The Vision Service is not available in all areas or to all premises. Give us a call on 1300 801 122 to see if Vision is available in your area. Alternatively, become a Vodafone broadband customer today and we'll help you switch if Vision becomes available at your address.

Give us a call on 1300 801 122 to find out if Vision is available at your address. We will organise for a Vision installer to visit your premises and get you connected.

Typically, your address can be switched to Vision with little downtime. You can continue to use your existing services until your Vision appointment, where in most cases a Vision installer will disconnect your existing services, in order to connect you to the Vision network. Switching is simple, just call our expert Sales team on 1300 801 122 to get started. Remember: moving to Vision will not necessarily cancel your broadband and phone services. Once you’ve switched, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

If you already have an active Vision service at your address and you'd like to switch to a Vodafone Vision Plan, please call us on 1300 801 122 to arrange a service transfer. Once lodged, service transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

Typically, Vision connections are completed within 5 business days. Connection time varies depending on whether or not you've had broadband installed at your address previously, as well as Vision installer availability.

If a Vision technician is required to visit your premises to install any required equipment or complete your connection, the Vision will be in touch to book a suitable appointment with you. The Vision technician will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone Vision installed. Vodafone is responsible for delivering the service to the network boundary point at your premises. You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own contractor to rectify this. You are responsible for setting up your TP-Link VX420-G2H or compatible modem and your Wi-Fi network.

You may prefer to have internal network cabling installed at your address for your internet, especially if Wi-Fi doesn't cover your house from end to end or you want to be sure you're always getting the maximum speed possible when transferring large amounts of data between devices in your home.

An FTTB/VDSL or HFC installation does not include additional home network wiring beyond the installation of the Network Boundary Point only applicable to FTTB: your side of the building’s Main Distribution Frame.

By switching to Vision your existing smart wiring setup may need to be re-wired to work with Vision, depending on the type of Vision installation your premises requires. You'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Certain devices, equipment or services may be impacted and no longer operate including but not limited to, medical devices or alarms, security alarms, EFTPOS machines, lift emergency phones, fax services and existing pay TV services. Please contact the device or equipment manufacturer or service provider if you are unsure if you will be impacted. Vodafone does not offer Priority Assistance.

Depending on your address, Vision delivers internet to your home with FTTB (Fibre To The Building), Very-High Bitrate Digital Subscriber Line (VDSL) and Hybrid Fibre Coaxial (HFC).

Vodafone Vision plans
For personal use by approved customers in select locations only. Subject to service qualification check. Vision FTTB is available in select buildings only. Vision VDSL is available at select locations in the ACT. Vision HFC is available at select locations in the Mildura, Geelong and Ballarat areas. The Vision250 and Vision Max plans (for FTTB and VDSL technology) are only available in selected Vision GFAST areas. Vodafone Vision plans require that you either bring your own Compatible Modem or use a Vodafone provided Compatible Modem (‘Modem’). Vodafone owns the Modem and retains full legal title and beneficial ownership in the Modem: (i) for refurbished Modems that are issued to you under your Plan – the refurbished Modem must be returned to Vodafone within 30 days of your Plan being cancelled or withdrawn. No Modem Non-Return fee applies; (ii) for all other modems, including new Modems that are issued to you under your Plan – you must return the Modem within 30 days of your Plan begin cancelled or withdrawn. If your Plan is cancelled or withdrawn within 24 months of connecting and you do not return the Modem in Good Working Order within 30 days, a Modem Non-Return Fee will apply.  The Non-Return Fee is $0 when you stay connected for 24 months (‘Device Period’). If you do not return the Modem, you will be charged a Non-Return Fee calculated by $7.50 x number of months remaining of the Device Period. The total maximum cost of not returning the Modem is $180. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment. If you require a modem replacement, you may be provided with a new or refurbished modem and the terms applicable to that type of modem will apply. You must connect for a minimum of one month. Recurring monthly plan fees are charged until the end of the month in which you notify that you wish to cancel. You will be charged for using your plan from the point of Vision activation at your premises. If you bring your own Compatible Modem, it must comply with the minimum specifications available at vodafone.com.au. Devices manufactured before 2013 may struggle to achieve the speeds available on the Vision250 and Vision Max plans. You should check with your device manufacturer or check the device specifications on your Compatible Modem to identify the speed capabilities and limitations of the device. Vodafone Vision is a data-only service and is not compatible with your home phone line service meaning you may no longer be able to use your landline (or existing phone number) for calls after you sign-up. Vodafone Vision service may also impact or interfere with existing technology, devices or services at your premises including medical devices, alarms, EFTPOS machines, lift emergency phones and some email or fax services. 

Installation
A technician appointment is required to install Vodafone Vision. The Vision technician will need access to your home and someone aged 18+ must be home. If you do not own the property, you must obtain consent from the owner in order to have Vodafone Vision installed. Vodafone is responsible for delivering the service to the network boundary point at your premises. You are responsible for all cabling and wiring within your premises. Where cabling does not exist or you have a fault with the wiring in your premises, you must arrange for your own contractor to rectify this. You are responsible for setting up your TP-Link VX420-G2H and your Wi-Fi network.

Vodafone Vision speeds
The speed tier represents the theoretical maximum possible speed available during off-peak periods. Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan. Actual throughput speeds could vary due to various factors including interference, customer cabling and equipment, download source, and line length. Actual speed upon installation will be in the following ranges (download/upload): 70-100Mbps/20-40Mbps for Vision100; 200-250Mbps/20-50Mbps for Vision250; and 251Mbps-1Gbps/20-50Mbps for Vision Max. For more information on speed tiers and to further understand and compare plans please see our Speed Guide.

Estimated typical evening download speed is measured between 7pm-11pm. As this is a new plan, the speed stated here is currently based on an estimate. Vodafone will revise the typical evening download speed once it has collected enough data on the speed performance for these plans. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. These are not guaranteed speeds and you may experience lower speeds during this period and at other times.

Vodafone 4G Backup
Vodafone 4G Back-up is a complimentary service for Vodafone Vision plans available only with use of the Vodafone provided TP-Link VX420-G2H (“Modem”). It provides an interim internet connection using the Vodafone 4G network in Vodafone Coverage Areas only. It is only available using the Modem with a Vodafone SIM on our network. 4G Back-up is available from when you receive your Modem until your Vision service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone Vision during confirmed local Vision faults. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location. Speeds for this service are limited to a maximum of 20Mbps (download) and 2Mbps (upload). Our Fair Use Policy applies. 

Unlimited Data
Services subject to number of devices connected, network coverage and your location. Our Fair Use Policy applies.

Network Satisfaction Guarantee
If you’re a new customer and you’ve signed up to any new postpaid mobile, mobile broadband or Home Internet plan and you don't love our network within the first 30 days of sign-up, or in the case of a Vodafone nbn® or Vision plan within the first 30 days of service activation, you’re welcome to cancel by calling 1300 551 198 (excludes upgrades and rate plan changes). You will only have to pay for those services you’ve used or for charges incurred, that are not included in your plan, up until your number or nbn® or Vision service is fully transferred and return your device or modem and equipment in original packaging with proof of purchase returned to a Vodafone (not dealer) store within 10 days of your claim. Where you have an individual plan, you can make one claim per year per person. Where you have multiple shared plans on your account, you can make one claim in relation to each plan, for up to 10 claims per account, per year per person. Accessories not refunded. This guarantee does not affect any other rights or remedies you may have under consumer law. Full terms and conditions on our network page.

Vodafone Vision 50% off for first 12 Months 
Discount available to approved new Vodafone Vision connections (‘Eligible Customers’) at premises not connected to the Vision Network in the 12 months prior to order (‘Eligible Premises’) signing up to the Vodafone Vision Broadband Plans; Vision100, Vision250 and Vision Max (‘Eligible Plans’). Excludes existing Vision Network connections, including TPG Fibre and iiNet Ultra customers. Offer available until withdrawn. Discount includes: 50% off monthly plan fees on the Eligible Plans for the first 12 months. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers, except for any additional service discount for existing Postpaid Mobile customers. One offer per Eligible Premises only. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.

Vodafone Vision 50% off for 12 Months for Eligible Postpaid Mobile Customers 
Eligible existing Postpaid Mobile customers (‘Eligible Customers’) at premises not connected to the Vision Network in the 12 months prior to order (‘Eligible Premises’) will have an additional 50% off discount applied to their Vodafone Vision service for the first 12 months. Excludes existing Vision Network connections, including TPG Fibre and iiNet Ultra customers. Postpaid voice customers only. Excludes Mobile Broadband customers. You don’t have to bundle the Vodafone Vision service. However, in order to receive the additional discount on your Vodafone Vision plan, you will need to have an existing Postpaid Mobile service on the same account and remain connected to both services. To receive the additional discount, your Postpaid Mobile plan and this Vodafone Vision plan must have the same billing name and billing address. Discount will be applied monthly to your bill. If you cancel your Postpaid Mobile plan or this Vodafone Vision plan, the additional discount will be forfeited and removed from your service. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers, except for the Vodafone Vision 50% off for first 12 months offer. One offer per Eligible Premises only. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer is subject to change. Offer available until withdrawn.