nearest fibre node to your premises via a cable network.
 
Fibre to the Node (FTTN)
nbn will connect a nearby fibre node to your premises with the existing copper network. Usually, this fibre node will be housed in a street cabinet.
 
Fibre to the Curb (FTTC)
nbn will connect nearby fibre to your premises with the existing copper network. Generally, the fibre will be located outside your premises within the nearby pit.
 
Fibre to the Building (FTTB)
nbn will connect a fibre node to your premises using the network technology in your building. Usually, this fibre node will be located in the communications room of your building.
 

 

To find out which nbn™ technology is servicing your area or for more information regarding the different technology types, head to nbn co website.

Will I have to switch to nbn™?

Your existing phone and internet services will no longer work once nbn™ has been available in your area for 18 months. To continue using Fixed Broadbrand and voice services, you will need to move to the nbn™ network.

Individuals and businesses are not automatically switched over to the nbn™ network and will need to get in touch with a phone or internet provider like Vodafone to make the change.

How do I sign up to Vodafone nbn™?

The easiest way to sign up to a Vodafone nbn™ plan is online.

Otherwise, you can sign up to a Vodafone nbn™ in selected stores.

Do you offer a landline phone with Vodafone nbn™?

Because you don’t need a landline phone to use Vodafone nbn™, we don’t offer them with our plans. We do, however, offer mobile phone plans that come with unlimited standard national calls and text to use in Australia.

If you currently have a landline phone, it may be disconnected when Vodafone nbn™ is installed. Other services that rely on your landline may be affected, such as security services and medical alarms. Check out our support page for more information on how Vodafone nbn™ may impact your existing services.

If you already have a plan with us, you may be able to keep your landline phone number through our Vodafone Mobile Landline Add-On service for $5 per month. This allows you to keep your landline phone number and have unlimited incoming calls redirected to a Vodafone mobile service. Currently, this service is only available to customers on an eligible Vodafone mobile plan – it’s not available if you’re on a prepaid service.

What factors affect the speed of Vodafone nbn™?
Speeds for Vodafone nbn™ vary depending on many factors such as the plan you choose, the nbn™ technology used to deliver your service, the number of devices connected and internet traffic demand. You will experience speeds below the maximum available speed particularly during peak times (7pm to 11pm).
For more information on speed, head to our speed guide.

 

For more information on Vodafone nbn™, head to our support pages.

Terms and conditions

Vodafone Instant Connect
Vodafone Instant Connect is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™ with a Vodafone SIM on our network. Instant Connect is available from when you receive your Wi-Fi Hub until your nbn™ service is fully activated or for a period of 30 consecutive days (whichever occurs first). Speeds are throttled at a theoretical maximum of 12Mbps for downloads and 1Mbps for uploads. Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies, see our Fair Use Policy for details.

Vodafone 4G Backup
Vodafone 4G Backup is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only for confirmed local nbn™ faults. It is only available using the Vodafone Wi-Fi Hub™ with a Vodafone SIM on our network. 4G Backup will be automatically activated if you lose connection to Vodafone nbn™. This excludes mass nbn™ outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Speeds are throttled at a theoretical maximum of 12Mbps for downloads and 1Mbps for uploads. Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies, see our, see our Fair Use Policy for details.

Vodafone nbn™ Month-to-Month plans
Vodafone nbn™ is a data only service. Some technology types are not currently supported by Vodafone nbn™. May not be compatible with home phone line service and you may lose existing technology such as medical alarms or devices. Full terms at Vodafone.com.au/support/nbn. The total cost of the Vodafone Wi-Fi Hub Modem (‘Modem’) is $180. The Modem is usually $5 per month (‘Undiscounted Price’) or $0 per month (‘Discounted Price’) if you stay connected for 36 months (‘Device Period’). This Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of nbn™ activation at your premises.

Additional fees may apply for nbn™ installation or appointments. You cannot share the data between your Vodafone nbn™ plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Additional fees may apply for nbn™ installation or appointments.

Installation
The process for installation of Vodafone nbn™ will vary depending on the nbn™ service type available at your premises. We will inform you of the process for installation at your premises when you sign-up. If you require installation by an nbn™ technician they will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone nbn™ installed. You are responsible for setting up your Vodafone Wi-Fi Hub and your Wi-Fi network.

Vodafone Wi-Fi Hub™
Vodafone Wi-Fi Hub supports up to 32 compatible Wi-Fi enabled devices simultaneously. The Wi-Fi Hub will support nbn™ technology types provided by Vodafone nbn™.

Speed
Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. For FTTB/N/C customers, if after connection your plan is not supported by the maximum attainable speed available then we will contact you with more information and provide other options. Typical Busy Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such as the nbn™ technology used to deliver your service, plan choice, location, internet traffic demand, our network, line condition, the number of devices connected to your network, modem type and positioning, Wi-Fi performance, in-building wiring, and the content you access.

Unlimited Data
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies, see our Fair Use Policy for details.

nbn™
nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

Changing your plan
You are permitted to change once per bill cycle. Your new plan will begin immediately. You will be refunded for the plan fee for the remainder of the month on a pro-rata basis and you be will charged your new plan fee calculated on a pro-rata basis for the remainder of the month.

4G Coverage
You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. You get broadband speeds in our 3G areas. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network congestion. See our coverage checker here.

30 Day Network Satisfaction Guarantee
If you’re a new customer and you’ve signed up to any new postpaid plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn™ plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300551198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred that are not included in your plan, and return device in original packaging with proof of purchase to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. Full terms and conditions are available on our network page.

Vodafone Mobile Landline
Min monthly spend is $5. Recurring monthly access fee charged until the end of the month in which you cancel the service. Only available to customers who are connected to an eligible Vodafone Postpaid Voice Plan (‘Voice Plan’) or sign up to an eligible Vodafone nbn™ Plan. This Add-on does not come with a separate call allowance, it simply allows you to retain your existing fixed voice (or home phone number) service (‘FVN’) and supports unlimited incoming calls redirected to a Postpaid Voice service on the same account. You will be charged for making outgoing calls via the Vodafone Network from your mobile at the rate set out in your Voice Plan details. Only your home phone number will be ported to Vodafone. Porting may result in loss of any services dependent on using the phone line associated with that number including broadband, line sharing services or call waiting. Please check with your existing provider about these additional services and whether you will be required to pay any costs upon your number being transferred. If your eligible voice plan is cancelled, this Add-on will also automatically cancel. Min monthly spend is prorated when Add-on is purchased or cancelled part way through the billing month for your eligible voice plan. This Add-on is not shareable with other eligible voice plans on the same account. For full terms and conditions see this page.