Our prepaid sales and care teams are happy to help you.

Use the following options if you’d like to join Vodafone or if you have questions about your prepaid service.

I want to join Vodafone prepaid.

Plans for mobile phones and modems

I need help from customer care.

Starter Packs and Plans for mobile phones and modems
Prepaid activation

If you have a Starter Pack, activate your prepaid service through our online service.

Recharge and add-ons

To recharge your prepaid service or to get a prepaid Add-on, head to Express recharge or My Vodafone.

You can also recharge over the phone by calling 1511 from your Vodafone mobile and following the prompts.

Call and data usage

To check your call or data usage, login to My Vodafone.

For more information, head to our support page for your prepaid service.

Alternatively give us a call.

Call 1555 from your Vodafone mobile

Call 1300 650 410 when in Australia.

Prepaid balance

To check your prepaid balance, head to My Vodafone. You can also check your balance by calling 1512 from your Vodafone phone or by texting ‘BAL’ to 1512.

Roaming

Find out about our Prepaid Roaming Add-ons.

To manage roaming, head to My Vodafone.

For more information, head to our support page for your prepaid service.

Alternatively give us a call.

Call 1555 from your Vodafone mobile.

Call 1300 650 410 when in Australia.

Call +61 426 320 000 when overseas.

Network troubleshooting

For network troubleshooting, check out our guide.

Alternatively give us a call.

Call 1555 from your Vodafone mobile

Call 1300 650 410 when in Australia.

Call +61 426 320 000 when overseas

You can also arrange a call back from our technical support team.

I need help with something else.

Give us a call

For more help check out our support pages.

Call 1555 from your Vodafone mobile

Call 1300 650 410 when in Australia.

Call +61 426 320 000 when overseas

Additional contact numbers

Hearing impaired customers, use the National Relay Service.

Ask Us Anything, call 123.

Directory Assistance, call 1223.