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Your Vodafone nbn™ installation.
This support article will give you key information about your Vodafone nbn™ installation.
All nbn™ installation activity will be carried out by nbn co and may impact your existing fixed broadband or landline services. For more information, check out our support page on how Vodafone nbn™ may impact your existing services, or visit the nbn co website.
There are different installation processes depending on the nbn™ technology appropriate for your installation address. When you signed up to a Vodafone nbn™ plan, you would have been assigned the most appropriate installation process for your address.
Here’s an overview of the different processes.
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Technology type
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Installation process
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Fibre to the Premises
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May require an appointment for an nbn™ technician to install equipment inside and outside the installation address.
Someone over the age of 18 will need to be present at the premises for the installation appointment.
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Fibre to the Node
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May require an appointment for an nbn™ technician to install equipment inside the installation address.
Someone over the age of 18 will need to be present at the premises for the installation appointment.
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Fibre to the Building
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May require an appointment for an nbn™ technician to install equipment inside the building, but not in your installation address.
Someone over the age of 18 will need to be present at the premises for the installation appointment.
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Hybrid Fibre Coaxial
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May require an appointment for an nbn™ technician to install equipment inside the installation address.
Someone over the age of 18 will need to be present at the premises for the installation appointment.
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How to change your nbn™ installation appointment.
You can check your installation appointment date through My Vodafone.
If your technology type requires an appointment, you can change the appointment time by giving us a call on 1300 801 122. You’ll need to notify us at least one business day before your appointment in order to reschedule.
Vodafone Instant Connect while waiting for installation.
While you’re awaiting installation and activation of your nbn™ service, you can use the complimentary Vodafone Instant Connect feature on your Vodafone Wi-Fi Hub™ to access the Vodafone mobile network until your Vodafone nbn™ service is fully activated or for a maximum of 30 consecutive days, whichever occurs first. This means you won’t be without an internet connection prior to installation.
You can use our coverage checker to see where mobile coverage is available. Max speeds are 12Mbps for downloads and 1Mbps for uploads, however actual speeds vary depending on your network coverage, content and location. Our Fair Use Policy applies.T&C apply.
Getting permission to install Vodafone nbn™.
If you’re renting, you’re not the owner of the installation premises, or the address is under strata title, you’ll need to obtain consent before the installation can occur. For more information, check out our support page on how Vodafone nbn™ may impact your existing services.
Additional information.
Will I need to be at my premises during installation?
Depending on the installation type, and if you require installation by an nbn™ technician, someone over the age of 18 years will need to be present at the premises for the appointment. You can check whether someone will need to be present for the appointment through My Vodafone.
What if I miss my installation appointment?
If you miss your installation appointment, give us a call on 1300 801 122 to reschedule.
Is my activation date the same as my installation date?
Yes. When your Vodafone nbn™ service is successfully installed and activated, your commitment period for your Month to Month or 24 month contract will commence.
You can check your activation date through My Vodafone.
Can I use my existing broadband modem on Vodafone nbn™?
All customers signing up to a Vodafone nbn™ plan will be required to purchase a Vodafone Wi-Fi Hub™. Vodafone Wi-Fi Hub™ supports up to 32 compatible Wi-Fi enabled devices simultaneously, and supports the nbn™ technology types provided by Vodafone nbn™.
Depending on the technology type of your service, you may be able to use your existing modem on Vodafone nbn™, however, you won’t be able to use Vodafone Instant Connect. The Vodafone Instant Connect feature is only available through the Vodafone Wi-Fi Hub™, and allows you to access the internet via our mobile network while your service is installed. Also, we may not be able to help, service or troubleshoot your modem if you call for technical support. T&C apply.
Fibre to the Node & Fibre to the Building connections
If you have a Fibre to the Node or Fibre to the Building connection and you want to bring your own modem, it will need to be a VDSL compatible modem.
Fibre to the Premises & Hybrid Fibre Coaxial connections
If you have a Fibre to the Premises or Hybrid Fibre Coaxial connection, most standard broadband modems should work.
Terms and conditions.
Vodafone Instant Connect
Vodafone Instant Connect is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™. Instant Connect is available from when you receive your Wi-Fi Hub until your nbn™ service is fully activated or for a period of 30 consecutive days (whichever occurs first). Speeds are throttled at a theoretical maximum of 12Mbps for downloads and 1Mbps for uploads. Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies. You can use Vodafone 4G in our 4G areas. 4G in selected areas in Australia. You get broadband speeds in our 3G areas.