How to use My Vodafone
My Vodafone is our self service app that helps you stay on top of your plan or prepaid account. You can view and pay bills, recharge your prepaid service, check your usage and update your account settings.
How to download My Vodafone.
My Vodafone is pre-installed on many of our phones. You can also download the app through Google Play Store for Android devices and the App Store for iOS devices.
If you access the app through your mobile phone on our network, My Vodafone will automatically load without requiring you to login.
Most My Vodafone features are free-rated so when you access the app, the data won’t be taken from your allowance if you’re in Australia and if you’re using a Vodafone Australia SIM card in your device.
How to access My Vodafone through a web browser or using Wi-Fi.
You can access My Vodafone through a web browser or using Wi-Fi, by setting up a password through our registration process and then logging in using your username and password.
When accessing the app on a Wi-Fi network, you can opt-in to use fingerprint or Face ID. This will be the same fingerprint or Face ID that you’ve set up with your device. If your fingerprint or Face authentication isn’t recognized twice, then the app will ask for your username and password.
In addition to your password, you may also need your 4 digit account PIN to complete certain transactions or to access information on accounts with multiple numbers. You can also use fingerprint or Face authentication instead of your account PIN. If your fingerprint or Face authentication isn’t recognized twice, then the app will ask for your account PIN.
You can opt-in or out of fingerprint or Face authentication at any time through the My Vodafone app.
How to login to a different My Vodafone account.
To login to a different My Vodafone account, navigate to ‘Log out’ in the My Vodafone menu and then enter the new account details to login to a different account.
What you can use My Vodafone for.
Here’s an outline of the features and functionality of My Vodafone.
Billing & payments
| Head to My Vodafone | Get more information | |
|---|---|---|
| Pay your bill | Pay your bill now | Find out more about paying your bill |
| Account balance | View your account balance now | Find out more about viewing your account balance |
| Direct debit | Manage direct debit now | Find out more about managing direct debit |
| Billing options | Manage billing options now | Find out more about managing your billing options |
| Email bill | Set up email bill now | Find out more about setting up email bill |
| Past payments | View past payments now | Find out more about viewing past payments |
Usage & Add-ons
| Head to My Vodafone | Get more information | |
|---|---|---|
| Data Add-ons | Manage Data Add-ons now | Find out more about Data Add-ons |
| International Call Add-ons | Manage International Call Add-ons now | Find out more about International Call Add-ons |
| Usage history | View your usage history now | Find out more about viewing usage history |
Manage your plan
| Head to My Vodafone | Get more information | |
|---|---|---|
| Plan details | View your plan details now | Find out about viewing details about your plans |
| Change your plan | Change your plan now | Find out more about changing your plan |
| Proof of purchase | Request a proof of purchase for your device | Find out more about requesting a proof of purchase for your device |
Account settings
| Head to My Vodafone | Get more information | |
|---|---|---|
| Contact details | Update your contact details now | Find out more about updating your contact details |
| International roaming | Activate international roaming now | Find out more about activating international roaming |
| Call diversions | Manage call diversions now | Find out more about managing call diversions |
| Forward calls to operator | Manage call forwarding to an operator now | Find out more about forwarding calls to an operator |
| Vodafone Alerts | Manage Vodafone Alerts now | Find out more around managing Vodafone Alerts |
| Caller ID | Manage caller ID now | Find out more about managing caller ID |
| Call Conference | Manage Call Conference now | Find out more about managing Call Conference |
| International calling | Manage international calling now | Find out more about managing international calling |
| Premium SMS | Manage Premium SMS now | Find out more about managing Premium SMS |
| PUK code | Get your PUK code | Find out more about getting your PUK code |
Usage
| Head to My Vodafone | Get more information | |
|---|---|---|
| Prepaid balance | Check your prepaid balance now | Find out more about checking your prepaid balance |
| Usage history | View your usage history now | Find out more about accessing your usage history |
Recharge and top up
| Head to My Vodafone | Get more information | |
|---|---|---|
| Prepaid phone | Recharge your prepaid phone service now | Find out more about recharging your prepaid phone service |
| Prepaid mobile broadband | Recharge your prepaid mobile broadband now | Find out more about recharging your prepaid mobile broadband |
| My Credit | Top up your My Credit now | Find out more about topping up your My Credit |
| Registered credit/debit card | Manage your credit/debit card now | Find out more about managing your credit/debit card |
| Recharge history | View recharge history now | Find out more about accessing your recharge history |
Get an Add-on
| Head to My Vodafone | Get more information | |
|---|---|---|
| Data Add-ons | Get a Data Add-on now | Find out more about getting a Data Add-on |
| International Call Add-ons | Get an International Call Add-on now | Find out more about getting a 10 or 50 Countries Add-on |
| Prepaid Talk Add-ons | Get a Talk Add-on now | Find out more about getting a Prepaid Talk Add-on |
| Prepaid Roaming Add-ons | Get a Prepaid Roaming Add-on now | Find out more about getting a Prepaid Roaming Add-on |
Account settings
| Head to My Vodafone | Get more information | |
|---|---|---|
| International roaming | Activate international roaming now | Find out more about activating international roaming |
| Call forwarding | Manage call forwarding now | Find out more about managing call forwarding |
| Caller ID | Manage caller ID now | Find out more about managing caller ID |
| Call Conference | Manage Call Conference now | Find out more about managing conference calling |
| International calling | Manage international calling now | Find out more about managing international calling |
| Premium SMS | Manage Premium SMS now | Find out more about managing Premium SMS |
| PUK code | Get your PUK code now | Find out more about getting your PUK code |
| Proof of purchase | Request a proof of purchase for your device now | Find out more about requesting a proof of purchase for your device |
Additional information
Our widget for Android devices has been retired. Instead, check your usage through the My Vodafone app. To access the My Vodafone app, simply click on the app icon. If you’ve previously installed the widget, it’s best if you uninstall the widget as it won’t function anymore.
You can change your My Vodafone password or security question through My Vodafone.
If you have forgotten your password, you can reset your password online.
Once you're logged in to My Vodafone, you can switch to other numbers on your billing account without needing to log out. To do this:
- Click the number you're signed in as from the top of the screen.
- Enter your 4 digit account PIN.
- Select the number that you want to access.
You can change your My Vodafone app icon through My Vodafone settings on your Vodafone device. You’ll have the option of either selecting our standard app icon, or the rainbow app icon in support of advancing equality.