International roaming troubleshooting guide.

This support article will assist you with common international roaming issues:
• Connecting to a roaming network.
• Making calls and sending text messages.
• Accessing roaming data.

Connecting to a roaming network.

If you have roaming active on your account, once you arrive in your destination, you should automatically connect to a network. If you’re unable to connect to a network, try these troubleshooting steps first:

 

Wait for your order

Restart your device

Turn your device off and on again.

Give us a call

Activate international roaming

Make sure international roaming is active on your account. You can manage your roaming settings through My Vodafone.

Wait 3 hours

Ensure international roaming is available

Make sure international roaming is available where you are. Check our roaming countries for more information.

Here are some other solutions that may help when roaming. If you’ve tried these solutions and still can’t connect to a roaming network, give us a call on +61 426 320 000.

Device and network settings.

Try these device and network settings troubleshooting steps:

Wait for your order

Enable automatic network selection

Check that your device is set up to automatically select a network.

Give us a call

Update your device’s network mode

Check that your device’s network mode is set to automatic.

Wait 3 hours

Turn off airplane mode

Check that your device isn’t in airplane or flight mode.

Wait for your order

Make sure your device is compatible

Check that your device is compatible with our roaming partners’ networks.

If you’re using an iPhone or iPad, try resetting the network:
1. Open ‘Settings’
2. Tap ‘General’
3. Tap ‘Reset’
4. Tap ‘Reset Network Settings’

Resetting your iPhone or iPad’s network settings will delete any saved WiFi networks and paired Bluetooth.

Making calls on international roaming.

Here are solutions for making calls, sending text messages and accessing roaming data. For additional information, check out our network troubleshooting guide.

Additional information.

Will my phone work overseas?

Most late model phones purchased from Vodafone through a plan will work overseas. However, our overseas network partners may operate on different frequencies to the Vodafone Australia network.

Your device should work in most countries if it supports these frequencies.

2G (GSM) 3G (UMTS)
850MHz 850MHz
900MHz 900MHz
1800MHz -
1900MHz 1900MHz
- 2100MHz
 
To find out what network frequencies your phone is compatible with, check the user guide or contact the manufacturer.