Some customers are experiencing intermittent network issues. We’re working to fix this and will share updates as soon as they’re available.
This support article will give you information about the key differences between our plans and prepaid services.
| Plans | Prepaid | |
|---|---|---|
| Application and activation | When you apply for a plan you’ll need to submit a credit check before we can approve your connection. | You'll need to provide accepted ID to activate your prepaid service. |
| Invoicing and payments | You’ll receive a tax invoice each month. For more information, check out our support page on paying your bill. | Credit and inclusions are purchased in advance, so no invoice is issued. For information on payment methods for prepaid, check out our support page on recharging your prepaid service. |
| Changing your plan | If you’re on a Month to Month plan, you can change your plan once per billing cycle. For more information, check out our support page on changing your plan. | You can change your recharge option and value each time you recharge. |
| International roaming | With $5 Roaming, you can use your plan in over 100 countries for $5 extra per day. If you're on a Vodafone Infinite, Plus or Vodafone Infinite Data Plan, you can only use included data with $5 Roaming, along with your call and text inclusions. Data capped at speeds up to 1.5, 2, 10 or 25Mbps is not accessible while $5 Roaming. If you use all of your included data, we’ll add 1GB data for $5. The countries where you can use $5 Roaming may vary, so check our current countries before you travel. You can use $5 Roaming for up to 90 days per calendar year. If your plan isn’t eligible for $5 Roaming or you’re visiting a country where $5 Roaming isn’t available, Pay As You Go roaming rates apply. T&C apply. |
You can get Prepaid Roaming Add-ons on eligible recharges to get standard international minutes, SMS and data to use in 80 selected countries. If you’re on a Pay and Go, or have a My Credit balance, you can use our roaming rates. |
| Share your data | Data sharing is available with up to 10 eligible services and only the included data is shareable with other Vodafone Infinite (excluding Ultra+ Plan), Vodafone BYOD plans, Plus and Vodafone Infinite Data Plans. Excludes data capped at speeds up to 1.5, 2, 10 or 25Mbps. |
Not available on prepaid. |
| Getting a device | With our Vodafone Infinite and Vodafone Infinite Data Plans, you can get a phone, tablet or modem on a 12, 24 or 36 month Mobile Payment Plan. | You can purchase your device outright. |
| Call diversions | You can divert calls to voicemail or another number. | You can divert calls to voicemail. |