Our nbn care team are happy to help you but we are experiencing increased call volumes.

Use the following options if you’d like to join us or if you have questions about Vodafone nbn™.

I want to join Vodafone.

Vodafone nbn™

I need help from customer care.

My Vodafone is the fastest and easiest way to manage your account. Check out our user guide to see what you can do in My Vodafone.

We’ll do our best to support any customer experiencing financial hardship as a result of COVID-19. If you’re unable to make payments, please contact us to discuss a range of flexible options available through our Hardship Policy. We want to help customers stay connected. Applications for financial hardship can be made online.

Pay your bill or check your balance

The best way to pay your bill is through our online service.

You can also pay your bill and check your bill amount through My Vodafone.

Or you can pay your bill using our automated system over the phone by calling 1511 from your Vodafone mobile or 1300 650 410 from any other phone in Australia.

For more information, head to our bill explainer support page or our first bill support page.

Payment extensions

For more information, head to our support page.

To request a payment extension, call 1300 728 649.

Network troubleshooting

For network troubleshooting, check out these common connectivity issues or check out our speed guide for factors that affect the speed of your nbn service.

Alternatively give us a call.

Call 1300 801 122.

Transfer your service to a new address.

To arrange a transfer of your Vodafone nbn™ service to a new address, give us a call on 1300 801 122.

I need help with something else.

Give us a call

For more help check out our support pages.

Call 1555 from your Vodafone mobile

Call 1300 650 410 when in Australia.

Call +61 426 320 000 when overseas

Additional contact numbers

Hearing impaired customers, use the National Relay Service.

Ask Us Anything, call 123

Directory Assistance, call 1223.