Connecting to nbn® with a
BYO modem
Set up your own modem
To get online using your own compatible modem, simply follow the step-by-step instructions in our setup guide.
BYO modem requirements for nbn®
To connect to nbn® with your own modem, it must meet some technical requirements. If you’re on a high‑speed plan, your modem will require some additional features.
Looking for your nbn® connection type?
You can find it in your order confirmation email or by checking your address.
Vodafone-supplied nbn® modems, old or new, are compatible. For other brands of modems to work with your nbn® service, they must:
FTTP, FTTC and HFC
- Support PPPoE connections (which may require you to update your modem settings from the default IPoE setting); and
- Have a WAN port to connect to your nbn® Connection Box via Ethernet cable.
FTTB and FTTN
- Have a VDSL2 port to connect to your wall socket via phone cable.
You should be able to find this information on the manufacturer’s or retailer’s website. Alternatively, you can check the barcode sticker on the modem for the make and model, or search online.
If you’ve signed up to an NBN 500, 750 or 1000 plan, your modem should also feature:
- Gigabit Ethernet ports or better
- Wi-Fi 6 (802.11ax) or later
If your modem doesn’t have these features, you may not experience the maximum speed of your plan. Please note that the Vodafone Wi‑Fi Hub™ 1.0 is not supported on our high‑speed plans.
- Check the barcode sticker on the base of your modem. The default name of your Wi‑Fi network is printed next to Wi‑Fi Name.
- Select your Wi‑Fi, then enter the password printed below Wi‑Fi Password.
- If you’re using a smartphone, you can just scan the QR code on your modem’s barcode sticker.
- Once connected, your devices will automatically use the best Wi‑Fi in range, so you don’t need to manually switch between 2.4GHz and 5GHz networks.
nbn® support articles
Frequently asked questions
Depending on the installation type, and if you require installation by an nbn® technician, someone over the age of 18 years will need to be present at the premises for the appointment. You can check whether someone will need to be present for the appointment through My Vodafone.
If you miss your installation appointment, give us a call on 1300 801 122 to reschedule.
If you experience a problem during the installation process, call us on 1300 801 122 and we’ll work with nbn co ltd. to resolve the issue.
Your contract will start when your Vodafone nbn® service is successfully installed and activated.
You can check your activation date through My Vodafone.
Depending on the technology type of your service, you may be able to use your existing modem on Vodafone nbn®. We may not be able to help, service or troubleshoot your modem if you call for technical support.
Fibre to the Node (FTTN) & Fibre to the Building (FTTB) connections
If you have a FTTN or FTTB connection and you want to bring your own modem, it will need to be a VDSL compatible modem.
Fibre to the Premises (FTTP) & Hybrid Fibre Coaxial (HFC) connections
If you have a FTTP or HFC connection, most standard broadband modems should work. You'll need a compatible high-speed modem for NBN Home Fast+, Superfast, or Ultrafast plans (including mobile customers upgraded from an NBN Essential+ plan).
You can keep your landline phone number with our Vodafone Mobile Landline service for $5 a month.
We don’t offer a home phone line with Vodafone nbn®. If you currently have a home phone line, it may be disconnected when Vodafone nbn® is installed, depending on the technology type. If it’s disconnected, you’ll lose any services associated it.
Devices that use home phone lines
Existing technologies or devices that use your home phone line service may not be compatible with Vodafone nbn® and may no longer work after installation. These include but are not limited to:
- Medical devices or alarms with autodiallers and emergency call button capabilities
- Security alarms or services
- EFTPOS terminals
- Lift emergency phones
- Fax and Text Telephones (TTY) devices or services
Check with the manufacturer to see if your device is compatible on Vodafone nbn®. For more information on device compatibility, check out the nbn co ltd. website.
Priority Assistance
Since Vodafone nbn® does not come with a home phone line, we are unable to offer Priority Assistance.
Priority Assistance is a service designed to help Australians who have, or live with someone who has a diagnosed life-threatening medical condition, and whose life may be at risk without access to a fully operational phone service.
For more information, check out the Australian Communications and Media Authority website.
If you have an email address with your current provider, check with them whether you can keep the email when you sign up to Vodafone nbn®.
If you have a pay TV subscription or other services bundled with your current provider, check with them about unbundling the services.
Your AVC ID is a unique 15‑character number that identifies your nbn® service – for example, AVC123456789000. You’ll need your AVC ID if you want to transfer your nbn® service to another provider.
If your nbn® service is with Vodafone, your AVC ID is listed on your bill. You’ll find it in the Internet or Broadband section as Access Service ID (AVC ID).
- Log in to My Vodafone
- Open the main menu
- Select Bills and payments
- Tap View and pay bills
- Choose Download bill
- Look for Access Service ID (AVC ID) next to your nbn® plan