Need help with your prepaid service? You’ve come to the right place.

Need help with your prepaid service? You’ve come to the right place.

Prepaid support.

Here are support articles that will assist you to make the most of your prepaid service. We’ve answered common questions that you might have.

Popular support articles

How to recharge

How to recharge your prepaid service.

International call rates

International call rates for our prepaid services

Roaming rates

International roaming rates for our prepaid services

Additional support articles

For more information on your prepaid service, here are other prepaid support topics.

Account and billing

» Data usage charges for your prepaid service
» How to check your prepaid balance
» How to update your contact details on prepaid
» Prepaid adjustment history
» Prepaid recharge history
» Saving a credit or debit card for your prepaid service
» Rolling over your prepaid inclusions
» Transferring your number to prepaid
» Usage alerts for your prepaid service
» Usage history for your prepaid service

Services and recharging

» Combo prepaid recharge
» Data add-ons for your prepaid service
» How to find what prepaid recharge you’re on
» International call add-ons for your prepaid service
» International roaming when you’re on a prepaid recharge
» MyMix prepaid recharge
» Pay and Go recharge
» 365 plus recharge
» Prepaid add-ons by SMS
» Prepaid talk add-ons
» Recharging your prepaid service by SMS
» Upgrade your service
» Transfer credit

Other ways to get help

Contact us

Our customer care team are ready to help you.

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