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How to use My Vodafone.

My Vodafone is our self service app that helps you stay on top of your plan or prepaid account. You can view and pay bills, recharge your prepaid service, check your usage and update your account settings.

How to download My Vodafone.

My Vodafone is pre-installed on many of our phones. You can also download the app through Google Play Store for Android devices and iTunes for iOS devices.

If you access the app through your mobile phone on our network, My Vodafone will automatically load without requiring you to login.

Most My Vodafone features are free-rated so when you access the app, the data won’t be taken from your allowance if you’re in Australia and if you’re using a Vodafone Australia SIM card in your device.

How to access My Vodafone through a web browser.

You access My Vodafone through a web browser, by first setting up a password through our registration process and then logging in.

In addition to your password, you may also need your 4 digit account PIN to complete certain transactions or to access information on accounts with multiple numbers.

How to login to a different My Vodafone account.

To login to a different My Vodafone account, navigate to ‘Sign out’ or ‘Logout’ in the My Vodafone menu or head to our logout page.

What you can use My Vodafone for.

Here’s an outline of the features and functionality of My Vodafone.

Additional information

How to add the My Vodafone widget on Android devices

On Android devices you can add a widget for My Vodafone to your home screen that’ll provide automatic updates on your usage.

The way to add the widget on your device can vary, but for most devices you can:
1. Tap and hold a blank area of the home screen.
2. Select the option to add widgets.
3. Find the My Vodafone widget in the list.
4. Tap and hold My Vodafone, then drag it to a spot on your screen.

You can change your My Vodafone password or security question through My Vodafone.

You can change your My Vodafone password or security question through My Vodafone.

If you have forgotten your password, you can reset your password online.

How to switch between numbers that are on the same account.

Once you're logged in to My Vodafone, you can switch to other numbers on your billing account without needing to log out. To do this:

1. Click the number you're signed in as from the top of the screen.
2. Enter your 4 digit account PIN.
3. Select the number that you want to access.