4G Home Internet

If you're experiencing slower than usual connection speeds using your Vodafone Wi-Fi Hub™, here are some troubleshooting steps:

1. Turn off your modem and leave it off for at least 10 seconds.
2. Turn your modem back on and wait approximately 3 minutes for the modem lights to stop flashing.
3. If your modem's 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.
4. If you're testing your speed on a Wi-Fi device, stand next to your modem and run a speed test to rule out any Wi-Fi signal issues.
   Your modem will automatically connect your devices to the best available Wi-Fi network (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz signal.
   
5. Try switching between the 2.4GHz and 5GHz signal. 5GHz will deliver faster speeds but has a shorter range than 2.4GHz. Try using the 2.4GHz signal on some devices and others on the 5GHz signal.
   If your speed has improved, or slow speeds occur on Wi-Fi devices but not devices connected via Ethernet cable, see our below section on troubleshooting Wi-Fi signal issues.
   
6. Unplug all other devices connected to your modem's Ethernet ports (except the device you are testing, if applicable).
7. Turn off or disconnect all other devices connected to your modem's Wi-Fi (except the device you are testing, if applicable).
8. On the device you are testing, close all programs that are using your broadband connection, then run a speed test.
9. If your speed has improved on a single device, you may need to reduce the number of devices and/or programs running simultaneously on your home network.
   If you need more bandwidth to support more programs and/or devices, you may need to switch to an alternative broadband product. Please call us on 1300 650 410 to discuss.
   
10. Perform a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed. Please contact your software’s Customer Support if you need assistance.
11. Firewalls may affect broadband performance. Temporarily disable any firewalls and run a speed test.
12. If you still experience speed issues, please contact us on 1300 650 410 or via Web Chat for further assistance.

If you're experiencing a low Wi-Fi signal on your device when using your Vodafone Wi-Fi Hub™, here are some troubleshooting steps:

A typical indoor Wi-Fi signal has a range of 30 metres, but this is reduced by walls and other obstacles between devices and your modem.

1. Ensure your modem is in a clear, central location in your home, on a desk or shelf.
2. Place your modem away from any indoor plants or metal objects.
3. Switch to 5GHz Wi-Fi (the Wi-Fi network with "5G" at the end) for better Wi-Fi speed and to reduce interference from microwaves, baby monitors and other devices which use 2.4GHz Wi-Fi. You'll find the default 5GHz Wi-Fi network name and password printed on your modem's barcode sticker.
4. If you have a larger home, consider further hardware options such as:
   • A Wi-Fi extender
   • A wireless mesh networking system
   • Ethernet cabling

View the Critical Information Summary for our 4G Home Wireless Broadband Plans.

Our 4G Home Wireless Broadband Plans come with heaps of Max Speed data. Once you’ve used your Max Speed Data, you can continue to use data with no excess charges. After Max Speed data is used, the maximum speed available on this plan (1.5Mbps) is a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times. Speeds are variable, and your service may be subject to data de-prioritisation during times of congestion and affected by factors such as number of devices connected to modem and placement of modem in your residence. 

With 1.5Mbps you can stream music and standard definition video, make a video call, browse the internet and catch up on social media, however content may be slower to load and is not suitable for high definition video or high speed applications. Here’s a Speed Guide which shows the experience you may have doing different types of activities at a speed of 1.5Mbps or when your data has been de-prioritised. Remember the actual speeds you reach will continually vary depending on many factors, including the number of devices you have connected to your modem, de-prioritisation, network congestion, device capabilities, location, and network coverage.

Data speeds may also be affected by other factors; including number of devices connected to modem, device connection to modem (via Wi-Fi or Ethernet), and positioning of modem in your residence.

4G Home Internet is a data-only home broadband service that uses the Vodafone 4G network and is a great alternative to nbn™. The Vodafone Wi-Fi Hub™ 2.0 that comes with 4G Home Internet broadcasts a Wi-Fi signal throughout your home so that you can connect your mobile devices to the internet.

Yes. If you signed up to a 4G Home Wireless Broadband Plan before May 5 2021, you should have received a Huawei WiFi Cube 2 4G modem for $6/month on a Mobile Payment Plan over 36 months (RRP $216). You also would have received a $6/month Loyalty Discount off your plan fees for 36 months.

4G Home Wireless Broadband Plans before May 5 2021 were also eligible for a Bundle & Save discount. If you’re currently receiving a Bundle & Save discount on your 4G Home Wireless Broadband Plan, you’ll continue to receive the Bundle & Save discount until you change or cancel your plan. 

Check if Vodafone nbn™ is available at your address by heading to our nbn page.

We also have great value Mobile Broadband Plans available for modems and tablets. Check out our Mobile Broadband Plans page.

No, a technician or phone line is not required for 4G Home Internet.

Yes, when you already have a mobile phone plan with us, you'll receive a reduced price on a new 4G Home Internet Plan.

However, 4G Home Internet and 4G Home Wireless Broadband Plans (from May 5 2021) aren’t eligible for a Bundle & Save discount.

If you’re currently receiving a Bundle & Save discount on a 4G Home Wireless Broadband plan, you’ll continue to receive the Bundle & Save discount on your plan until you change or cancel any of your bundled plans.

4G Home Internet plans are only for use at your approved home address and may no longer work if you move house. Give us a call on 1300 650 410 if you move house, so we can discuss your options.

For Home Wireless plans sold through to May 2020, your plan was instead sold with Huawei WiFi Gateway 2 4G modem. On all Home Wireless Plans, Huawei WiFi Gateway 2 4G was $5.50 a month on a Mobile Payment Plan of 36 months (RRP $198). You’ll also receive a $5.50/month Loyalty Discount of your plan fees for 36 months.

Vodafone 4G Home Internet is only available on a no lock-in contract, so you’ll only need to pay out any remaining modem costs on your next bill.

Online gaming with 4G Home Internet can vary significantly depending on the connection requirements for the game you’re playing. Generally, 4G Home Internet is not recommended for online games that require a low latency connection for time-critical gameplay (e.g. shooters, battle MMORPGs).

Our 4G network uses Carrier-grade NAT (Network Address Translation), which is a type of network that assigns services with a private IP address, which is then translated into a public address. This means that the following items may not work with 4G Home Internet:

• Port forwarding
• Hosting web, email or file servers internally
• Smart Home systems (e.g. accessing security camera footage remotely, home automation and printers)
• Remote Access (i.e. accessing your home computer or devices from another location)

If you need any of these items in your home setup, 4G Home Internet won’t be right for you.

No. You can’t use the plan overseas as 4G Home Internet plans are not eligible for international roaming.

No. You can’t share data from a 4G Home Internet plan with other plans.

No. You can’t use your own modem with your 4G Home Internet plan. These plans are only for use with the Vodafone Wi-Fi Hub™ 2.0, which is purchased with your 4G Home Internet plan.

The best way to manage data usage on your 44G Home Internet plan is through My Vodafone.

4G Home Internet Plans

4G Home Internet (“Plan”) is available only (i) to approved customers, and (ii) for personal use at an approved service address (‘Approved Address’) and (iii) if you simultaneously purchase the Vodafone Wifi Hub 2.0 (‘Modem’) from Vodafone. The total maximum cost of the Modem is $180. There is no option to purchase the Modem outright or on a monthly payment plan. The Modem cost equates to $7.50 per month (‘Undiscounted Price’) over 24 months or $0 per month (‘Discounted Price’) if you stay connected for 24 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fee charged until the end of the month in which you cancel. Minimum monthly spend is $60. Total minimum cost is one-month plan fees plus total modem cost. No Early Exit Fee if you choose to cancel your Plan, but 100% of the remaining device instalments will be applied to your next bill.

The Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time.

The Plan uses our 4G Vodafone Network and may be subject to data de-prioritisation. Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, and we may manage the Vodafone Network by de-prioritising your service. This could mean that during periods of congestion you may experience slower speeds than 20Mbps, and the speeds experienced may be different to the speeds experienced using our other services.

All data for use in Australia within the Vodafone Network coverage area. Service subject to 4G coverage availability. The maximum speeds available on this plan (20Mbps download/2Mbps upload) is a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times. Actual speeds you reach will continually vary depending on many factors such as de-prioritisation, network congestion, the number of devices connected and their capabilities, network coverage and the time you are using data. 20Mbps is suitable for browsing, emails, social media, streaming music, SD and HD video. It is not suitable for 4K streaming and may not be suitable for online gaming. It is suitable for 1-3 users. Find out what 20Mbps means for you. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Plan is for use at your Approved Address only and may no longer work if you move to another location. You will need to contact us to check service and network availability at the new location and notify us if you wish to set up your service at your new location.

You don’t have to bundle this service. Existing Postpaid Mobile Customer Price is available to existing customers (i) with an existing Postpaid Mobile service (excludes MBB), (ii) who add any Vodafone nbn™ Plan or 4G or 5G Home Internet Plan on the same account (‘Eligible Plan’) and (iii) remain connected to both services. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and your Eligible Plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or Eligible Plan the discount will be forfeited and you will pay the Stand-alone Price. Discount only applicable on one Eligible Plan. Standalone Price means the undiscounted Minimum Monthly Spend of the Eligible Plan.

4G Home Wireless Broadband Plans

4G Home Wireless Broadband Plan (“Plan”) available only (i) to approved customers, and (ii) for personal use at an approved service address (‘Approved Address’) and (iii) if you simultaneously purchase the Vodafone Wifi Hub 2.0 (‘Modem’) from Vodafone. The total maximum cost of the Modem is $180. There is no option to purchase the Modem outright or on a monthly payment plan. The Modem cost equates to $7.50 per month (‘Undiscounted Price’) over 24 months or $0 per month (‘Discounted Price’) if you stay connected for 24 months (‘Device Period’). The Discounted Price will appear as a credit on your monthly bill. If you choose to cancel your plan before the end of the Device Period you will need to pay the full Undiscounted Price x months remaining on Device Period. This remaining Modem cost will be applied as a lump sum on your final bill. You must connect for a minimum of one month. Recurring monthly plan fee charged until the end of the month in which you cancel. Minimum monthly spend is $55. Total minimum cost is one-month plan fees plus total modem cost. No Early Exit Fee if you choose to cancel your Plan, but 100% of the remaining device instalments will be applied to your next bill. 

The Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time. 

The Plan uses our 4G Vodafone Network and may be subject to data de-prioritisation.  Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, and we may manage the Vodafone Network by de-prioritising both your Max Speed and your data at speeds of up to 1.5Mbps. This could mean that during periods of congestion you may experience slower speeds than 1.5Mbps, and the speeds experienced may be different to the speeds experienced using our other services.

All data for use in Australia within the Vodafone Network coverage area. Service subject to 4G coverage availability. Plan includes a “Max Speed data” allowance (which is data at the fastest speed the Vodafone network can deliver to you, depending on the geography of your area, the building you are in, the placement of your modem and de-prioritisation) which will be used first; thereafter data is available at speeds of up to 1.5Mbps until your next billing month. After Max Speed data is used, the maximum speeds available on this plan (1.5Mbps) is a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times. Actual speeds you reach will continually vary depending on many factors such as de-prioritisation, network congestion, device capabilities, location, and network coverage. Find out what 1.5Mbps means for you. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555. Plan is for use at your Approved Address only and may no longer work if you move to another location. You will need to contact us to check service and network availability at the new location and notify us if you wish to set up your service at your new location.

You may change to a higher or lower Plan by calling Customer Care. You can change to a higher Plan during your bill cycle, by purchasing an Max Speed data Booster. If you change to a lower value Plan during your bill cycle, the charge for your new Plan and associated Max Speed data Booster will begin from your next monthly billing cycle only. A change of Plan to both a higher or lower value Plan at end of your billing cycle, will begin from the start of your next monthly billing cycle. 

You don’t have to bundle this service. Existing Postpaid Mobile Customer Price is available to existing customers (i) with an existing Postpaid Mobile service (excludes MBB), (ii) who add any Vodafone nbn™ Plan or 4G or 5G Home Wireless Broadband Plan on the same account (‘Eligible Plan’) and (iii) remain connected to both services.  To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and your Eligible Plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or Eligible Plan the discount will be forfeited and you will pay the Stand-alone Price. Discount only applicable on one Eligible Plan. Standalone Price means the undiscounted Minimum Monthly Spend of the Eligible Plan.  Existing Postpaid Mobile Customer Price is only applicable after your Early Access Period has ended.

View the Critical Information Summary for our 4G Home Wireless Broadband Plans.

Included Data Booster

Only available to customers who are connected to a 4G Home Wireless Broadband Plan (“Plan”). Max Speed data Booster (“Booster”) expires at the end of the billing cycle in which you purchase it - any unused allowance will be forfeited after this. Cost is $10. Booster is a one-off purchase and does not recur. Includes an additional allowance of Max Speed data (which is data at the fastest speed the Vodafone network can deliver to you, depending on your device, the time and place you are using data and de-prioritisation) of either 100GB when rate plan changing from the $69 Home Wireless plan to the $65 4G Home Wireless Broadband plan or 200GB for all other upward rate plan changes between 4G Home Wireless Broadband plans. After purchase of Booster you will automatically be provisioned for the selected higher value 4G Home Wireless Broadband Plan going forward from the next bill cycle. Once your Booster allowance is used up, further data usage will be at speeds of up to 1.5Mbps (to find out what 1.5Mbps means for you, go to our 4G Home internet support page) unless you buy another Booster. Booster is not eligible for sharing or roaming. If your eligible Plan is cancelled, Booster will also automatically cancel.