Billing and credit management

We aim to ensure our customers are satisfied with our products and services and understand how to use them.

We strive to offer straightforward information for our products and services and are committed to helping our customers manage ‘bill shock’ and the risk that they may not be able to pay their bills on time.

We are always working on new initiatives to help our customers avoid unexpected overspending including prepaid and postpaid options, establishing voluntary credit limits and enhanced billing to make overdue amounts more visible.

We have special arrangements in place in case you have difficulty with your bill:

Paperless billing is our default billing method. Your bill is sent via email in downloadable Adobe PDF format. Adobe® Reader® is free and offers a number of accessibility features that may meet your needs.

We also provide bills in printed paper format for customers with disabilities at no extra charge. Please contact Customer Care to discuss this kind of delivery option.