5G Home Internet
Through our 5G network, our 5G Home Internet Plans are designed to connect the devices you use at home to the internet. Our plans provide a convenient alternative to nbn™ and suit any household looking for great value.
Speed performance guide
Our 5G Home Broadband Plus Plan comes with unlimited data at up to a max off-peak speed of 50Mbps (download) and 20Mbps (upload). Our 5G Home Broadband Premium Plan comes with unlimited data at up to a max off-peak speed of 100Mbps (download) and 20Mbps (upload). This is a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times.
Factors that may affect speeds
The actual quality of your connection will vary depending on many speed and connectivity factors, including:
- Coverage
Predicted and actual coverage may vary due to the nature of radio based mobile networks and other factors at any specific location, such as distance from the network base station, building materials, and geographic features (hills, buildings and trees etc.). - Quality/capability of hardware
This can include modems, Wi-Fi routers and Ethernet/phone cables. - Wi-Fi signal interference
Wi-Fi signal quality may vary due to distance from modem, modem proximity to indoor plants/metal objects, connection to 5GHz/2.4GHz Wi-Fi network and any obstacles between devices and modem. - Number of connected devices
When too many devices share the same bandwidth (more than 5 users for our 5G Home Broadband Plus Plan and 9 users for our 5G Home Broadband Premium Plan) data flow may become limited and result in slower speeds across each user or device. - Network Congestion
Speeds may slow when the network is experiencing periods of high usage that cause congestion. During periods of network congestion (particularly during typical busy period times of 7-11pm), we may de-prioritise your 5G Home Internet speeds. This could mean that during periods of congestion some data traffic will receive lower priority over other traffic on the network, and you may experience slower 5G Home Internet speeds as a result. Fair Use Policy applies. - Content accessed
There may be insufficient service capacity or other issues affecting a specific website or online game.
What you can do on our 5G Home Internet Plans
Here’s what you can do at speeds included on our 5G Home Internet Plans. However, unlimited data speeds are “up to” speeds - therefore your experience will continually vary depending on the factors outlined above.
| Activity | Speeds up to 50Mbps (download) and 20Mbps (upload) |
Speeds up to 100Mbps (download) and 20Mbps (upload) |
|---|---|---|
| Stream music | ✔ | ✔ |
| Standard definition video | ✔ | ✔ |
| Video calls | ✔ | ✔ |
| Browse internet and social media | ✔ | ✔ |
| High definition video | ✔ | ✔ |
| Uploading/downloading large files (e.g. 30MB) | ✔ | ✔ |
| Uploading/downloading very large files (e.g. 240MB) | ✔ |
Modem setup and troubleshooting
To ensure you follow the setup and troubleshooting instructions relevant to your modem, first check whether you have the Sagemcom F@st 5866T 5G modem or the Nokia FastMile 5G Gateway modem.
To get started with 5G Home Internet, your new modem should come with the SIM pre-installed.
- The modem should be placed in a clear space near a window without direct sunlight.
- Plug in and turn on the modem (the power button can be found on the base of the modem) and you’ll be able to start using the internet once the modem’s lights turn on.
- If the signal lights are off or showing a low signal, either move your modem or follow the ‘Troubleshooting Wi-Fi signal issues’ steps below.
- The modem network name (SSID) and password (WiFi Key) you use to connect your devices should be listed on the back of the modem.
For more information on modem setup, check out our Quick Start Guide.
If you're experiencing slower than usual connection speeds using your Sagemcom F@st 5866T 5G modem, here are some troubleshooting steps:
- Turn off your modem and leave it off for at least 10 seconds.
- Turn your modem back on and wait roughly 3 minutes for the modem lights to stop flashing.
- If your modem's Signal lights are off or showing a low signal, move your modem near a window and away from direct sunlight if possible.
- If you're testing your speed on a Wi-Fi device, stand next to your modem before running a speed test to minimise any Wi-Fi signal issues.
Your modem should automatically connect your devices to the best available Wi-Fi network (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz signal. - Try switching between the 2.4GHz and 5GHz signal. 5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.
If your speed has improved, or speeds vary between Wi-Fi devices and devices connected via Ethernet cable, our below section on troubleshooting Wi-Fi signal issues can help. - If testing a device via your modem’s Ethernet ports, unplug all other connected devices.
- If testing a device via your modem’s Wi-Fi, turn off or disconnect all other connected devices.
- On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
- If your speed has improved on a single device but not others, try reducing the number of competing devices and/or programs on your home network.
If you need more bandwidth to support more programs and/or devices, consider switching to one of our other Home Internet or broadband products by giving us a call on 1300 304 836. - Perform an antivirus/anti-malware scan on your software. If you detect any infections, make sure you quarantine and remove them. Please contact your software’s Customer Support if you need further help.If your speed has improved, or speeds vary between Wi-Fi devices and devices connected via Ethernet cable, our below section on troubleshooting Wi-Fi signal issues can help.
- Firewalls may affect your broadband performance. Temporarily disable any firewalls before running a speed test.
If you’re still experiencing speed issues with your modem, please contact us on 1300 304 836 or via Web Chat for further assistance.
If you're experiencing a low or no Wi-Fi signal on your device when using your Sagemcom F@st 5866T 5G modem, here are some troubleshooting steps:
- A typical indoor Wi-Fi signal has a range of 30 metres, but this is reduced by walls and other obstacles between devices and your modem.
- Ensure the SIM card is correctly inserted in the Micro SIM slot on the base of your modem. If the SIM card is missing, give us a call on 1300 304 836.
- Ensure your modem is correctly plugged in and the cables are in good condition.
- Place your modem near a window and away from direct sunlight, indoor plants or metal objects if possible.
- If you're testing your speed on a Wi-Fi device, stand next to your modem before running a speed test to minimise any Wi-Fi signal issues. Move further away from the modem and monitor the Wi-Fi signal strength.
- Switch to 5GHz Wi-Fi (the Wi-Fi network with "5G" at the end) for better Wi-Fi speed and to reduce interference from microwaves, baby monitors and other devices which use 2.4GHz Wi-Fi. You'll find the default 5GHz Wi-Fi network name and password printed on your modem's barcode sticker.
- Try accessing the internet on a device connected to your modem via Ethernet cable to determine if the issue is with the modem or the Wi-Fi signal.
- If you can access the internet on certain devices but not others, the issue may lie with your device, not your modem.
- If you have a larger home, consider further hardware options such as:
- A Wi-Fi extender
- A wireless mesh networking system
- Ethernet cabling
If you’re still experiencing Wi-Fi signal issues with your modem, please contact us on 1300 304 836 or via Web Chat for further assistance.
Check out this video on how to change your Wi-Fi password on the Sagemcom F@st 5866T 5G modem.
To get started with 5G Home Internet, your new modem should come with the SIM pre-installed.
- The modem should be placed in a clear space near a window without direct sunlight.
- Plug in and turn on the modem (the power button can be found on the base of the modem) and you’ll be able to start using the internet once the modem’s light turns on.
- If the signal lights are off or showing a low signal, either move your modem or follow the ‘Troubleshooting Wi-Fi signal issues’ steps below.
- The modem network name (SSID) and password (WiFi Key) you use to connect your devices should be listed on the back of the modem.
For more information on modem setup, check out our Quick Start Guide.
If you're experiencing slower than usual connection speeds using your Nokia FastMile 5G Gateway modem, here are some troubleshooting steps:
- Turn off your modem and leave it off for at least 10 seconds.
- Turn your modem back on and wait roughly 3 minutes for the modem lights to stop flashing.
- If your modem's Signal lights are off or showing a low signal, move your modem near a window and away from direct sunlight if possible.
- If you're testing your speed on a Wi-Fi device, stand next to your modem before running a speed test to minimise any Wi-Fi signal issues.
Your modem should automatically connect your devices to the best available Wi-Fi network (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz signal. - Try switching between the 2.4GHz and 5GHz signal. 5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.
If your speed has improved, or speeds vary between Wi-Fi devices and devices connected via Ethernet cable, our below section on troubleshooting Wi-Fi signal issues can help. - If testing a device via your modem’s Ethernet ports, unplug all other connected devices.
- If testing a device via your modem’s Wi-Fi, turn off or disconnect all other connected devices.
- On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
- If your speed has improved on a single device but not others, try reducing the number of competing devices and/or programs on your home network.
If you need more bandwidth to support more programs and/or devices, consider switching to one of our other Home Internet or broadband products by giving us a call on 1300 304 836. - Perform an antivirus/anti-malware scan on your software. If you detect any infections, make sure you quarantine and remove them. Please contact your software’s Customer Support if you need further help.If your speed has improved, or speeds vary between Wi-Fi devices and devices connected via Ethernet cable, our below section on troubleshooting Wi-Fi signal issues can help.
- Firewalls may affect your broadband performance. Temporarily disable any firewalls before running a speed test.
If you’re still experiencing speed issues with your modem, please contact us on 1300 304 836 or via Web Chat for further assistance.
If you're experiencing a low or no Wi-Fi signal on your device when using your Nokia FastMile 5G Gateway modem, here are some troubleshooting steps:
A typical indoor Wi-Fi signal has a range of 30 metres, but this is reduced by walls and other obstacles between devices and your modem.
- Ensure the SIM card is correctly inserted in the Micro SIM slot on the base of your modem. If the SIM card is missing, give us a call on 1300 304 836.
- Ensure your modem is correctly plugged in and the cables are in good condition.
- Place your modem near a window and away from direct sunlight, indoor plants or metal objects if possible. The Signal Direction light on the outer ring of the LED panel will indicate the direction of the strongest 5G signal.
- If you're testing your speed on a Wi-Fi device, stand next to your modem before running a speed test to minimise any Wi-Fi signal issues. Move further away from the modem and monitor the Wi-Fi signal strength.
- Switch to 5GHz Wi-Fi (the Wi-Fi network with "5G" at the end) for better Wi-Fi speed and to reduce interference from microwaves, baby monitors and other devices which use 2.4GHz Wi-Fi. You'll find the default 5GHz Wi-Fi network name and password printed on your modem's barcode sticker.
- Try accessing the internet on a device connected to your modem via Ethernet cable to determine if the issue is with the modem or the Wi-Fi signal.
- If you can access the internet on certain devices but not others, the issue may lie with your device, not your modem.
- If you have a larger home, consider further hardware options such as:
- A Wi-Fi extender
- A wireless mesh networking system
- Ethernet cabling
If you’re still experiencing Wi-Fi signal issues with your modem, please contact us on 1300 304 836 or via Web Chat for further assistance.
Where is 5G Home Internet available?
We’re currently offering this plan in selected areas. Use our address checker on the 5G Home Internet Plans page to check whether your home address is eligible before signing up to the plan of your choice. If your home address is eligible, there’s no technician appointment required – just set up the modem yourself and you’ll be instantly connected to the internet once you plug in your modem.
Plan and modem details
Our 5G Home Internet Plans come with a Sagemcom F@st 5866T 5G modem (RRP $612) for $0 upfront when you stay connected to a 5G Home Internet Plan for 36 months. If you cancel within 36 months, you won’t need to pay out the modem as long as it’s returned to us in Good Working Order within 30 days of cancellation.
| Plan name | Total min cost (if modem returned within 30 days) | Total min cost (if modem not returned within 30 days) | Max off-peak data speed (download) | Max off-peak data speed (upload) |
|---|---|---|---|---|
| 5G Home Broadband Plus Plan | $65 | $677 | Up to 50Mbps | Up to 20Mbps |
| 5G Home Broadband Premium Plan | $70 | $682 | Up to 100Mbps | Up to 20Mbps |
View the Critical Information Summary for our 5G Home Internet Plans.
Additional information
5G Home Internet is a data-only home broadband service that uses the Vodafone 5G network and is a great alternative to nbn™. The Sagemcom F@st 5866T 5G modem that comes with 5G Home Internet broadcasts a Wi-Fi signal throughout your home so that you can connect your mobile devices to the internet.
No, technicians and phone lines aren’t required for installation, so you can connect instantly once you’ve set up your modem.
Yes, when you already have a mobile phone plan with us on the same account, you’ll receive a $5 per month discount on your 5G Home Internet Plan when you stay connected to both plans.
To cancel your 5G Home Internet Plan, give us a call on 1300 304 836. You’ll be advised by a member of our team how to return your modem. If you’re unable to return the modem in store, we’ll send you a satchel to return the modem.
Check if Vodafone nbn™ is available at your address by heading to our nbn page.
We also have a great value 4G Home Internet Plan. Check out our 4G Home Internet Plan page.
5G Home Internet plans are only for use at your approved home address and may no longer work if you move house. Give us a call on 1300 304 836 if you move house, so we can discuss your options.
No. The plans aren’t eligible for international roaming, so you can’t use the plan overseas.
No. You can’t share data from a 5G Home Internet Plan with other plans.
No. You can’t use your own modem with your 5G Home Internet Plan. It’s only for use with the 5G Home Internet Modem, which you’ll get when you sign up to your 5G Home Internet Plan.
No. You cannot make or receive calls with our 5G Home Internet Plan. However, you’ll still be able to make and receive calls using a mobile device that’s connected to the 5G Home Internet Modem if your device is capable of WiFi calling.
5G Home Internet Plans don’t include a phone line. If you currently use a medical or security alarm that is connected with a traditional phone line we recommend that you contact your alarm or device provider to check if your device is compatible to work on the Vodafone 5G network. Some devices will not work without a phone line or on our 5G network and your medical or security alarm provider may be able to discuss alternative options with you if this is the case.
The best way to manage data usage on your 5G Home Internet Plan is through My Vodafone.
5G Home Internet Plans
1: 5G Home Broadband Plus and Premium Plans (collectively, “Plan”) available only (i) to approved customers, (ii) for personal use at an approved service address with 5G coverage (‘Approved Address’) and (iii) if you simultaneously use the Vodafone provided 5G compatible modem (‘Modem’). The Modem remains Vodafone property and a non-return fee may apply if you cancel within 36 months of connecting. The non-return fee is $0 when you stay connected for 36 months (‘Device Period’) or $17 multiplied by the number of months remaining in your Device Period if you cancel prior. The total maximum cost of not returning the Modem is $612. If your Plan is cancelled before the end of the Device Period, you will need to return the Modem to us in Good Working Order within 30 days. If you do not return your Modem within 30 days or it is not returned in Good Working Order you will be charged a Modem non-return fee. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment. Plan is for use at your Approved Address only, and may no longer work if you move to another location. Modem will default to the 4G network (if available) if the 5G network is unavailable. Plan is not eligible for Bundle and Save.
Customer support will be available only via 1300 650 410 – support will not be available in Retail Stores or online or through My Vodafone. We may send you several surveys asking for feedback on your Plan.
You must connect for a minimum of one month. Recurring monthly plan fee charged until the end of the month in which you notify that you wish to cancel. Minimum monthly spend is one month’s plan fees. Total minimum cost is one-month plan fees, provided you return the Modem in Good Working Order within 30 days of cancellation. No Early Exit Fees if you choose to cancel your Plan before the end of the Device Period, but you will need to return the Modem to us in Good Working Order within 30 days to avoid the Modem non-return fee. Max Modem non-return fee cost is $612. First month plan fees waived for new 5G Home Broadband customers who sign up between 11 May 2022 and 30 September 2022 unless extended ‘Offer.’ The Offer will appear as a credit on the customer’s bill. After the first month, the minimum monthly spend is $65 or $70 (or $60 or $65 respectively if the customer is an existing postpaid mobile phone plan customer). This is one month plan fees, provided you return the Modem in Good Working Order within 30 days of cancellation. Excludes customers changing the rate of their plan. Not for commercial or resale purposes. Offer not transferable or redeemable for cash. Subject to change.
2: The Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time.
3: The Plan uses the Vodafone Network and may be subject to data de-prioritisation. Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, this could mean the speeds you experience may be slower than the speeds experienced using our other 5G services.
4: All data for use in Australia within the Vodafone Network coverage area and only at your Approved Address. 5G Home Broadband Plus Plan includes unlimited data at speeds up to 50Mbps (download) and 20Mbps (upload) and is suitable for streaming 4K and HD video, downloading large files, social media and casual online gaming. The maximum off-peak speeds available on this plan (50/20 Mbps) are a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times. 5G Home Broadband Premium Plan includes unlimited data at speeds up to 100Mbps (download) and 20Mbps (upload). The 5G Home Broadband Premium Plan is suitable for 4K and HD video streaming, downloading large files, social media and casual online gaming. The maximum off-peak speeds available on this plan (100/20 Mbps) are a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times. Actual speeds you reach for both Plans will continually vary depending on many factors such as de-prioritisation, network congestion, the number of devices connected and their capabilities, network coverage and the time you are using data. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555 from a Vodafone mobile or 1300 650 410 from any other phone.
5: You don’t have to bundle this service. Existing Postpaid Mobile Customer Price is available to existing customers (i) with an existing Postpaid Mobile service (excludes MBB), (ii) who add any Vodafone nbn™ Plan or 4G or 5G Home Wireless Broadband Plan or 5G Home Internet Plan or 5G Home Broadband Plan on the same account (‘Eligible Plan’) and (iii) remain connected to both services. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and your Eligible Plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or Eligible Plan the discount will be forfeited and you will pay the Stand-alone Price. Discount only applicable on one Eligible Plan. Standalone Price means the undiscounted Minimum Monthly Spend of the Eligible Plan. Existing Postpaid Mobile Customer Price is only applicable after your Early Access Period has ended.
6. You may change to a higher or lower Plan by calling Customer Care. Your new service and Plan will commence immediately, and the charge for your new Plan will begin from your next monthly billing cycle. A change of Plan to both a higher or lower value Plan at end of your billing cycle, will begin from the start of your next monthly billing cycle.
Vodafone 5G Home Internet Modem
It is a requirement of the 5G Home Internet Plan that you must use the Vodafone provided 5G compatible modem (‘Modem’). The Modem remains Vodafone property and a non-return fee may apply if your plan is cancelled within 36 months of connecting. If your plan is cancelled within 36 months of connecting, you must return the Modem in Good Working Condition to us. If you do not return the Modem in Good Working Order within 30 days of cancellation of your plan, then you will be charged a Modem non-return fee. See “Early exit fees and cancelling your 5G Home Internet Plan” in your Plan Details for information on the Modem non-return fee if your Plan is cancelled before 36 months. You must have a valid Vodafone SIM inserted in your Modem. The Vodafone SIM must not be removed from the Modem or used in another device. The SIM is locked to the Modem and will not work with other devices. You cannot bring your own modem or purchase one outright from Vodafone and sign up to a 5G Home Internet Plan. Professional installation is not provided, so you must self-install the Modem to access the service by following the instructions provided. Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time (up to 32 enabled devices on 2.4GHz connection, up to 32 enabled devices on 5GHz connection). Consult your device manual to determine if your Wi-Fi enabled device can connect to Wi-Fi via 2.4GHz and/or 5GHz connections. You can connect up to 3 wired devices using the 3 Ethernet ports.
5G
Vodafone’s 5G Network is progressively being rolled out to selected parts of Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth. 5G approved device required, with an eligible Vodafone plan, in a Vodafone 5G Coverage area to access the 5G Network. In non-5G coverage areas, you’ll automatically switch to our 4G networks. Actual speeds vary due to location & network congestion. Check coverage and for updates when 5G is coming to your area on our 5G network support page.