Contact our prepaid sales or care team

Check out our prepaid plans and mobile broadband plans.

If you have a Starter Pack you can activate your new prepaid service through our online tool.

For more information, check out our activation support page

To recharge your prepaid service or to get a prepaid Add-on, head to My Vodafone or Express Recharge.

You can also recharge over the phone by calling 1511 from your Vodafone mobile and following the prompts.

For more information, check out our recharge support page.

To check your call or data usage, head to My Vodafone

For more information, check out our prepaid usage support page.

You can activate a replacement SIM through My Vodafone.

For more information, check out our replacing your SIM support page.

To check your prepaid balance, head to My Vodafone. You can also check your balance by calling 1512 from your Vodafone phone or by texting ‘BAL’ to 1512.

To roam on prepaid, check out our Prepaid Roaming Add-ons.

To manage roaming, head to My Vodafone.

For more information, check out our prepaid roaming support page.

Alternatively give us a call.

• Call 1555 from your Vodafone mobile.
• Call 1300 650 410 when in Australia.
• Call +61 426 320 000 when overseas.

For network troubleshooting, check out our guide.

Alternatively give us a call.

• Call 1555 from your Vodafone mobile.
• Call 1300 650 410 when in Australia.
• Call +61 426 320 000 when overseas.

For the My Vodafone app, check out our troubleshooting guide or our speeed guide.

Alternatively give us a call.

• Call 1555 from your Vodafone mobile.
• Call 1300 650 410 when in Australia.
• Call +61 426 320 000 when overseas.