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This support article will assist you with common international roaming issues:
• Connecting to a roaming network.
• Making calls and sending text messages.
• Accessing roaming data.
If you have roaming active on your account, once you arrive in your destination, you should automatically connect to a network. If you’re unable to connect to a network, try these troubleshooting steps first:
Here are some other solutions that may help when roaming. If you’ve tried these solutions and still can’t connect to a roaming network, give us a call on +61 426 320 000.
Try these device and network settings troubleshooting steps:
If you’re using an iPhone or iPad, try resetting the network:
1. Open ‘Settings’
2. Tap ‘General’
3. Tap ‘Reset’
4. Tap ‘Reset Network Settings’
Resetting your iPhone or iPad’s network settings will delete any saved WiFi networks and paired Bluetooth.
Here are solutions for making calls, sending text messages and accessing roaming data. For additional information, check out our network troubleshooting guide.
If you’re connected to a roaming network but unable to make calls or send text messages, try these troubleshooting steps:
If you’re connected to a roaming network but unable to access data roaming, try these troubleshooting steps: