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How can we help?

Contact our nbn® & Home Internet sales or care team

How can we help?

I want to join Vodafone.

Vodafone nbn™

Check out our Vodafone nbn® plans and see if Vodafone nbn® is available in your area.

Alternatively give us a call.

Call 1300 801 122

Vodafone 5G Home Internet

Check out our Vodafone 5G Home Internet plans and see if Vodafone 5G Home Internet is available in your area.

Alternatively give us a call.

Call 1300 801 122

Vodafone 4G Home Internet

Check out our Vodafone 4G Home Internet plans and see if Vodafone 4G Home Internet is available in your area.

Alternatively give us a call.

Call 1300 801 122

I need help with my nbn® or Home Internet service.

Pay your bill or check your balance

You can pay your bill and check your bill amount through My Vodafone.

Or you can pay your bill using our automated system over the phone by calling 1511 from your Vodafone mobile or 1300 650 410 from any other phone in Australia.

For more information, head to our bill explainer support page or our first bill support page.

Payment extensions

For more information, head to our support page.

To request a payment extension, call 1300 728 649.

Network troubleshooting

For network troubleshooting, check out these nbn® connectivity issues or check out our nbn speed guide, 5G Home Internet speed guide or 4G Home Internet speed guide for factors that affect the speed of your service.

Alternatively give us a call when you’re at home on 1300 801 122.

Transfer your service to a new address.

To arrange a transfer of your Vodafone nbn® or Home Internet service to a new address, give us a call on 1300 801 122.

I need help with something else.

Chat with us 24/7 or give us a call

Download the My Vodafone app to chat with us 24/7 with TOBi:

  • Google Play
  • App Store

Call our team using these numbers:

  • 1555 from your Vodafone mobile
  • 1300 650 410 in Australia
  • +61 426 320 000 from overseas

Here are additional numbers:

  • National Relay Service for hearing impaired customers
  • 123 Ask Us Anything
  • 1223 Directory Assistance

You can chat to us 24/7 through the My Vodafone app.

If you haven't already, you can download the app through Google Play or the App Store.

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