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How can we help?

Online support for our customers

How can we help?

Check out our popular support pages

If you’re on a mobile phone or broadband plan, an nbn™ or Home Internet plan or a prepaid recharge, we have support pages that answer common questions about your service. We also have support pages to help you with billing, your device, My Vodafone and our network. Alternatively check out our sign-up and contact support pages.

Changing and upgrading

  • How to change your plan
  • How to upgrade your plan
  • How to activate and manage your eSIM
  • How to transfer your current number to Vodafone

Rates and billing

  • International roaming rates
  • International call rates
  • Your bill explained

Add-ons

  • How to get a Data Add-on
  • How to get an International Talk Add-on

Recharging

  • How to recharge your service

Rates

  • International roaming rates
  • International call rates

Add-ons

  • How to get a Data Add-on
  • How to get a Talk Add-on
  • How to get a Roaming Add-on

General Home Internet support

  • 4G Home Internet support
  • 5G Home Internet support

Installation & Connection issues

  • The installation process explained
  • Try these troubleshooting steps

Speed Guide

  • nbn speed explained

Connection issues

  • Try these troubleshooting steps

Regional coverage

  • Find out more about our regional coverage

Voice over LTE

  • Make the most of Voice over LTE
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My Vodafone

Pay your bills, view your usage and manage your account.

 Location mid

Order status

Online tracking to check what’s happening with your order.

 bill or report

Your bill explained

Use our bill explainer for more information about your bill.

What else can we help with?
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