This support page will help you understand your email and paper bill.
If you’re receiving a bill for the first time, your plan is charged one month in advance, which means you’ll receive your first bill within a few weeks after connection.
Each month we can email your bill to you rather than receiving a paper copy. You can sign up for an email bill through My Vodafone.
The first page of your paper bill gives information about your account, how much is due, when and how to pay.
Here’s an explanation of terms that might appear on your bill.
Adjustments that appear in the ‘Since your last bill’ section of your invoice are for one-off adjustments to the charges on an earlier bill, such as billing corrections and credits to your account.
If you’re on a Red, SIM Only, Data or Tablet Plan, we’ll automatically add 1GB data for $5 ($0.005/MB) if you use all your plan’s included data.
If you’re on a Red or SIM Only Modem Plan, we’ll automatically add 10GB data for $10 ($0.001/MB) if you use all your plan’s included data.
If you are on a Business Flex or Business Grow Plan, Additional Data will be charged per KB at $5/GB ($0.005/MB).
On selected plans, if you use your included data while using $5 Roaming during the month, we’ll automatically add 1GB data for $5 ($0.005/MB).
If you are on a Business Flex or Business Grow Plan and you use your included data while using $5 Roaming during the month, Additional Data will be charged per KB at $5/GB ($0.005/MB).
This is the charge for purchasing a one-off Talk and TXT or Data Booster.
The ‘Content Purchases’ category on your bill displays your purchases from third party content or service providers.
If you see ‘Credit for cancelled plan’ in the ‘In addition to your plan’ section of your bill, this indicates that there was a change to your plan during the last bill cycle. We don’t use pro rata to bill your plan fees so the amount will be $0.00.
This fee is for changing your mobile number.
The ‘Data’ category on your bill displays your mobile internet usage within Australia while using the Vodafone network.
This is a fee for terminating your contract before the end date.
If you upgrade your plan before your contract end date, we may charge you a fee to upgrade.
If there’s a one-off charge for a device or accessories you’ve ordered from us, it’ll be applied under this heading.
The 'Messages' category on your invoice displays the standard SMS and MMS sent from Australia to both Australian and overseas numbers.
If you're in contract and you move to a plan with a lower minimum monthly spend, you may be charged a Mid Term Upgrade fee.
This is the monthly instalment if you’re paying off the cost of a device on a Mobile Payment Plan.
There is a $2.20 fee for receiving a paper bill in the mail.
If you cancel your Mobile Payment Plan, this is a charge for the remaining balance.
If you have insurance through Vodafone and make a claim, this will be the excess amount.
The 'International Talk' category displays calls made from Australia to other countries. It’s also used to bill calls to 190 premium service numbers.
The 'International Video' category on your invoice displays network supported video calls made from Australia to other countries.
This is a $15 fee for paying your bill after the due date.
The 'Premium Services' category on your bill displays the charges that apply to messages sent and received from premium numbers.
If you’ve signed up or upgraded your existing service to a postpaid voice, postpaid mobile broadband or home wireless plan after 10 November 2020, your premium services are capped at $20 per billing month. This means your premium services will be barred until the next billing month. You can request a temporary unbar to your premium services through My Vodafone or by giving us a call on 1555 from your Vodafone mobile, or 1300 650 410 (standard call charges will apply). You can also place a temporary unbar by heading in store.
If you’ve signed up or upgraded to a postpaid voice or postpaid mobile broadband plan before 10 November 2020, there is no limit to premium services on your plan and standard charges will apply unless you decide to upgrade or change your plan.
If 'Part monthly charge' appears on your bill, it indicates that there’s been a change to your account part way through your last billing cycle.
This will appear on your bill if you suspend your contract for a Mobile Broadband service.
This will appear on your bill if you’ve suspended your contract for a phone service.
This is a small charge or credit, usually only a few cents or less, to make sure your bill adds up correctly.
These are the $5 per day charges for using $5 Roaming.
This shows any charges that apply to your internet usage while you’re overseas on Pay As You Go roaming.
This shows any charges that apply to SMS and MMS sent while you’re overseas on Pay As You Go roaming.
This shows any roaming talk charges incurred while you’re overseas on Pay As You Go roaming.
This shows any roaming video charges incurred while you’re overseas on Pay As You Go roaming.
This refers to any discounts we applied to your plan fee for the current month.
The ‘Talk’ category on your bill groups together voice calls you make from Australia to other Australian numbers. It includes calls to:
If you have any diversions set up, the charges will appear in the Talk category of your bill.
This is for network supported video calls you make from Australia to other Australian mobile numbers.