Online support for our customers
How can we help?
Check out our popular support pages
If you’re on a mobile phone or broadband plan, an nbn plan, or a prepaid recharge, we have support pages that answer common questions about your service. We also have support pages to help you with billing, your device, My Vodafone and our network. Alternatively check out our sign-up and contact support pages.
If you’d like more info on our initiatives to help customers deal with the impacts of COVID-19, you can view our COVID-19 support page.
Changing and upgrading
Rates and billing
Installation
Connection issues
Speed Guide
Connection issues
Regional coverage
Voice over LTE
My Vodafone
Pay your bills, view your usage and manage your account.
Order status
Online tracking to check what’s happening with your order.
Your bill explained
Use our bill explainer for more information about your bill.