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Vodafone Australia Vodafone Australia
How can we help?

Contact our sales or care team to help with your plan

How can we help?

I want to join Vodafone, upgrade my device or change my plan.

Join, upgrade or change your plan

Get a new phone, tablet or modem with Vodafone

Check out our mobile phones, tablets and modems.

Check out our SIM Only phone plans, Sim Only Tablet plans and Sim Only modem plans.

Upgrade your phone

To upgrade your phone, head to our upgrades hub.

Change your plan

To change your phone, mobile broadband or tablet plan, head to My Vodafone.

Alternatively give us a call.

Call 1300 100 515 in Australia.

 

Transfer your number to Vodafone

Once you've received your order, give us a call on 1300 101 606. 

For more information, check out our transferring your number to Vodafone support page.

Delivering your order

You can track your order with our online tracking tool.

For information, check out our tracking and delivering your order support page.

I need help with my service.

Pay your bill or check your balance

You can pay your bill, check your bill amount and update your banking details through My Vodafone.

You can also pay your bill using our automated system over the phone by calling 1511 from your Vodafone mobile or 1300 650 410 from any phone in Australia.

For more information, check out our bill explainer support page, our first bill support page or our direct debit support page.

Payment extensions

Check out our support page for information on payment extensions.

To request a payment extension, call 1300 728 649.

Roaming

You can manage roaming through My Vodafone.

For more information, check out our plan roaming support page.

Alternatively give us a call.

  • Call 1555 from your Vodafone mobile.
  • Call 1300 650 410 when in Australia.
  • Call +61 426 320 000 when overseas.
Network troubleshooting

For network troubleshooting, check out our guide.

Alternatively give us a call.

  • Call 1555 from your Vodafone mobile.
  • Call 1300 650 410 when in Australia.
  • Call +61 426 320 000 when overseas.
My Vodafone app troubleshooting

For the My Vodafone app, check out our troubleshooting guide or our user guide.

Alternatively give us a call.

  • Call 1555 from your Vodafone mobile.
  • Call 1300 650 410 when in Australia.
  • Call +61 426 320 000 when overseas.
Replace SIM

You can activate a replacement SIM through My Vodafone.

For more information, check out our replacing your SIM support page.

Device support

Check out our device guides.

Call and data usage

You can check your call or data usage through My Vodafone.

For more information, check out our call and data usage support page.

Alternatively give us a call.

  • Call 1555 from your Vodafone mobile.
  • Call 1300 650 410 when in Australia.

I need help with something else.

Chat with us 24/7 or give us a call

Download the My Vodafone app to chat with us 24/7 with TOBi:

  • Google Play
  • App Store

Call our team using these numbers:

  • 1555 from your Vodafone mobile
  • 1300 650 410 in Australia
  • +61 426 320 000 from overseas

Here are additional numbers:

  • National Relay Service for hearing impaired customers
  • 123 Ask Us Anything
  • 1223 Directory Assistance
  • 1800 371 713 Vodafone Keep Talking insurance

You can chat to us 24/7 through the My Vodafone app.

If you haven't already, you can download the app through Google Play or the App Store.

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