Some customers experienced intermittent issues with the Vodafone network on Thursday 18 June. The issue has been resolved and all services have been restored. We apologise for the inconvenience and thank customers for their patience.
Prepaid support
Here are support articles that will assist you to make the most of your prepaid service. We’ve answered common questions that you might have. If you'd like to navigate to our prepaid products and services, check out our prepaid hub or our prepaid plans page.
Popular support articles
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How to recharge
How to recharge your prepaid service.
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International call rates
International call rates for our prepaid services
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Roaming rates
International roaming rates for our prepaid services
Additional support articles
For more information on your prepaid service, here are other prepaid support topics.
- Data usage charges for your prepaid service
- How to check your prepaid balance
- How to update your contact details on prepaid
- Prepaid adjustment history
- Prepaid recharge history
- Saving a credit or debit card for your prepaid service
- Rolling over your prepaid inclusions
- Transferring your number to prepaid
- Usage alerts for your prepaid service
- Usage history for your prepaid service
- Prepaid Plus recharge
- Combo Plus recharge
- Data add-ons for your prepaid service
- How to find what prepaid recharge you’re on
- International call add-ons for your prepaid service
- International roaming when you’re on a prepaid recharge
- MyMix prepaid recharge
- Pay and Go recharge
- Prepaid add-ons by SMS
- Prepaid talk add-on
- Recharging your prepaid service by SMS
- Upgrade your service
- Transfer credit