Lodging a complaint with us

Your feedback is important to us, good or bad. If you’re dissatisfied with our products or service we want to know about it so we can do better in the future.

We take all feedback seriously and will ensure your concerns are resolved as effectively as possible.

How can we help?

We’re here to help so please get in touch using one of the options below.

Chat to us online.

Our Live Chat Care team are available 7am – midnight AEDT 7 days a week. During these hours, click on the button to chat to us online.

 

Additional information.

What’s your complaint handling policy?
Where can I get more information on common complaint topics?

You may be able to resolve your issue yourself. Here are links to common topics that may cause a complaint.

What do I do if my complaint is unresolved after going through the Vodafone process?

If you’re unhappy with the management of your concerns, you can request that we escalate your complaint.
If we’re unable to agree on a resolution, you can contact an external organisation for support and advice, including the: