nbn® installation
appointments
Installing nbn® at your address
Here’s what to expect before, during and after your nbn® installation, including whether you need an appointment, what permissions you may require, and how to stay connected during installation.
If you’re renting, not the owner of the installation premises, or the address is under strata title, you’ll need to obtain consent before the installation can occur.
Strata title
If the installation address is a unit with strata title management, you must receive strata approval to connect Vodafone nbn® to the building prior to any physical installation work taking place. We will ask for confirmation of this approval when you sign up.
Renting
If you’re renting at the installation address or do not own the property, you must get permission to connect Vodafone nbn® to the premises from the landlord, property manager or owner prior to any physical installation work taking place. We will ask for confirmation of this approval when you sign up.
- If your technology type requires an appointment, you can change the appointment time by giving us a call on 1300 801 122.
- You’ll need to notify us at least 48 hours before your appointment in order to reschedule.
- If nbn® needs to reschedule your appointment, we’ll contact you to select another time that suits you.
These solutions allow you to have an internet connection prior to installation:
Vodafone Super Wi-Fi Modem
If you have added the Vodafone Super Wi-Fi Modem to your plan, you can use the mobile backup feature to connect it to your mobile hotspot until your Vodafone nbn® service is activated. This will enable you to keep your other devices online during the installation process.
However, using your mobile device for backup internet uses your own mobile data, so you should check whether your mobile data allowance is suitable for use with this feature.
There are different installation processes depending on the type of nbn® technology at your address. You can check whether we offer nbn® at your address and your technology type by using the address check on our Home internet plans page. An nbn® technician may need to attend the property to install equipment both inside and outside. Someone aged 18 or over must be present for the appointment.
Here’s an overview of the installation process for each nbn® connection type:
Fibre to the Premises (FTTP)
nbn® will connect a fibre optic line all the way to your premises.
This setup may require in‑home cabling and equipment such as an nbn® utility box, nbn® connection box, or power supply unit.
Fibre to the Curb (FTTC)
nbn® will connect fibre from a small pit near your property to the existing copper line into your home.
An nbn® connection box is required inside the home – some customers can self‑install it.
Hybrid Fibre Coaxial (HFC)
nbn® will connect the nearest fibre node to your premises via a cable network.
An nbn® installer or service provider will set up an nbn® device where the cable enters your home.
They may send you a separate device to connect with pay TV or cable internet or without pay TV or cable internet.
Fibre to the Building (FTTB)
nbn® will connect a fibre node to your premises using the network technology in your building. Usually, this fibre node will be located in the communications room of your building.
Fibre runs to the building’s communications room, and individual units connect using the building’s existing internal wiring.
Fibre to the Node (FTTN)
nbn® will connect a nearby fibre node to your premises with the existing copper network. Usually, this fibre node will be housed in a street cabinet.
The signal travels from the exchange to the node, then via copper to your premises.
nbn® support articles
Frequently asked questions
Depending on the installation type, and if you require installation by an nbn® technician, someone over the age of 18 years will need to be present at the premises for the appointment. You can check whether someone will need to be present for the appointment through My Vodafone.
If you miss your installation appointment, give us a call on 1300 801 122 to reschedule.
If you experience a problem during the installation process, call us on 1300 801 122 and we’ll work with nbn co ltd. to resolve the issue.
Your contract will start when your Vodafone nbn® service is successfully installed and activated.
You can check your activation date through My Vodafone.
Depending on the technology type of your service, you may be able to use your existing modem on Vodafone nbn®. We may not be able to help, service or troubleshoot your modem if you call for technical support.
Fibre to the Node (FTTN) & Fibre to the Building (FTTB) connections
If you have a FTTN or FTTB connection and you want to bring your own modem, it will need to be a VDSL compatible modem.
Fibre to the Premises (FTTP) & Hybrid Fibre Coaxial (HFC) connections
If you have a FTTP or HFC connection, most standard broadband modems should work. You'll need a compatible high-speed modem for NBN Home Fast+, Superfast, or Ultrafast plans (including mobile customers upgraded from an NBN Essential+ plan).
You can keep your landline phone number with our Vodafone Mobile Landline service for $5 a month.
We don’t offer a home phone line with Vodafone nbn®. If you currently have a home phone line, it may be disconnected when Vodafone nbn® is installed, depending on the technology type. If it’s disconnected, you’ll lose any services associated it.
Devices that use home phone lines
Existing technologies or devices that use your home phone line service may not be compatible with Vodafone nbn® and may no longer work after installation. These include but are not limited to:
- Medical devices or alarms with autodiallers and emergency call button capabilities
- Security alarms or services
- EFTPOS terminals
- Lift emergency phones
- Fax and Text Telephones (TTY) devices or services
Check with the manufacturer to see if your device is compatible on Vodafone nbn®. For more information on device compatibility, check out the nbn co ltd. website.
Priority Assistance
Since Vodafone nbn® does not come with a home phone line, we are unable to offer Priority Assistance.
Priority Assistance is a service designed to help Australians who have, or live with someone who has a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.
For more information, check out the Australian Communications and Media Authority website.
If you have an email address with your current provider, check with them whether you can keep the email when you sign up to Vodafone nbn®.
If you have a pay TV subscription or other services bundled with your current provider, check with them about unbundling the services.
Your AVC ID is a unique 15‑character number that identifies your nbn® service – for example, AVC123456789000. You’ll need your AVC ID if you want to transfer your nbn® service to another provider.
If your nbn® service is with Vodafone, your AVC ID is listed on your bill. You’ll find it in the Internet or Broadband section as Access Service ID (AVC ID).
- Log in to My Vodafone
- Open the main menu
- Select Bills and payments
- Tap View and pay bills
- Choose Download bill
- Look for Access Service ID (AVC ID) next to your nbn® plan