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How to use My Vodafone.

My Vodafone is our self service app that helps you stay on top of your plan or prepaid account. You can view and pay bills, recharge your prepaid service, check your usage and update your account settings.

How to download My Vodafone.

My Vodafone is pre-installed on many of our phones. You can also download the app through Google Play Store for Android devices and iTunes for iOS devices.

If you access the app through your mobile phone on our network, My Vodafone will automatically load without requiring you to login.

Most My Vodafone features are free-rated so when you access the app, the data won’t be taken from your allowance if you’re in Australia and if you’re using a Vodafone Australia SIM card in your device.

How to access My Vodafone through a web browser or using Wi-Fi.

You can access My Vodafone through a web browser or using Wi-Fi, by setting up a password through our registration process and then logging in using your username and password.

When accessing the app on a Wi-Fi network, you can opt-in to use fingerprint or Face ID. This will be the same fingerprint or Face ID that you’ve set up with your device. If your fingerprint or Face authentication isn’t recognized twice, then the app will ask for your username and password.
 

In addition to your password, you may also need your 4 digit account PIN to complete certain transactions or to access information on accounts with multiple numbers. You can also use fingerprint or Face authentication instead of your account PIN. If your fingerprint or Face authentication isn’t recognized twice, then the app will ask for your account PIN.

You can opt-in or out of fingerprint or Face authentication at any time through the My Vodafone app.
 

How to login to a different My Vodafone account.

To login to a different My Vodafone account, navigate to ‘Logout’ in the My Vodafone menu and then enter the new account details to login to a different account.

What you can use My Vodafone for.

Here’s an outline of the features and functionality of My Vodafone.

Additional information

Does Vodafone have a widget for my phone home screen that automatically updates my usage?

Our widget for Android devices has been retired. Instead, check your usage through the My Vodafone app. To access the My Vodafone app, simply click on the app icon. If you’ve previously installed the widget, it’s best if you uninstall the widget as it won’t function anymore.

How to change your My Vodafone password or security question.

You can change your My Vodafone password or security question through My Vodafone.

If you have forgotten your password, you can reset your password online.

How to switch between numbers that are on the same account.

Once you're logged in to My Vodafone, you can switch to other numbers on your billing account without needing to log out. To do this:

1. Click the number you're signed in as from the top of the screen.
2. Enter your 4 digit account PIN.
3. Select the number that you want to access.

How to change your My Vodafone app icon.

You can change your My Vodafone app icon through My Vodafone settings on your Vodafone device. You’ll have the option of either selecting our standard app icon, or the rainbow app icon in support of advancing equality.