Use the following options if you’d like to join Vodafone or if you have questions about your prepaid service.
Check out our
prepaid plans and
mobile broadband plans.
My Vodafone is the fastest and easiest way to manage your account. Check out our user guide to see what you can do in My Vodafone.
If you have a Starter Pack, activate your prepaid service through our
To recharge your prepaid service or to get a prepaid Add-on, head to
Express recharge or
You can also recharge over the phone by calling
1511 from your Vodafone mobile and following the prompts.
To check your call or data usage, head to
For more information, head to our support page for your
Alternatively give us a call.
1555 from your Vodafone mobile
1300 650 410 when in Australia.
To check your prepaid balance, head to
My Vodafone. You can also check your balance by calling
1512 from your Vodafone phone or by texting ‘BAL’ to 1512.
Find out about our
Prepaid Roaming Add-ons.
To manage roaming, head to
1555 from your Vodafone mobile.
+61 426 320 000 when overseas.
For network troubleshooting, check out
+61 426 320 000 when overseas
For more help check out our support pages.
As we’re experiencing increased call volumes, please use this online form.
Additional contact numbers
Hearing impaired customers, use the
National Relay Service.
Ask Us Anything, call
Directory Assistance, call