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How to use My Vodafone

My Vodafone is our self service app that helps you stay on top of your plan or prepaid account. You can view and pay bills, recharge your prepaid service, check your usage and update your account settings.

How to download and access the My Vodafone app

My Vodafone is pre-installed on many of our phones. You can also download the app through Google Play Store for Android devices and the App Store for iOS devices.

Logging in to the My Vodafone

My Vodafone has changed. If you haven’t already, you’ll need to set up your new email and password login. Once you’ve done this, you’ll be able to log in. Visit our My Vodafone web page to find out more or set up your new login now.

If you’ve already set up your new login, you can log in using your email and password now.

Most My Vodafone features are ‘free rated’, so when you access the app, data won’t be taken from your allowance if you’re in Australia and using a Vodafone Australia SIM card in your device.

How to access My Vodafone through a web browser

Our My Vodafone web experience changed on 8 February. If you haven’t already, you’ll need to set up your new email and password login. Once you’ve done this, you’ll be able to log in. Visit our My Vodafone web page to find out more or set up your new login now.

If you’ve already set up your new login, you can log in using your email and password now.

How to log in to/switch between your different My Vodafone accounts

In the new My Vodafone experience, you can easily switch between your different accounts (e.g., accounts you own or accounts that you’re a nominated limited or authorised user for).

To switch between accounts using My Vodafone web:

  1. Select ‘Manage account’ under your name in the top-right corner of the screen
  2. Enter verification code we’ll send you via email or SMS
  3. Select the account you want to switch to

To switch between accounts using the My Vodafone app:

  1. Select your name at the top of the screen to go to your profile
  2. Select ‘Manage accounts’
  3. Enter the verification code we’ll send you via email or SMS
  4. Select the account you want to switch to

What you can use My Vodafone for

Here's an outline of the features and functionality of My Vodafone.

Billing & payments

  Head to My Vodafone Get more information
Pay your bill App
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. Select the ‘Amount due’ tile
  4. Select ‘Pay bill’
Web
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. On ‘Amount due’ tile, select ‘Pay bill’
 Find out more about paying your bill
View account balance App
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. View your account balance on the ‘Amount due’ tile
Web
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. View your account balance on the ‘Amount due’ tile
 Find out more about viewing your account balance
Manage direct debit App
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. Select the ‘Amount due’ tile
  4. Select ‘Set up direct debit’
Web
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. On the ‘Amount due’ tile, select ‘View details’
  4. Select ‘Set up direct debit’
 Find out more about managing direct debit
Billing options App
  1. Log in
  2. Select the ‘Account’ from the bottom menu
  3. Select ‘Billing preferences’
Web
  1. Log in
  2. Scroll down to ‘Account management’
  3. Select ‘Billing preferences'
 Find out more about managing your billing options
Email billing App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘Billing preferences’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Make sure the email address listed on your account is correct, then turn on the ‘Email’ toggle
  6. Select ‘Save’
Web
  1. Log in
  2. Scroll to the ‘Account management' section
  3. Select ‘Billing preferences’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Make sure the email address listed on your account is correct, then turn on the ‘Email’ toggle
  6. Select ‘Save’
 Find out more about setting up email bill
Past bills App
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. On the ‘Amount due’ tile, select ‘View details’
  4. Scroll down to view your past bills
Web
  1. Log in
  2. Scroll down to the ‘Highlights’ section
  3. Select the ‘Amount due’ tile
  4. Scroll down to view your past bills
 Find out more about viewing past payments

Usage & Add-ons

  Head to My Vodafone Get more information
Buy add-ons App
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. Select ‘Buy add-ons’ to view add-ons available for your plan
  4. Browse available add-ons and make your selection

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. Select ‘Buy add-ons’ view add-ons available for your plan
  6. Browse available add-ons and make your selection
Web
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. Select ‘Buy add-ons’ to view add-ons available for your plan
  4. Browse available add-ons and make your selection

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. Select ‘Buy add-ons’ view add-ons available for your plan
  6. Browse available add-ons and make your selection
 Adding and Managing Prepaid Talk Add-ons | Vodafone Australia
International Talk Add-ons for Your Plan | Vodafone Australia
Adding and Managing Prepaid International Call Add-ons | Vodafone Australia
Find out more about International Call Add-ons
Adding and Managing Prepaid Data Add-ons | Vodafone Australia
Booster and Add-ons For Your Plan | Vodafone Australia
View or manage existing add-ons App
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. View and manage your existing add-ons

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. View and manage your existing add-ons
Web
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. View and manage your existing add-ons

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. View and manage your existing add-ons
  
View usage history App
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for the service you want to view usage for, select ‘More details’
  4. Select the ‘Usage’ tab
Web
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for the service you want to view usage for, select ‘More details’
  4. Select the ‘Usage’ tab
 Find out more about viewing usage history

Manage your plan

  Head to My Vodafone Get more information
View plan details App
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile of the plan you want to view details for, select ‘More details’
Web
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile of the plan you want to view details for, select ‘More details’
 Find out about viewing details about your plans
Change your plan App
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile of the plan you want to change, select ‘More details’
  4. On the ‘My plan’ page, select ‘Change plan’
  5. Verify your identity by entering the one-time code we’ll send you via SMS or email
  6. Select a plan and then follow the prompts to complete your plan change
Web
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile of the plan you want to change, select ‘More details’
  4. On the ‘My plan’ page, select ‘Change plan’
  5. Verify your identity by entering the one-time code we’ll send you via SMS or email
  6. Select a plan and then follow the prompts to complete your plan change
 Find out more about changing your plan
Get proof of purchase App
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for the you want proof of purchase for, select 'More details’
  4. On the ‘My plan’ page, scroll down to ‘Additional Information’
  5. Select ‘Proof of purchase’
Web
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for the service you want proof of purchase for, select 'More details’
  4. On the ‘My plan’ page, scroll down to ‘Additional Information’
  5. Select ‘Proof of purchase’
 Find out more about requesting a proof of purchase for your device

Account settings

  Head to My Vodafone Get more information
Update your contact number App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘My profile’ at the top of the screen
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select the ‘edit’ icon next to your contact number
  6. Edit your number and save your changes.
Web
  1. Log in
  2. Select the person icon in the top-right corner of the screen
  3. Select ‘Manage account’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select the ‘edit’ icon next to your contact number
  6. Edit your number and save your changes
 Find out more about updating your contact details
Turn on international roaming App
  1. Log in
  2. In the ‘Highlights’ section, select the ‘My roaming’ tile
  3. Select ‘Roaming settings’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Turn on ‘International roaming network’
Web
  1. Log in
  2. In the ‘Highlights’ section, select the ‘My roaming’ tile
  3. Select ‘Roaming settings’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Turn on ‘International roaming network’
 Find out more about activating international roaming
Manage call forwarding App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Manage your call settings and preferences
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Manage your call settings and preferences
 Find out more about managing call diversions
Manage Vodafone alerts App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Vodafone alerts’ on or off
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Vodafone alerts’ on or off
 Find out more around managing Vodafone Alerts
Manage caller ID App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Show caller ID’ on or off
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Show caller ID’ on or off
 Find out more about managing caller ID
Manage conference calling App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Conference calls’ on or off
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Conference calls’ on or off
 Find out more about managing Call Conference
Manage international calling App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘International calls’ on or off
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘International calls’ on or off
 Find out more about managing international calling
Find your PUK code App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. On the information card for the relevant SIM/eSIM profile, view your PUK
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. On the information card for the relevant SIM/eSIM profile, view your PUK
 Find out more about getting your PUK code

Usage

  Head to My Vodafone Get more information
View your prepaid balance App
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for your prepaid service, select ‘More details’
  4. On the ‘My plan’ page, view your remaining balance
Web
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for your prepaid service, select ‘More details’
  4. On the ‘My plan’ page, view your remaining balance
 Find out more about checking your prepaid balance
View usage history App
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for the service you want to view usage for, select ‘More details’
  4. Select the ‘Usage’ tab
Web
  1. Log in
  2. Scroll down to ‘My Products & services’
  3. On the information tile for the service you want to view usage for, select ‘More details’
  4. Select the ‘Usage’ tab
 Find out more about accessing your usage history

Recharge and top up

  Head to My Vodafone Get more information
Recharge your prepaid plan App
  1. Log in
  2. In the ‘Highlights’ section, select the ‘My recharge' tile
  3. Follow the prompts to complete your recharge

Want to change plans? Scroll down to ‘My products & services’. On the information tile for your plan, select ‘More details’. Then, on the ‘My plan’ page, select ‘Change plan’.

Web
  1. Log in
  2. In the ‘Highlights’ section, select the ‘My recharge' tile
  3. Follow the prompts to complete your recharge

Want to change plans? Scroll down to ‘My products & services’. On the information tile for your plan, select ‘More details’. Then, on the ‘My plan’ page, select ‘Change plan’.

 Find out more about recharging your prepaid phone service
Recharge your prepaid mobile broadband plan App
  1. Log in
  2. In the ‘Highlights’ section, select the ‘My recharge' tile
  3. Follow the prompts to complete your recharge

Want to change plans? Scroll down to ‘My products & services’. On the information tile for your plan, select ‘More details’. Then, on the ‘My plan’ page, select ‘Change plan’.

Web
  1. Log in
  2. In the ‘Highlights’ section, select the ‘My recharge' tile
  3. Follow the prompts to complete your recharge

Want to change plans? Scroll down to ‘My products & services’. On the information tile for your plan, select ‘More details’. Then, on the ‘My plan’ page, select ‘Change plan’

.		 Find out more about recharging your prepaid mobile broadband
Top up credit App
  1. Log in
  2. Scroll down to the ‘My products & services’ section and, on the information tile for your plan, select ‘More details’.
  3. On the ‘My plan’ page’, select ‘Top up credit’ and follow the prompts
Web
  1. Log in
  2. Scroll down to ‘My products & services’ and, on the information tile for your plan, select ‘More details’.
  3. On the ‘My plan’ page’, select ‘Top up credit’ and follow the prompts
 Find out more about topping up your My Credit
Manage your payment methods App
  1. Log in
  2. Select ‘My profile’ at the top of the screen
  3. Verify your identity by entering the one-time code we’ll send you via SMS or email
  4. Select the payment methods tile to add or edit payment methods
Web
  1. Log in
  2. Select the person/account icon in the topright corner of the screen
  3. Select ‘Manage account’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select the payment methods tile to add or edit payment methods
 Find out more about managing your credit/debit card

Get an Add-on

  Head to My Vodafone Get more information
Buy add-ons App
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. Select ‘Buy addons’ to view add-ons available for your plan
  4. Browse available add-ons and make your selection

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. Select ‘Buy add-ons’ view add-ons available for your plan
  6. Browse available add-ons and make your selection
Web
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. Select ‘Buy add-ons’ to view addons available for your plan
  4. Browse available add-ons and make your selection

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. Select ‘Buy add-ons’ view add-ons available for your plan
  6. Browse available add-ons and make your selection
 Adding and Managing Prepaid Talk Add-ons | Vodafone Australia
International Talk Add-ons for Your Plan | Vodafone Australia
Adding and Managing Prepaid International Call Add-ons | Vodafone Australia
Find out more about International Call Add-ons
Adding and Managing Prepaid Data Add-ons | Vodafone Australia
Booster and Addons For Your Plan | Vodafone Australia
View or manage existing add-ons App
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. View and manage your existing addons

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. View and manage your existing add-ons
Web
  1. Log in
  2. In the ‘Highlights section’, select the ‘Add-ons’ tile
  3. View and manage your existing add-ons

Or

  1. Log in
  2. Scroll down to ‘My products & services’
  3. On the information tile for the service you want to view add-ons for, select ‘More details’
  4. Select the ‘Add-ons’ tab
  5. View and manage your existing add-ons
 Find out more about getting a 10 or 50 Countries Add-on

Account settings

  Head to My Vodafone Get more information
Update your contact number App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘My profile’ at the top of the screen
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select the ‘edit’ icon next to your contact number
  6. Edit your number and save your changes.
  1. Log in
  2. Select the person icon in the topright corner of the screen
  3. Select ‘Manage account’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select the ‘edit’ icon next to your contact number
  6. Edit your number and save your changes
 Find out more about updating contact details
Turn on international roaming App
  1. Log in
  2. In the ‘Highlights’ section, select the ‘My roaming’ tile
  3. Select ‘Roaming settings’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Turn on ‘International roaming network’
Web
  1. Log in
  2. n the ‘Highlights’ section, select the ‘My roaming’ tile
  3. Select ‘Roaming settings’
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Turn on ‘International roaming network’
 Find out more about activating international roaming
Manage call forwarding App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Manage your call settings and preferences
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Manage your call settings and preferences
 Find out more about managing call forwarding
Manage caller ID App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Show caller ID’ on or off
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Show caller ID’ on or off
 Find out more about managing caller ID
Manage conference calling App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Conference calls’ on or off
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘Conference calls’ on or off
 Find out more about managing conference calling
Manage international calling App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘International calls’ on or off
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. Select ‘Call settings’
  6. Toggle ‘International calls’ on or off
 Find out more about managing international calling
Find your PUK code App
  1. Log in
  2. Select ‘Account’ from the bottom menu
  3. Select ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. On the information card for the relevant SIM/eSIM profile, view your PUK
Web
  1. Log in
  2. Scroll down to the ‘Account management’ section
  3. Select the ‘SIM and call settings’ tile
  4. Verify your identity by entering the one-time code we’ll send you via SMS or email
  5. On the information card for the relevant SIM/eSIM profile, view your PUK
 Find out more about getting your PUK code

Additional information

 Does Vodafone have a widget for my phone home screen that automatically updates my usage?

My Vodafone doesn’t have a widget for your phone’s home screen. Instead, check your usage through the My Vodafone app. To access the My Vodafone app, click on the app icon.
How to change your My Vodafone app icon.

You can change your My Vodafone app icon through My Vodafone settings on your Vodafone device. You’ll have the option of either selecting our standard app icon, or the rainbow app icon in support of advancing equality.

What else can we help with?
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