Our prepaid sales and care teams are happy to help you but we are experiencing increased call volumes.

Use the following options if you’d like to join Vodafone or if you have questions about your prepaid service.

I want to join Vodafone prepaid.

Starter Packs and Plans for mobile phones and modems

I need help from customer care.

My Vodafone  is the fastest and easiest way to manage your account. Check out our user guide to see what you can do in My Vodafone.

Prepaid activation

If you have a Starter Pack, activate your prepaid service through our online service.

Recharge and add-ons

To recharge your prepaid service or to get a prepaid Add-on, head to Express recharge or My Vodafone.

You can also recharge over the phone by calling 1511 from your Vodafone mobile and following the prompts.

Call and data usage

To check your call or data usage, head to My Vodafone.

For more information, head to our support page for your prepaid service.

Alternatively give us a call.

Call 1555 from your Vodafone mobile

Call 1300 650 410 when in Australia.

Prepaid balance

To check your prepaid balance, head to My Vodafone. You can also check your balance by calling 1512 from your Vodafone phone or by texting ‘BAL’ to 1512.

Roaming

Find out about our Prepaid Roaming Add-ons.

To manage roaming, head to My Vodafone.

For more information, head to our support page for your prepaid service.

Alternatively give us a call.

Call 1555 from your Vodafone mobile.

Call 1300 650 410 when in Australia.

Call +61 426 320 000 when overseas.

Network troubleshooting

For network troubleshooting, check out our guide.

Alternatively give us a call.

Call 1555 from your Vodafone mobile

Call 1300 650 410 when in Australia.

Call +61 426 320 000 when overseas

I need help with something else.

Give us a call

For more help check out our support pages.

As we’re experiencing increased call volumes, please use this online form.

Call 1555 from your Vodafone mobile

Call 1300 650 410 when in Australia.

Call +61 426 320 000 when overseas

Additional contact numbers

Hearing impaired customers, use the National Relay Service.

Ask Us Anything, call 123.

Directory Assistance, call 1223.