How to use My Vodafone
My Vodafone is our self service app that helps you stay on top of your plan or prepaid account. You can view and pay bills, recharge your prepaid service, check your usage and update your account settings.
How to access and download the My Vodafone app
My Vodafone is pre-installed on many of our phones. You can also download the app through Google Play Store for Android devices and the App Store for iOS devices.
To log in to the My Vodafone app, click on the app icon and enter your Vodafone mobile, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn™ and we'll send you a login link via email or SMS. This link can only be used once and expires after 5 minutes. To log in again, simply request another instant login link.
It's best to use Fingerprints, Face ID or Touch ID to access the app. You may also need your 4 digit account PIN to complete certain transactions or to access information on accounts with multiple numbers.
Most My Vodafone features are free-rated so when you access the app, the data won’t be taken from your allowance if you’re in Australia and if you’re using a Vodafone Australia SIM card in your device.
How to access My Vodafone through a web browser
If you want to log in to My Vodafone, you’ll need to enter your Vodafone mobile, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn™ on our My Vodafone login page and then we'll send you an instant login link via SMS or email. This link can only be used once and expires after 5 minutes. To log in again, simply request another instant login link.
You may also need your 4 digit account PIN to complete certain transactions or to access information on accounts with multiple numbers.
How to login to a different My Vodafone account.
To login to a different My Vodafone account, navigate to ‘Log out’ in the My Vodafone menu, return to My Vodafone login page and then enter the Vodafone mobile, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn™ of that account. We'll send you a login link to the email or mobile number associated with that account.
What you can use My Vodafone for.
Here’s an outline of the features and functionality of My Vodafone.
Billing & payments
| Head to My Vodafone | Get more information | |
|---|---|---|
| Pay your bill | Pay your bill now | Find out more about paying your bill |
| Account balance | View your account balance now | Find out more about viewing your account balance |
| Direct debit | Manage direct debit now | Find out more about managing direct debit |
| Billing options | Manage billing options now | Find out more about managing your billing options |
| Email bill | Set up email bill now | Find out more about setting up email bill |
| Past payments | View past payments now | Find out more about viewing past payments |
Usage & Add-ons
| Head to My Vodafone | Get more information | |
|---|---|---|
| Data Add-ons | Manage Data Add-ons now | Find out more about Data Add-ons |
| International Call Add-ons | Manage International Call Add-ons now | Find out more about International Call Add-ons |
| Usage history | View your usage history now | Find out more about viewing usage history |
Manage your plan
| Head to My Vodafone | Get more information | |
|---|---|---|
| Plan details | View your plan details now | Find out about viewing details about your plans |
| Change your plan | Change your plan now | Find out more about changing your plan |
| Proof of purchase | Request a proof of purchase for your device | Find out more about requesting a proof of purchase for your device |
Account settings
| Head to My Vodafone | Get more information | |
|---|---|---|
| Contact details | Update your contact details now | Find out more about updating your contact details |
| International roaming | Activate international roaming now | Find out more about activating international roaming |
| Call diversions | Manage call diversions now | Find out more about managing call diversions |
| Vodafone Alerts | Manage Vodafone Alerts now | Find out more around managing Vodafone Alerts |
| Caller ID | Manage caller ID now | Find out more about managing caller ID |
| Call Conference | Manage Call Conference now | Find out more about managing Call Conference |
| International calling | Manage international calling now | Find out more about managing international calling |
| Premium calls | Manage premium calls now | Find out more about managing premium calls |
| PUK code | Get your PUK code | Find out more about getting your PUK code |
Usage
| Head to My Vodafone | Get more information | |
|---|---|---|
| Prepaid balance | Check your prepaid balance now | Find out more about checking your prepaid balance |
| Usage history | View your usage history now | Find out more about accessing your usage history |
Recharge and top up
| Head to My Vodafone | Get more information | |
|---|---|---|
| Prepaid phone | Recharge your prepaid phone service now | Find out more about recharging your prepaid phone service |
| Prepaid mobile broadband | Recharge your prepaid mobile broadband now | Find out more about recharging your prepaid mobile broadband |
| My Credit | Top up your My Credit now | Find out more about topping up your My Credit |
| Registered credit/debit card | Manage your credit/debit card now | Find out more about managing your credit/debit card |
| Recharge history | View recharge history now | Find out more about accessing your recharge history |
Get an Add-on
| Head to My Vodafone | Get more information | |
|---|---|---|
| Data Add-ons | Get a Data Add-on now | Find out more about getting a Data Add-on |
| International Call Add-ons | Get an International Call Add-on now | Find out more about getting a 10 or 50 Countries Add-on |
| Prepaid Talk Add-ons | Get a Talk Add-on now | Find out more about getting a Prepaid Talk Add-on |
| Prepaid Roaming Add-ons | Get a Prepaid Roaming Add-on now | Find out more about getting a Prepaid Roaming Add-on |
Account settings
| Head to My Vodafone | Get more information | |
|---|---|---|
| Contact details | Update contact details now | Find out more about updating contact details |
| International roaming | Activate international roaming now | Find out more about activating international roaming |
| Call forwarding | Manage call forwarding now | Find out more about managing call forwarding |
| Caller ID | Manage caller ID now | Find out more about managing caller ID |
| Call Conference | Manage Call Conference now | Find out more about managing conference calling |
| International calling | Manage international calling now | Find out more about managing international calling |
| PUK code | Get your PUK code now | Find out more about getting your PUK code |
| Proof of purchase | Request a proof of purchase for your device now | Find out more about requesting a proof of purchase for your device |
Additional information
My Vodafone doesn’t have a widget for your phone’s home screen. Instead, check your usage through the My Vodafone app. To access the My Vodafone app, click on the app icon.
Once you're logged in to My Vodafone, you can switch to other numbers on your billing account without needing to log out. To do this:
- Click the number you're signed in as from the top of the screen.
- Enter your 4 digit account PIN.
- Select the number that you want to access.
You can change your My Vodafone app icon through My Vodafone settings on your Vodafone device. You’ll have the option of either selecting our standard app icon, or the rainbow app icon in support of advancing equality.