Using a Power of Attorney to act on behalf of an account holder.

In most cases you can quote the account PIN or password to make enquiries and minor changes on someone else’s account. However, certain enquiries and transactions can only be performed by the account holder. If the account holder is unable to make an enquiry, there are certain instances in which you’re able to make changes to the account on their behalf.

Making enquires on behalf of the account holder.

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account, you’ll need to provide the Power of Attorney and supporting documentation.

Types of Power of Attorney.

The supporting documentation you’re required to provide will depend on whether you have a general or enduring Power of Attorney.

General Power of Attorney.

If you have a general Power of Attorney, depending on the state or territory, you’ll need to provide us with the following.

General Power of Attorney requirements
NSW
Powers of Attorney Act 2003 (NSW)
VIC
Instruments Act 1958 (VIC)
QLD
Powers of Attorney Act 1998 (QLD)
ACT
Powers of Attorney Act 2006 (ACT)
SA
Powers of Attorney and Agency Act 1984 (SA)
TAS
Powers of Attorney Act 2000 (TAS)
NT
Powers of Attorney Act 2006 (NT)
WA
Guardianship and Administration Act 1990 (WA)
Must be in prescribed form
See example of NSW Power of Attorney
See example of VIC Power of Attorney
Must use QLD Power of Attorney

See example of SA Power of Attorney
Must use TAS Power of Attorney

See example of NT Power of Attorney
Registered
Date of Power of Attorney
 
Principal name and address
 
Principal representative name and address
 
Attorney name and address
 
Principal signature
 
Principal’s representative signature
 
Date of principal signing
 
Principal’s signature witnessed by prescribed witness
 
If principal’s representative signing on behalf of principal, principal’s representative must sign in presence of 2 prescribed witnesses
Witness name
 
Witness address
 
Date of witness signing
 
 
Acceptance by attorney
 
Attorney signature
 
Date of attorney signing
 
 
Enduring Power of Attorney.

If you have an enduring Power of Attorney, depending on the state or territory, you’ll need to provide us with the following.

Enduring Power of Attorney requirements
NSW
Powers of Attorney Act 2003 (NSW)
VIC
Instruments Act 1958 (VIC)
QLD
Powers of Attorney Act 1998 (QLD)
ACT
Powers of Attorney Act 2006 (ACT)
SA
Powers of Attorney and Agency Act 1984 (SA)
TAS
Powers of Attorney Act 2000 (TAS)
NT
Powers of Attorney Act 2006 (NT)
WA
Guardianship and Administration Act 1990 (WA)
Prescribed
Must use NSW Enduring Power of Attorney
Must use QLD Enduring POA
See example of SA Enduring Power of Attorney
See example of TAS Enduring Power of Attorney
See example of NT Enduring Power of Attorney
Must use WA Enduring Power of Attorney
Registered
Date
 
 
 
Principal name , address and signature
 
 
 
Principal’s signature witnessed by adult witness
 
Need 1 adult witness and 1 prescribed witness
 
Witnessed by 2 adult witnesses and containing a certificate in accordance with s 22
Need 2 adult witnesses
 
Principal’s signature witnessed by prescribed witness
 
Need 1 adult witness and 1 prescribed witness
 
 
Witness signature
 
 
 
Date of witness signing
 
 
X
X
 
Acceptance by Attorney
 
 
Must use SA Form of Acceptance of Enduring Power of Attorney
See example of TAS Form of Acceptance of Enduring Power of Attorney
See example of NT Form of Acceptance of Enduring Power of Attorney
 
Attorney name
 
 
 
Attorney signature
 
 
 
Date of attorney signing
 
 
 

Other circumstances.

These are the other circumstances when you can make changes on behalf of the account holder.

Financial counsellor or debt repair agency.

If you are a financial counsellor or a representative of a debt repair agency, give us a call on 1300 650 410 and a case manager will get in touch.

The account holder has passed away.

If the account holder has passed away, give us a call on 1300 650 410 and we can help you to close the account or transfer the number into your name. If you choose to transfer ownership of the number, you’ll need to meet our credit requirements.

To help us assist you, please have the account holder’s mobile or account number, as well as their:

  • Full name
  • Date of birth
  • Home address

 

The account holder is incarcerated.

If the account holder is incarcerated, you’ll require a Power of Attorney to close the account, suspend the contract or authorise a transfer of ownership into someone else’s name.

The account holder can also contact us in writing to make changes on the account. They’ll need to include the account PIN in any correspondence.

The account holder is hearing impaired.

If the account holder is hearing impaired, they can use the Australian government’s National Relay Service to make major changes to their account.

The account holder can also contact us in writing to make changes on the account. They’ll need to include the account PIN in any correspondence.

The account holder does not speak English.

If the account holder does not speak English, they can use the Australian government’s Translator and Interpreting Service (TIS) to make changes to their account.

If you’re interpreting for the account holder, you and the account holder can visit a Vodafone store to make changes.