Unexpected charges on your bill.

We understand that it can be a surprise when an unexpected charge appears on your bill.

So we’ve put together this support article to highlight common charges on a bill that are over and above the standard plan fee and phone repayment amount.

Automatic additional data

On a Red Plan or SIM Only plan, if you use all your plan’s included data we’ll automatically add 1GB data for $10 to keep you going until the end of your billing cycle. Therefore for every 1GB of data you use over your inclusions, you’ll be automatically charged an additional $10.

For more information on automatic additional data on your plan see our data overage support page.

For tips on limiting your data usage check out our data management support page.

For information on sharing and managing data with other plans on your account see our support page on sharing data with other plans.

Pay As You Go Roaming charges

If you’re overseas and you use your phone, you may incur Pay As You Go Roaming charges.

Pay As You Go Roaming rates will apply:

  • If you’re travelling to a country where $5 Roaming isn’t available.
  • If your plan isn't eligible for $5 Roaming.
  • If you don’t have $5 Roaming switched on.
 
For more information on roaming rates check out our international roaming rates support page.
 

Additional international call minutes

When you go over your international call minutes included in your plan, you’ll incur additional charges based on the call rates for standard international calls.

For more information on international call rates see our international call support page.

Accessories or Mobile Payment Plans

If you sign up for an Accessories Payment Plan or Mobile Payment Plan then these will appear on your bill.

Add-ons

Some Add-ons automatically reoccur each month. Therefore the cost of the Add-on will appear on your bill.

Boosters expire at the end of your billing month and do not have recurring billing.

For more information check out our support pages for data add-ons and international call add-ons.

Premium services

Premium services such as premium text messages and premium calls are charged in addition to your monthly bill.

Content Purchases 

Content purchases through Pay with Vodafone such as Spotify are charged in addition to your monthly bill.