Your Vodafone nbn™ installation
This support article will give you key information about your Vodafone nbn™ installation.
Due to COVID-19, nbn installation appointments are taking longer to schedule than normal. We’re working towards getting all new customers connected to nbn™. In the meantime, if you signed up to an nbn™ plan with a Vodafone Wi-Fi Hub, you can connect to our 4G network using 4G Back-up until you’re connected to nbn™.
All nbn™ installation activity will be carried out by nbn co and may impact your existing fixed broadband or landline services. For more information, check out our support page on how Vodafone nbn™ may impact your existing services, or visit the nbn co website.
There are different installation processes depending on the nbn™ technology appropriate for your installation address. When you signed up to a Vodafone nbn™ plan, you would have been assigned the most appropriate installation process for your address.
Here’s an overview of the different processes.
| Technology type | Installation process |
|---|---|
Fibre to the Premises |
May require an appointment for an nbn™ technician to install equipment inside and outside the installation address. Someone over the age of 18 will need to be present at the premises for the installation appointment. |
Fibre to the Node |
May require an appointment for an nbn™ technician to install equipment inside the installation address. Someone over the age of 18 will need to be present at the premises for the installation appointment. |
Fibre to the Building |
May require an appointment for an nbn™ technician to install equipment inside the building, but not in your installation address. Someone over the age of 18 will need to be present at the premises for the installation appointment. |
Hybrid Fibre Coaxial |
May require an appointment for an nbn™ technician to install equipment inside the installation address. Someone over the age of 18 will need to be present at the premises for the installation appointment. In some cases, you will be sent a separate connection device by nbn that you can install yourself by connecting it to your existing socket and power outlet. The installation process will differ depending on whether you are installing with a pay TV or cable internet or without a pay TV or cable internet. |
Fibre to the Curb |
May require an appointment for an nbn™ technician to install equipment inside the installation address. Someone over the age of 18 will need to be present at the premises for the installation appointment. If you are not the owner of the property, you will also need permission from the owner or strata manager for installation. In most cases, you will be sent a separate connection device by nbn which you can install yourself by following the included instructions and connecting it to your existing telephone socket and power outlet. |
How to change your nbn™ installation appointment.
You can check your installation appointment date through My Vodafone.
If your technology type requires an appointment, you can change the appointment time by giving us a call on 1300 801 122. You’ll need to notify us at least two business day before your appointment in order to reschedule. If nbn need to reschedule your appointment , they’ll send you a text message with a link for you to select another time that suits you.
Vodafone 4G Back-up with Vodafone Wi-Fi Hub™ while waiting for installation.
On selected plans with the Vodafone Wi-Fi Hub™, you can use 4G Back-up to access the Vodafone mobile network until your Vodafone nbn™ service is activated. This allows you to have an internet connection prior to installation. This is normally for a maximum of 30 consecutive days but we’ve waived this condition due to COVID-19.
To get started, simply follow these quick steps to set up 4G Back-up on your Wi-Fi Hub:
- Power up your Wi-Fi Hub
- After one minute, the “3G/4G” light on the front panel of your Wi-Fi Hub should turn green. This means your 4G Back-up feature is now switched on.
- Connect your compatible Wi-Fi devices to the Wi-Fi Network Name (‘the SSID’) using the Wireless Key (‘the Wi-Fi password). You can find these details on your Wi-Fi Reminder Card or on the label underneath your Wi-Fi Hub. You may also choose to change the default Wi-Fi Network Name and Wireless Key to make them easier to remember.
You can use our coverage checker to see where mobile coverage is available. Max speeds are 12Mbps for downloads and 1Mbps for uploads, however actual speeds vary depending on your network coverage, content and location. Our Fair Use Policy applies. T&C apply.
Getting permission to install Vodafone nbn™.
If you’re renting, you’re not the owner of the installation premises, or the address is under strata title, you’ll need to obtain consent before the installation can occur. For more information, check out our support page on how Vodafone nbn™ may impact your existing services.
Strata title
If the installation address is a unit with strata title management, you must receive strata approval to connect Vodafone nbn™ to the building prior to any physical installation work taking place. We will ask for confirmation of this approval when you sign up.
Renting
If you’re renting at the installation address or do not own the property, you must get permission to connect Vodafone nbn™ to the premises from the landlord, property manager or owner prior to any physical installation work taking place. We will ask for confirmation of this approval when you sign up.
Additional information
Depending on the installation type, and if you require installation by an nbn™ technician, someone over the age of 18 years will need to be present at the premises for the appointment. You can check whether someone will need to be present for the appointment through My Vodafone.
If you miss your installation appointment, give us a call on 1300 801 122 to reschedule.
Yes. When your Vodafone nbn™ service is successfully installed and activated, your commitment period for your Month to Month or 24 month contract will commence.
You can check your activation date through My Vodafone.
Depending on the technology type of your service, you may be able to use your existing modem on Vodafone nbn™, however, you won’t be able to use Vodafone 4G Back-up. Vodafone Wi-Fi Hub™ supports up to 32 compatible Wi-Fi enabled devices simultaneously, and supports the nbn™ technology types provided by Vodafone nbn™. The Vodafone 4G Back-up feature is only available through the Vodafone Wi-Fi Hub™ with a Vodafone SIM on our network, and allows you to access the internet via our mobile network while your service is installed and power on through interruptions. Also, we may not be able to help, service or troubleshoot your modem if you call for technical support. T&C apply.
Fibre to the Node & Fibre to the Building connections
If you have a Fibre to the Node or Fibre to the Building connection and you want to bring your own modem, it will need to be a VDSL compatible modem.
Fibre to the Premises & Hybrid Fibre Coaxial connections
If you have a Fibre to the Premises or Hybrid Fibre Coaxial connection, most standard broadband modems should work.
Vodafone 4G Backup
Vodafone 4G Backup is a complimentary service for nbn™ plans that provides an interim internet connection using either the Vodafone 3G or 4G network in Vodafone Coverage Areas only. It is only available using the Vodafone Wi-Fi Hub™ with a Vodafone SIM on our network. 4G Backup is available from when you receive your Wi-Fi Hub™ until your nbn™ service is fully activated or for a period of 30 consecutive days (whichever occurs first). This service will also be automatically activated if you lose connection to Vodafone nbn™ during confirmed local nbn™ faults. This excludes mass nbn™ outages. You will be able to use the Backup service until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). Service performance varies depending on network coverage and your location with speeds likely less than the maximum. Our Fair Use Policy applies.