Your Vodafone bill explained

Getting to know your first bill always takes some time. So to help keep this time to a minimum, we’ve put together these hints for you.

For bills issued after 1 October 2013, select the tab that’s relevant to you and hover over each number for more info.

To learn about any bills issued before 1 October 2013, click here.

To check your account balance, update your details, and view previous bills, head to My Vodafone.

We can also TXT your balance to you by sending us a blank TXT to 1512 anytime.

  • Email bill
  • Account summary
  • Bill summary
  • Usage details
  • Pro-rata billing
  • Email billing is free, convenient and better for the environment. So why not sign up today and avoid the $2.20 (inc GST) monthly paper bill charge? To sign up, head to myvodafone.com.au

    We'll email you within 24 hours when you sign up. You'll then need to confirm your details by clicking the link provided, to ensure you don't continue to receive and be charged for a paper bill.

    If we cannot send your bill by email, we will send you a TXT message asking you to confirm and update your details.

    ebillemailbill
    1

    This box summarises the outstanding balance from your last bill minus any payments you've made to your account. It also shows new charges for this bill with the date your bill is due for payment. Please ensure you pay by the due date to avoid being charged a late payment fee.

    2

    This section lists your account number, invoice number and the date your bill was issued. Each bill has a unique invoice number. You may need to quote this number should you need to call us to query your account.

    3

    Click this button to view and/or download your bill. If you ever need a copy of a previous bill, go to myvodafone.com.au and register.

    4

    Paying your bill right now online with your credit or debit* card is easy. Simply click this button and you'll go to a new screen where you can enter your details.

    *Please note that surcharge fees apply for credit and debit cards, and these will appear on your next bill. Please check your payment receipt for details.

    5

    It's easy to check your account balance, update your account details, view your previous bills and do so much more by visiting MyVodafone online. Head to myvodafone.com.au to register.

    6

    From time to time we can keep you updated with important information and special offers.

    ebillinstructions.png
  • This first page gives you all the information about your account, how much is due, when and how to pay.

    ebillaccountsummary
    1

    Here are your account and invoice details including account number, invoice number, and the date this invoice was issued.

    2

    This section is a summary of your account balance. It includes your outstanding balance (if there is any), plus any new charges for this bill, to show your total due amount. If you set up to pay by direct debit, it will also show the date and amount of your next debit transaction. To avoid late payment fees and possible disruption to your connection, please ensure to pay by the due date. Any outstanding balance is due for payment immediately.

    This section is a summary of your account balance. It includes your outstanding balance (if there is any), plus any new charges for this bill, to show your total due amount. If you set up to pay by direct debit, it will also show the date and amount of your next debit transaction. To avoid late payment fees and possible disruption to your connection, please ensure to pay by the due date. Any outstanding balance is due for payment immediately.

    3

    This graph allows you to compare your spend over the previous 3 months. You can also monitor your spend by visiting myvodafone.com.au or sending a blank TXT message to 1512.

    4

    Here you will find all the payment options available plus the codes you'll need to use them. Vodafone offers several fee free payment options. These include direct debit from your bank account and BPAY using phone and internet banking. If you pay through Australia Post, or send a cheque or money order, please ensure you detach and include this slip with your payment. No staples please.

    Some of the payment options incur processing fees, so please check this slip for details.

  • This first page gives you all the information about your account, how much is due, when and how to pay.

    ebillbillsummary
    1

    This is where you can review payments received since your last bill. Payments made in the last few days may not show up until your next bill. You can still check them at myvodafone.com.au

    2

    This section is a summary of all new charges on this bill. If you have more than one connection with Vodafone, you will see all connections on your account here. It is followed by a breakdown of new charges for each connection.

    3

    This subsection summarises your monthly charges which are calculated in advance for the next month billing period.

    4

    If you are new to Vodafone or, you alter your plan, you will see part monthly charges for the old and new rate plans on a pro-rata basis here.

    5

    If you pay a monthly instalment for you handset or device, you will see it here including the number of instalments left to pay, and the balance.

    6

    This section outlines how you have used your connection throughout the month. It includes national calls, Vodafone to Vodafone, TXT messages, data usage and much more. These charges usually apply after any discounts or entitlements have been calculated.

    7

    This section will list any other charges that have been applied to your account or connection.

    8

    A single charge of GST will be shown on your bill here. For example, if you are on a $49 Cap plan, you will see a charge of $44.54 in the monthly plans & services section. You will also see the GST value of $4.54, which together equals $49.

  • Each connection to your account will provide a breakdown of the items that have been calculated and charged to your bill. If you don't wish to receive usage details, you can request to receive a summary bill by visiting myvodafone.com.au

    ebillusagedetails
    1

    Usage details are grouped according to the type used through the month. The summary displays the date, time, number dialled, duration and the total amount charged.

    2

    If usage is part of your plan entitlements, this is shown in the Cost(excl GST) and You Pay(excl GST) column.

    The Cost(excl GST) column shows the normal price of the usage item before it was included in your entitlement.

    The You Pay(excl GST) column shows the total cost to you after your entitlement and/or discounts have been deducted.

    3

    Data usage includes such activities as viewing websites, downloading music and content, viewing social network sites like Facebook and Twitter, and reading and responding to emails among other things.

    Your bill lists a summary of the total kilobytes (KB) that have been uploaded and downloaded to your handset or device each day.

    The total usage is represented as either kilobytes (KB), megabytes (MB) or gigabytes (GB) depending on how much you have used over the month.

    A simple way to calculate this is:

    1024 kilobytes (KB) = 1 megabyte (MB)
    1024 megabytes (MB) = 1 gigabyte (GB)

    4

    The total charge for your usage is shown in the highlighted panel at the bottm of the page. If you go over your plan entitlements, or use products and services not included, these items will be charged in addition to your monthly plans & services charge. Always refer to your plan details for clarification on your connection entitlement.

    ebillinstructions.png
  • What is pro rata billing?

    Pro rata billing means that your plan is billed in proportion to the number of days it’s been connected. It’s used whenever your plan or services haven’t been connected for the full month of your billing cycle. The three main situations where you might notice pro rata billing being used are:

    1. When you connect a new plan or service to Vodafone
    2. When you upgrade or change your plan part way through your billing cycle
    3. When you cancel your service with Vodafone

    In some of these situations, plan entitlements are also prorated so it’s important to know how prorating will affect your account.

    How does it appear on my bill?

    Whenever your monthly fee for a plan or service is prorated, you’ll see a ‘Part Monthly Plans & Services’ charge in your bill summary. You’ll also be able to recognise that it’s a prorated charge because the date range will show a period that is less than one month, like in the example below.

    Pro-rata billing

    As your plan fee is charged in advance, if you cancel or upgrade your plan during your billing cycle, you’ll see a credit for the days the old plan was unavailable under the ‘Credits & Adjustments’ heading on your next bill. Again, the date range of the adjustment will be less than one month, as shown below.

    Pro-rata billing 

    How is it calculated?

    Pro rata charges are calculated by dividing the cost of your plan by the number of days in the full billing cycle and then multiplying this by the number of days the plan has been connected.

    For example, if you were on a $49 plan for 12 days out of a 31 day billing cycle, you’ll only be charged $18.97 for the plan. Check the example below to see the calculations. 

    Pro-rata billing 

    Are plan entitlements prorated?

    Plan entitlements are only ever prorated on a plan you end part way through your billing cycle. The two main situations where this will occur are:

    1. If you cancel your plan
    2. If you upgrade to a new plan

    For example, if you were on $29 plan that included $180 and 200MB of included value, your billing cycle began on the 1st of April, and you cancelled or upgraded your plan on the 16th of April, you would have $90 and 100MB included value to use from the 1st to the 15th. You can see how this is calculated below. 

    Pro-rata billing 

    If you are beginning a new plan part way through the billing cycle, either through an upgrade or new connection, plan entitlements for the new plan are not prorated even though you won’t have been connected to it for a full month.

    For example, if you were connecting or changing to a $49 plan that included $550 and 1GB of included value on the 16th of April and your billing cycle ended on the 30th of April, you’d only pay $24.50 for the plan but still receive $550 and 1GB to use during this period.