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Some customers experienced intermittent issues with the Vodafone network on Thursday 18 June. The issue has been resolved and all services have been restored. We apologise for the inconvenience and thank customers for their patience.
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Sign up support

Here are support articles that will assist you with signing up for your Vodafone service. We’ve answered common questions that you might have.

Popular support articles

Mobile phone top up />

Transfer your number

How to transfer your mobile number from another service provider to Vodafone. 

 SIM card replacement />

Transfer of ownership

How to get and activate a replacement SIM card. 

 $5 Roaming />

Account PIN

How to get your account PIN or password to authorise access to your account. 

Additional support articles

For further information on signing up, here are more support articles below.

  • Connecting to Vodafone for your visit to Australia
  • Credit checks
  • Differences between Vodafone postpaid and prepaid
  • Your customer account number
  • Proof of purchase
  • Delivery and tracking
  • What you’ll need when applying for a plan
  • Additional services for your account

What else can we help with?
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