Lodging a compliment or complaint with us

Your feedback is important to us. We’d love to hear from you if you had an exemplary experience with us or if we didn’t quite live up to your expectations.

How can we help?

We’re here to help so please get in touch using one of the options below.

Chat to us online.

Our Live Chat Care team are available 7am – midnight AEDT 7 days a week. During these hours, click on the button to chat to us online.

Chat with the team:

Additional information.

What’s your complaint handling process?
Where can I get more information on common complaint topics?

You may be able to resolve your issue yourself. Here are links to common topics that may cause a complaint.

What do I do if my complaint is unresolved after going through the Vodafone process?

If you’re unhappy with the management of your concerns, you can request that we escalate your complaint.
If we’re unable to agree on a resolution, you can contact an external organisation for support and advice, including the: